Retail Report 2023

Innovation and connection

Explore the key trends and themes of this year for retail. Learn more about the future of the industry and insights that you can apply to your strategy. 


We asked
more than 12,000 businesses
and 36,000 consumers
from 26 countries
about the state of retail

Retail in 2023

€ 1.4 trillion revenue increase

if more retailers worldwide adopt unified commerce

Almost 1 in 4

shoppers made online purchases from overseas retailers in 2022


of shoppers want more rewarding experience when shopping

Almost 1 in 5

shoppers experience fraud

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