Status history 

12月 2021

木曜日, 12月 02 2021, 11:45 午前 (CET) Revenue Protect - Customer Area visualisation issues

The visualisation issue affecting 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' has been resolved  since 15:00 CET.

We will continue monitoring and provide a new update, if required.

Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.

Our engineering team has identified the root cause for the visualisation issue and a fix its currently being prepared for its deployment.

We will make sure to send a closing system message once it is made available in the live environment .

Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.

We have identified a visualisation issue starting 09:53 CET by which 'Risk profiles', 'Risk Experiments' and 'Risk Referral Lists' are currently not being shown in the Customer Area.

Our engineering team has been engaged and is working on the resolution for this issue. Please note that this issue does not have an impact on the functioning of our risk engine during transaction processing.

We will make sure to provide further updates as soon as they become available.

木曜日, 12月 02 2021, 09:42 午前 (CET) Doku - Elevated Error rate

Processing over Doku is back to normal since 09:51 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 09:33 CET.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 12月 01 2021, 06:29 午後 (CET) MasterCard 3DS1 - Elevated error rate

3D Secure processing over MasterCard has returned back to normal since 03:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for MasterCard 3DS1 beginning at 17:20 CET.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 12月 01 2021, 12:25 午後 (CET) Blik - Elevated Error Rate

Processing over Blik is back to normal since 13:21 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 12:15 CET.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 12月 01 2021, 10:44 午前 (CET) Adyen - Report generation delay

The backlog of queued reports has now been cleared and reports are once again being processed normally.

Once a report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

If you continue to have issues with report generation please reach out to Adyen Support (support@adyen.com).

Our systems continue to work through the backlog for these reports.

The queued “Monthly Finance Report”, "Payments Accounting Report" and "Received Payments Report" backlog has now been cleared and the processor is working on clearing the following queued reports:

- External Settlement Detail Report

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 15:00 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

Our systems continue to work through the backlog for these reports.

The queued “Settlement Details Report” backlog has now been cleared and the processor is working on clearing the following queued reports:

- Monthly Finance Report
- Payments Accounting Report
- Received Payments Report
- External Settlement Detail Report

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 13:30 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

The primary affected reports are:

- Settlement Detail Report
- Monthly Finance Report
- Payments Accounting Report
- Received Payments Report
- External Settlement Detail Report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 12:00 CET

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 12月 01 2021, 03:17 午前 (CET) Klarna - Elevated Error rate

Processing over Klarna is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Klarna starting at 02:15 CET

We have contacted Klarna and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

11月 2021

火曜日, 11月 30 2021, 08:22 午後 (CET) Degraded performance - Adyen for Platforms

Performance on Adyen for Platforms has fully recovered since 21:13 CET.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

The CAL endpoint response codes are back to normal since 21:13 CET.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue starting at 17:40 CET resulting in performance degradation for Adyen for Platforms. Requests to CAL endpoints are intermittently returning errors and merchants may notice increased latency for these requests.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 11月 30 2021, 02:39 午後 (CET) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 14:48 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Swish starting at 14:29 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 11月 29 2021, 05:08 午後 (CET) [Resolved] Test environment degraded performance since 16:00 CET

Performance on our Test environment has fully recovered since 18:34 CET.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing degraded performance on our Test environment starting at 16:00 CET.

Our technical teams are actively working on urgently resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).

月曜日, 11月 29 2021, 04:37 午後 (CET) Adyen - Report generation delay

The backlog of queued reports has now been cleared and reports are once again being processed normally.

Once a report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

If you continue to have issues with report generation please reach out to Adyen Support (support@adyen.com).

Our systems continue to work through the backlog for these reports.

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 20:00 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

The primary affected reports are:

- Payments Accounting Report
- Received Payments Report
- Dispute Report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 18:00 CEST

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
月曜日, 11月 29 2021, 02:47 午前 (CET) Commonweath Bank of Australia issue with debit and credit card payments

Processing over Commonweath Bank of Australia is back to normal since 03:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue with AU debit and credit card processing for cards issued by Commonweath Bank of Australia resulting in errors.

They are aware of the issue and are trying to fix it. You can follow the updates on their status page:
https://www.commbank.com.au/about-us/support/commbank-incidents.html

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 11月 28 2021, 11:02 午後 (CET) iDEAL - Elevated Error rate

iDEAL processing for ING cardholders is back to normal since 23:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for iDeal transactions performed by ING cardholders starting at 21:50 CET.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).
日曜日, 11月 28 2021, 06:30 午前 (CET) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 06:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 06:00 CET.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
土曜日, 11月 27 2021, 07:17 午後 (CET) Westpac - Elevated Error rate

Processing over Westpac is back to normal since 20:34 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Westpac has confirmed that they are experiencing a system issue due to maintenance activity.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 18:59 CET.

We have contacted Westpac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
土曜日, 11月 27 2021, 04:44 午後 (CET) Pix – Degraded conversion rate

Conversion rate over Pix is back to normal since 19:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in a degraded conversion rate for transactions processed through Pix starting around 15:56 CET.

We have contacted our partner bank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 11月 26 2021, 08:53 午後 (CET) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates through out Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

Our engineering team has addressed this issue and are still working on resolving the delay.

As a result there will also be delays in notifications for the affected transactions.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved within the hour.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We're currently experiencing a delay in our modifications which will result in a slower processing as some transactions are still in our processing queue. As a result, payment notifications are also delayed.

Our engineering team has addressed this issue and we expect to see this delay resolved within the hour.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 11月 26 2021, 10:37 午前 (CET) Dotpay - Offer conversion issues

Processing over Dotpay is back to normal since 11:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay starting at 09:35 CET.

This may cause offers to remain open until cancelled. No payment errors are expected.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 11月 26 2021, 09:04 午前 (CET) Adyen - Report generation delay

The backlog of queued reports has now been cleared and reports are once again being processed normally.

Once a report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

If you continue to have issues with report generation please reach out to Adyen Support (support@adyen.com).

Our systems continue to work through the backlog for these reports.

The queued “Received Payments Report” backlog has now been cleared and the processor is now working on clearing the following queue reports:

- Payments Accounting Report
- Dispute Report
- Referral List Report

The “Settlement Details Report” backlog was processed earlier today at 13:40 CET.

We continue to monitor the rate at which the backlog is being processed and will provide further updates as they become available.

Please follow new updates through our Status Page (www.adyen.com/status).

Our systems continue to work through the backlog for these reports.

The queued “Settlement Details Report” backlog has now been cleared and the processor is working on clearing the following queued reports:

- Received Payments Report
- Payments Accounting Report
- Dispute Report
- Referral List Report

We expect that the backlog will be cleared by 15:00 CET at the current rate of processing. An update to this message will be provided at that time.

Please follow new updates through our Status Page (www.adyen.com/status).

Our systems continue to work through the backlog for these reports.

We will provide new updates on the backlog as they become available. A subsequent update will be posted at 13:30 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified and fixed the cause of the reporting delay and the previously delayed reports are now being generated. The primary affected reports are:

- Settlement delay report
- Received payments report
- Payments accounting report

Our systems are currently working through the backlog for these reports.

We will provide a further time estimate for when the backlog will have finished processing when it becomes available. A next update on the progress will be shared at 12:00 CET.

Once a report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing an issue resulting in a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 11:00 CET.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 11月 26 2021, 12:22 午前 (CET) Redecard - Elevated Error rate

Processing over Redecard is back to normal since 00:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Redecard starting at 00:01 CET.

We have contacted Redecard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 11月 25 2021, 01:44 午後 (CET) Pix – Degraded conversion rate

Processing over Pix is back to normal since 23:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in a degraded conversion rate for transactions processed through Pix starting around 01:00 CET.

We have contacted our partner bank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 11月 24 2021, 05:36 午後 (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 19:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 16:56 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 11月 24 2021, 10:51 午前 (CET) Mastercard Internet Gateway Service (MiGS) - Elevated Error rate

Processing over Mastercard Internet Gateway Service (MiGS) is back to normal since 11:07 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard Internet Gateway Service (MiGS) starting at 09:38 CET.

We have contacted Mastercard Internet Gateway Service (MiGS) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 11月 24 2021, 10:21 午前 (CET) Mastercard Payment Gateway Service (MPGS) - Elevated Error rate

Processing over Mastercard Payment Gateway Service (MPGS) is back to normal since 11:07 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard Payment Gateway Service (MPGS) starting at 09:38 CET.

We have contacted Mastercard Payment Gateway Service (MPGS) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 11月 24 2021, 01:58 午前 (CET) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 02:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 00:30 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 11月 22 2021, 11:59 午前 (CET) Dotpay - Elevated Error rate

Processing over Dotpay is back to normal since 11:55 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 11:35 CET.

We have contacted Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 11月 22 2021, 04:58 午前 (CET) 3D Secure 2 for Australian issuing banks - Elevated error rate

3DS2 processing for Australian issuing banks has returned back to normal since around 05:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in a longer response times and an elevated error rate for 3D Secure 2 authentications for issuing banks in Australia beginning around 03:15 CET.

We have contacted Visa and MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
日曜日, 11月 21 2021, 03:33 午前 (CET) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 03:32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 03:16 CET.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
土曜日, 11月 20 2021, 08:51 午後 (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 22:47 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

PayUAPAC is experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:18 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
土曜日, 11月 20 2021, 11:57 午前 (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 12:02 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status)

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 11:31 CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 11月 18 2021, 11:21 午前 (CET) GrabPay - Offer conversion issues

Processing over GrabPay is back to normal since 11:21 CET. We will continue monitoring and provide a new update if required.

We have been informed of issues with GrabPay's wallet user verification starting at 10:05 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with GrabPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

水曜日, 11月 17 2021, 07:45 午後 (CET) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 20:16 CET/CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 19:18 CET/CEST.

We have contacted PayaMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

水曜日, 11月 17 2021, 01:00 午後 (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 13:03 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:26 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

火曜日, 11月 16 2021, 04:11 午後 (CET) Customer Area Payment Search Degradation

The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 16:27 CET.

We will continue monitoring and provide a new update if required.

We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not to return results for some search queries. 

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status)

月曜日, 11月 15 2021, 07:33 午後 (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 20:40 CET/CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 18:50 CET/CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

日曜日, 11月 14 2021, 03:49 午後 (CET) Visa 3D Secure 2 - Increase latency

3DS2 processing over Visa, UK issued cards has returned back to normal since 16:42 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We identified an issue outside of our platform resulting in higher latency for Visa, UK issued cards, 3DS2 transactions beginning at 09.00 CET.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

日曜日, 11月 14 2021, 02:16 午前 (CET) Rabobank via iDeal - Elevated Error rate

Processing over Rabobank via iDeal is back to normal since 02:44 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions for Rabobank processed through iDeal starting at 01:36 CET.

We will provide an update as soon as it becomes available.

Details of the issue can be seen at: https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 11月 12 2021, 08:59 午後 (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 21:45 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:30 CET/CEST.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 11月 12 2021, 09:25 午前 (CET) Visa 3D Secure - Elevated error rate

Processing over Visa is back to normal since 10:47 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Visa has confirmed that they are experiencing connectivity issue for different issuers. The issuers are unavailable to process 3DS transactions.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 09:00 CET.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 11月 12 2021, 09:23 午前 (CET) Mastercard 3D Secure - Elevated error rate

Processing over Mastercard is back to normal since 10:47 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Mastercard has confirmed that they are experiencing connectivity issue for different issuers. The issuers are unavailable to process 3DS transactions.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 08:58 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 11月 11 2021, 09:54 午後 (CET) iDEAL - Elevated Error rate

Processing over iDeal is back to normal since 21:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 21:20 CET

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 11月 11 2021, 08:24 午後 (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 22:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:10 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 11月 11 2021, 06:00 午後 (CET) JCB - Elevated Error rate

Processing over JCB is back to normal since 18:05 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through JCB starting at 17:30 CET.

We have contacted JCB and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 11月 11 2021, 05:49 午前 (CET) Interac Apple Pay - Elevated Error rate

Processing over Interac Apple Pay is back to normal since 07:30 CET We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac Apple Pay starting at 05:30 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 11月 10 2021, 05:22 午後 (CET) GrabPay - Elevated Error rate

Processing over GrabPay is back to normal since 18:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GrabPay starting at 16:54 CET.

We have contacted GrabPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 11月 09 2021, 11:15 午後 (CET) Redecard - Elevated Error rate

The external elevated error rate issues for transactions processed over Redecard has now been resolved.

Processing performance is back to normal since 02:06 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We still see intermittent errors originating from Redecard and we're in contact with the acquirer to find the root cause of these errors.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Redecard - Elevated Error rate

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Redecard starting at 13:11 PST.

We have contacted Redecard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 11月 09 2021, 04:23 午前 (CET) PayMaya Wallet - Elevated Error rate

Processing over PayMaya Wallet is back to normal since 06:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya Wallet starting at 02:30 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 11月 09 2021, 02:33 午前 (CET) Mastercard BR - Elevated Error rate

Processing over Mastercard BR is back to normal since 02:42 CET We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard BR starting at 02:15 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 11月 08 2021, 08:55 午前 (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 11:12 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 08:36 CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
日曜日, 11月 07 2021, 11:37 午前 (CET) PayU APAC - Elevated Error rate

Processing over PayU APAC is back to normal since 12:05 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU APAC starting at 11:00 CET

We have contacted PayU APAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 11月 05 2021, 07:23 午後 (CET) Triodos Bank via iDeal - Elevated Error rate

Processing over Triodos Bank via iDeal is back to normal since 19:35 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions for Triodos Bank processed through iDeal starting at 18:50 CET.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 11月 05 2021, 01:26 午後 (CET) Degraded performance recurring payments


We have identified an issue starting at 12:32 CET affecting the performance of recurring payments. Our engineering team has resolved the issue as of 13:09 CET.

For affected transactions, responses from Adyen would have included errorCode "904 Unable To Process".

Merchants may retry recurring (ContAuth) payment requests that have failed during this time frame.

Please follow new updates through our Status Page (www.adyen.com/status).

金曜日, 11月 05 2021, 12:48 午前 (CET) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 01:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Swish starting at 23:50 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 11月 04 2021, 05:27 午前 (CET) PayMaya Wallet - Elevated Error rate

Processing over PayMaya Wallet is back to normal since 06:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya Wallet starting at 04:30 CET.

We have contacted PayMaya Wallet and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 11月 04 2021, 02:58 午前 (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 03:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 02:00 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 11月 02 2021, 05:59 午後 (CET) Mastercard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 18:45 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 17:20 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 11月 02 2021, 12:27 午後 (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 12:32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:10 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 11月 02 2021, 10:37 午前 (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 11:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 10:00 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 11月 02 2021, 12:44 午前 (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 01:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 00:20 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 11月 01 2021, 09:26 午後 (CET) Rabobank via iDeal - Elevated Error rate

Processing over Rabobank via iDeal is back to normal since 22:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions for Rabobank processed through iDeal starting at 21:00 CET/CEST.

We will provide an update as soon as it becomes available.

Details of the issue can be seen at: https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 11月 01 2021, 08:33 午後 (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 22:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are experiencing an issue with their token service provider and they are working to resolve it as soon as possible.

The issue is impacting Interac's Mobile cards (Apple / Google Pay) for both eCom and Point of Sale.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 20:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 11月 01 2021, 08:33 午前 (CET) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 10:45 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Swish starting at 07:15 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

10月 2021

日曜日, 10月 31 2021, 12:20 午前 (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 02:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 00:00 CEST.

Oney is currently performing scheduled maintenance. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
土曜日, 10月 30 2021, 10:31 午後 (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 22:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for Rabobank starting at 22:12 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
土曜日, 10月 30 2021, 09:48 午後 (CEST) Mastercard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 23:20 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 21:00 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 28 2021, 11:57 午後 (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 00:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for ABN AMRO starting at 23:35 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 28 2021, 04:34 午後 (CEST) Mastercard 3DS2 - Elevated error rate

The elevated error rate for Mastercard 3DS2 authentications has been resolved as of 17:12 CEST.

We will continue to monitor and provide a new update if needed.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3DS2 authentications beginning at 15:51 CEST, resulting in "Transient System Failure" errors.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 28 2021, 10:33 午前 (CEST) Mpgs - Elevated Error rate

Processing over Mpgs is back to normal since 11:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mpgs starting at 10:14 CEST.

We have contacted Mpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 10月 27 2021, 02:33 午前 (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 02:45 CET/CEST 27 October 2021. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 01:45 CET/CEST 27 October 2021.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 10月 26 2021, 03:14 午後 (CEST) Customer Area Payment Search

The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 15:22 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue with the search functionality in the Customer Area.

Our engineering team is engaged and working to resolve this issue. Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 10月 26 2021, 08:52 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 09:35:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 08:30 CEST.

There is an incident and PayULatam team is currently working on it. For more information, you may refer to their status page (https://status.payulatam.com/).
We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 10月 26 2021, 12:57 午前 (CEST) NAB - Elevated Error rate

Processing over NAB is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NAB starting at 23:50 CET/CEST.

We have contacted NAB and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 25 2021, 07:05 午後 (CEST) NAB - Elevated Error rate

Processing over NAB is back to normal since 19:08 CET/CEST. We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NAB starting at 18:44 CET/CEST.

We have contacted NAB and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

月曜日, 10月 25 2021, 04:48 午後 (CEST) Customer Area - Emergency maintenance

The Test environment Customer Area (ca-test.adyen.com) is once again available.

This emergency maintenance is now completed.


The Live environment Customer Area (ca-live.adyen.com) is once again available.

We will provide further updates as they become available.

Please follow new updates through our Status Page (www.adyen.com/status).

As part of an exceptional maintenance window, the Customer Area will be unavailable for both the Live (ca-live.adyen.com) and Test (ca-test.adyen.com) environment.

This maintenance is expected take an hour from time of posting of this message.

We will update this message as necessary.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 25 2021, 04:00 午後 (CEST) [Resolved] Elevated response times for merchants connecting to European and US endpoints

We identified and resolved an issue which impacted a subset of requests from merchants connecting to Adyen's European and US endpoints.

For the affected subset of requests, merchants may have experienced elevated response times in Europe between 14:12 and 15:30 CEST, and in the US between 14:24 and 15:13 CEST.

We continue monitoring this situation closely and will provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 25 2021, 03:13 午後 (CEST) Elevated response times for merchants connecting to US endpoints

Response times for merchants connecting to US endpoints have recovered as of 15:13 CEST.

We will continue monitoring and will provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue starting at 14:24 CEST that may result in elevated response times for merchants connecting to US endpoints.

Our technical teams are actively working on urgently resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 25 2021, 11:03 午前 (CEST) MCBMpgs and GlobalPaymentsTWMpgs - Elevated Error rate

Processing over GlobalPaymentsTWMpgs and MCBMpgs is back to normal since 11:31 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GlobalPaymentsTWMpgs and MCBMpgs starting at 10:35 CEST.

We have contacted Mpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 25 2021, 07:18 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 07:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 07:00 CEST.

PayULatam is currently performing scheduled maintenance and more can be found on their status page (https://status.payulatam.com/). We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 10月 22 2021, 11:53 午前 (CEST) MasterCard Europe 3D Secure 2 - Elevated Error rate

Processing 3D Secure 2 transactions over MasterCard Europe is back to normal since 12:55 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for 3D Secure 2 transactions processed through MasterCard Europe starting at 09:53 CEST.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 10月 22 2021, 10:36 午前 (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 10:57 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 10:21 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 21 2021, 08:41 午後 (CEST) Amex - Elevated Error rate

Processing over Amex is back to normal since 20:15 CET/CEST.

We will continue monitoring and provide a new update if required.

We are pending to receive an RCA from Amex.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 19:25 CET/CEST.

We will contact Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 21 2021, 05:19 午前 (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 05:20 CEST. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 5:05 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

木曜日, 10月 21 2021, 01:22 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 03:09 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 09:00 CET/CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 21 2021, 01:03 午前 (CEST) PayPal - Elevated Error rate

Processing over Paypal is back to normal since 01:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayPal starting at 20:00 CET/CEST.

We have contacted PayPal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 10月 20 2021, 04:52 午前 (CEST) Paypal - Elevated Error rate

Processing over Paypal is back to normal since 7:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in intermittent errors for transactions processed through Paypal starting at 03:30 CEST.

We have contacted Paypal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 10月 19 2021, 06:36 午後 (CEST) Bancontact (BCMC) - Elevated Error rate

Processing over Bancontact (BCMC) is back to normal since 22:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Bancontact (BCMC) starting at 17:48 CET/CEST.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 10月 19 2021, 08:06 午前 (CEST) Amex - Elevated Error rate

Processing over Amex is back to normal since 11:06 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 02:20 CEST.

We observe these errors for Amex cards issued in Philippines.

These transactions would be marked as "Error" with Raw Acquirer Response "CONVERTER_RESPONSE".

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 18 2021, 05:46 午後 (CEST) BankAlfalahMpgs - Elevated Error rate

Processing over BankAlfalahMpgs is back to normal since 17:48 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BankAlfalahMpgs starting at 17:10 CEST.

We have contacted BankAlfalahMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 18 2021, 01:53 午後 (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 15:52 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 12:51 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 18 2021, 06:09 午前 (CEST) PayULATAM - Elevated Error rate

Processing over PayULATAM is back to normal since 10:48 CEST. We will continue monitoring and provide a new update if required.

More information on this can be seen here: https://status.payulatam.com/

Please follow new updates through our Status Page (www.adyen.com/status).

PayULatam has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

More information on this can be seen here: https://status.payulatam.com/

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:57 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 18 2021, 01:03 午前 (CEST) Bancontact (BCMC) - Elevated Error rate

Processing over Bancontact (BCMC) is back to normal since 01:35 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Bancontact (BCMC) starting at 00:14 CET/CEST.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
土曜日, 10月 16 2021, 06:34 午前 (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 07:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an intermittent errors for transactions processed through Interac starting at 06:05 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 10月 15 2021, 03:22 午後 (CEST) Customer Area - Transaction list and payment search issue

The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 15:40 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not returning results for some search queries.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 10月 15 2021, 08:17 午前 (CEST) MasterCard 3D Secure - Elevated error rate

MasterCard has resolved the 3DS2 issue causing "RReq not received from DS" errors as of 13:03 CEST.

We will continue to monitor and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard is working to resolve the 3DS2 issue with urgency. We will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

We are still continuing to see errors but they are specific to 3DS2 MasterCard only.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).


We identified an issue outside of our platform resulting in elevated error rate for MasterCard 3D Secure authentications beginning at 08:00 CEST.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 14 2021, 11:05 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 11:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:44 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 14 2021, 06:28 午前 (CEST) Diners - Elevated Error rate

Processing over Diners is back to normal since 09:08 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Diners has confirmed that they are conducting maintenance and the window is until 11:00 CEST

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Diners starting at 06:15 CEST.

We have contacted Diners and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 14 2021, 06:07 午前 (CEST) DiscoverUS - Elevated Error rate

Processing over DiscoverUS is back to normal since 06:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

DiscoverUS has confirmed that they are conducting maintenance and the window is until 11:00 CEST

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through DiscoverUS starting at 06:00 CEST.

We have contacted DiscoverUS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 10月 13 2021, 02:57 午後 (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 14:56 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 14:40 CET/CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 10月 13 2021, 06:30 午前 (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 08:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are performing a scheduled maintenance from 06:15 CEST until 09:15 CEST (latest by 11:15 CEST)

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 06:24 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 10月 12 2021, 11:40 午後 (CEST) Banamex - Elevated Error rate

Processing over Banamex is back to normal since 08:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banamex starting at 20:00 CEST.

We have contacted Banamex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 10月 12 2021, 11:43 午前 (CEST) Customer Area - Payment search issue

The intermittent payment search issue reported earlier has been resolved.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identify an issue whereby search queries through the Adyen Customer Area are not returning results when searching using the Merchant Reference, shopper email and other transaction related information.

Our engineering team has been engaged and is urgently working to resolve the issue.

Search queries using the Adyen PSP reference are unaffected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
月曜日, 10月 11 2021, 02:04 午後 (CEST) Customer Area - Risk results visualisation and configuration issue

The issue has been resolved since 14:10 CEST.

We have identified an issue resulting in risk results and shopper risk profiles not being displayed through the payment details page. Additionally, some merchants may be having issues updating referral lists through the Customer Area.

Our engineering team has been engaged and is urgently working to resolve the issue.

Please follow new updates through our Status Page (www.adyen.com/status).
日曜日, 10月 10 2021, 06:54 午前 (CEST) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 08:58 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 06:36 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
日曜日, 10月 10 2021, 01:22 午前 (CEST) Momo - Elevated Error rate

Processing over Momo is back to normal since 01:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Momo starting at 00:30 CET/CEST.

We have contacted Momo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
日曜日, 10月 10 2021, 01:21 午前 (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 02:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 00:30 CET/CEST.

We will reach out to the acquirer and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 10月 08 2021, 04:38 午後 (CEST) Delay in the processing of modifications between 14:20 and 16:11 CEST

Due to an issue which has now been resolved, between 14:20 and 16:11 CEST there was a delay in the processing of modifications (such as refunds, captures and cancellations).

Additionally, there was a temporary delay in the population of the Customer Area (ca-live.adyen.com) transaction list between 16:02 and 16:15 CEST which has since recovered.

Our engineering team has now resolved the issue and modifications are now being processed in real time. We will provide an update should it be necessary.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 10月 07 2021, 05:21 午後 (CEST) Mastercard 3D Secure - Elevated error rate

Processing over Mastercard is back to normal since 18:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 16:56 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 10月 06 2021, 04:13 午後 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 16:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 15:36 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 10月 06 2021, 03:47 午前 (CEST) PayU - Elevated Refusal rate

Processing over PayU is back to normal since 07:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for recurring transactions processed through PayU starting at 01:00 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 10月 05 2021, 11:11 午後 (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 00:30 CET/CEST, October 6, 2021. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 22:20 CET/CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
火曜日, 10月 05 2021, 05:13 午前 (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 06:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 05:00 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
日曜日, 10月 03 2021, 04:41 午前 (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 06:26 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 04:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
土曜日, 10月 02 2021, 06:19 午後 (CEST) Performance issue in the US starting at 17:45 CET

Connectivity to US endpoints has fully recovered since 20:48 CEST.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status page (www.adyen.com/status).

Connectivity to US endpoints continues to be recovered since 20:48 CEST.

Our engineering team continues to monitor this issue closely.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

Connectivity to US endpoints for all requests has significantly improved since 20:48 CEST.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. This includes merchants and stores based in Canada, as well as any other merchants connecting to the Adyen platform using US region endpoints.

Connectivity to US endpoints for non-idempotent requests has started to recovered since 20:30 CEST.

Merchants who don’t make use of Adyen’s idempotency service and who don’t have a local US configuration for Risk and Recurring requests, can attempt to use alternative EU region endpoints for connecting to the Adyen platform. Region specific endpoints can be found in the Customer Area in the following page:

https://ca-live.adyen.com/ca/ca/config/accountapi.shtml

Our engineering team is urgently working to resolve this issue.

At the moment we don’t have an ETA for when this will be resolved.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. This includes merchants and stores based in Canada, as well as any other merchants connecting to the Adyen platform using US region endpoints.

Merchants who don’t make use of Adyen’s idempotency service and who don’t have a local US configuration for Risk and Recurring requests, can attempt to use alternative EU region endpoints for connecting to the Adyen platform. Region specific endpoints can be found in the Adyen Customer Area in the following page:
https://ca-live.adyen.com/ca/ca/config/accountapi.shtml

Our engineering team is urgently working to resolve this issue.

At the moment we don’t have an ETA for when this will be resolved.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. This includes merchants and stores based in Canada, as well as any other merchants connecting to the Adyen platform using US region endpoints.

Our engineering team is urgently working to resolve this issue.

At the moment we don’t have an ETA for when this will be resolved.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We continue experiencing issues for merchants connecting to US endpoints.

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

We continue experiencing issues for merchants connecting to US endpoints. 

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We are currently experiencing degraded performance for merchants connecting to our US endpoints since 17:45 CET.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

土曜日, 10月 02 2021, 11:25 午前 (CEST) Klarna - Elevated Error rate

Processing over Klarna is back to normal since 11:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).
 


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Klarna starting at 11:00 CEST, mainly affecting UK based payments.

We have contacted Klarna and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

土曜日, 10月 02 2021, 05:05 午前 (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 05:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 04:49 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 10月 01 2021, 01:21 午後 (CEST) MasterCard (EU) - Elevated Error rate

Processing over Mastercard (EU) is back to normal since 10:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard (EU) continues to experience a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard (EU) has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MasterCard in EU starting at 11:49 CEST.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 10月 01 2021, 09:08 午前 (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 10:50 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 08:30 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

9月 2021

木曜日, 9月 30 2021, 08:54 午後 (CEST) AdyenMasterCard_SMS_BR_16205 - Elevated Error rate

Processing over Mastercard Brasil (SMS) is back to normal since 21:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenMasterCard_SMS_BR_16205 starting at 19:40 CET/CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 9月 30 2021, 02:00 午後 (CEST) Test environment degraded performance since 13:15 CEST

Performance on our Test environment has fully recovered since 15:34 CEST.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing degraded performance on our Test environment starting at 13:15 CEST.

Our technical teams are actively working on urgently resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
木曜日, 9月 30 2021, 02:04 午前 (CEST) Visa 3D Secure - Elevated error rate

Elevated error rate for Visa 3DS transactions has been resolved as of 02:08 hrs CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 01:04 CET/CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
水曜日, 9月 29 2021, 01:44 午後 (CEST) 3DS2 - Elevated Error Rate (MasterCard RReq)

The elevated error rate for MasterCard 3DS2 (RReq) transactions has been resolved as of 16:52 CEST.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for MasterCard 3DS2 authentications beginning at 10:34 CEST.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

This may result in transactions having status: "Error" with response: "RReq not received from DS"

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 9月 28 2021, 11:32 午前 (CEST) Payment processing issue in Europe starting at 11:09 CEST

Payment processing has fully recovered since 11:23 CEST

Impact included elevated response times and degraded performance primarily for merchants connecting to European endpoints, and also for merchants making use of European acquiring connecting to other regions.

Please follow new updates through our Status Page (www.adyen.com/status).


We have experienced degraded performance for merchants connecting to our European endpoints since 11:09 CEST.

Performance for payment processing through our European endpoints has started to recover from 11:23 CEST.

We will provide a new update in the next 15 minutes.

Please follow new updates through our Status Page (www.adyen.com/status).

月曜日, 9月 27 2021, 06:08 午前 (CEST) KasikornBankMpgs - Elevated Error rate

Processing over KasikornBankMpgs is back to normal since 08:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 05:00 CET.

We have contacted KasikornBankMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 9月 24 2021, 09:52 午後 (CEST) Visa 3D Secure 2 - Elevated error rate

3D Secure 2 processing for Visa has returned back to normal since 22:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure 2 authentications beginning at 21:20 CET/CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 9月 24 2021, 10:43 午前 (CEST) Intermittent connectivity issues starting at 10:17 CEST

This incident can be considered as resolved.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please follow new updates through our Status Page (www.adyen.com/status).

The identified internal database issue starting at 10:17 CEST has been successfully contained as of 10:43 CEST.

Connectivity latency for merchants connecting to Adyen’s European and US endpoints has now returned back to normal.

A subset of modifications (such as refunds, captures and third party payouts) continue to experience some processing delays.

Payment processing is not affected by this incident.

We will make sure to share a follow-up update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an internal database issue starting at 10:17 CEST that will be noticeable to merchants. We are currently observing higher than usual latency in the EU and US region.

As a result, Adyen's Customer Area (ca-live.adyen.com), notifications service, risks checks and onboarding of new point of sale terminals will be temporarily unavailable. Due to this incident, modifications (such as refunds, captures and third party payouts) and reports may be processed with a delay.

Payment processing is not affected by this incident.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
日曜日, 9月 19 2021, 01:58 午後 (CEST) FIS - Elevated Error rate

Processing over FIS is back to normal since 13:59 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through FIS starting at 13:28 CEST.

We have contacted FIS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
日曜日, 9月 19 2021, 04:28 午前 (CEST) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 10:38 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 04:00 CET.

We have contacted them and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
土曜日, 9月 18 2021, 04:37 午後 (CEST) Amex - Elevated Refusal rate

Processing over Amex is back to normal since 16:43 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Amex starting at 16:13 CET/CEST.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
金曜日, 9月 17 2021, 10:40 午後 (CEST) BANCO SANTANDER, S.A. - Elevated Refusal Rate


Processing over BANCO SANTANDER, S.A. is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We are seeing elevated refusal rate for transactions with issuer BANCO SANTANDER, S.A. starting at 21:30 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 9月 17 2021, 06:09 午後 (CEST) Primeiropay - Elevated Error rate

Processing over Primeiropay is back to normal since 19:55 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Primeiropay starting at 17:32 CEST.

We have contacted Primeiropay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 9月 16 2021, 11:11 午後 (CEST) PayU - Elevated Error rate

Processing over PayU and PayUAPAC is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions over PayU and PayUAPAC starting at 22:50 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 9月 16 2021, 08:13 午後 (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 00:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Our partner is continuing to investigate and resolve the issue as soon as possible. We are seeing some transactions go through in the past hour.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our partner has confirmed that an incident has occurred and they are working to investigate and resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 20:02 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 9月 15 2021, 11:02 午後 (CEST) Edenred (Ticket) - Elevated Error rate

Processing over Edenred is back to normal since 23:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Edenred starting at 14:20 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 9月 13 2021, 01:57 午後 (CEST) Mastercard - Elevated Error rate

Processing over Mastercard in Europe and Australia is back to normal since 15:33 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Mastercard in Europe and Australia starting at 12:58 CEST.

Our engineering team has been engaged and is currently working to resolve this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 9月 13 2021, 08:41 午前 (CEST) Razer Merchant Services (formerly Molpay) - Elevated Error rate

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 15:02 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (formerly Molpay) starting at 04:40 CEST.

We have contacted Razer Merchant Services (formerly Molpay) and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 9月 13 2021, 08:31 午前 (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 13:18 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to see an elevated error rate for transactions processed through Maybank due to an issue outside of our platform.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 04:50 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 9月 12 2021, 07:58 午前 (CEST) Commonweath Bank of Australia issue with debit and credit card payments

The issue with AU debit and credit card processing for cards issued by Commonwealth Bank of Australia has been resolved as of 08:32 CEST.

We will continue to monitor and provide new updates if required.

We have identified an issue with AU debit and credit card processing for cards issued by Commonweath Bank of Australia resulting in errors.

They are aware of the issue and are trying to fix it. You can follow the updates on their status page:
https://www.commbank.com.au/about-us/support/commbank-incidents.html

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 9月 10 2021, 07:26 午後 (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 19:35 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for Rabobank and ABN AMRO starting at 19:05 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 9月 10 2021, 08:17 午前 (CEST) Visa 3D Secure - Elevated error rate

3D Secure processing over Visa has returned back to normal since 10:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 05:00 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 9月 09 2021, 11:59 午後 (CEST) Visa 3D Secure - Elevated error rate

3D Secure processing over Visa has returned back to normal since 01:45 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3D Secure authentications beginning at 23:32 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 9月 09 2021, 11:27 午後 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 22:34 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 9月 09 2021, 02:17 午後 (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 14:35 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 14:05 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 9月 09 2021, 11:35 午前 (CEST) Mada - Elevated Error rate

Processing transactions through Mada is back to normal since 11:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mada.

We have reached out to the relevant parties and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 9月 09 2021, 01:23 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since02:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 01:00 AM CET/CEST.

Details of the outage can be seen at: http://status.payulatam.com/ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 9月 06 2021, 05:11 午前 (CEST) Konbini / Cash - Elevated Error rate

Processing over Konbini / Cash is back to normal since 13:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Konbini / Cash transactions at Convenience stores payments starting at 5th September 2021 yesterday.

We have reached out to the relevant parties and will provide an update as soon as it becomes available.

It has also been mentioned that they will be suspending Lawson payment service.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 9月 03 2021, 07:46 午後 (CEST) Delay in the processing of modifications

The observed issues resulting in increased response times for merchants processing modifications (such as refunds, captures and cancellations) has been resolved as of 20:25 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 18:00 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 9月 03 2021, 04:46 午後 (CEST) Elo - Elevated Error rate

Processing over Elo is back to normal since 16:46 CEST. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 16:26 CEST.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 9月 02 2021, 09:40 午前 (CEST) PayU - Elevated Error rate

Processing over PayU is back to normal since 09:50 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU in Asia Pacific region starting at 09:15 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 9月 02 2021, 04:56 午前 (CEST) Interac Apple Pay and Google Pay - Elevated Error Rate

Processing over Interac Apple Pay and Google Pay is back to normal since 05:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions processed through Apple Pay and Google Pay starting at 04:30 CEST.

We are in communication with with our partner and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 9月 02 2021, 04:40 午前 (CEST) MasterCard_JP_Domestic - Elevated Error rate

Processing over MasterCard_JP_Domestic is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MasterCard_JP_Domestic starting at 04:10 CET/CEST.

We have contacted the authorisation platform of MasterCard_JP_Domestic and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 9月 01 2021, 12:34 午後 (CEST) Adyen - Report generation delay

The delayed generation of automatically scheduled reports and manually requested reports via our Customer Area has now been resolved.

In the case of automatically scheduled reports, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE once a report is available for download within the Finance section in the Customer Area.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are currently experiencing a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will provide a further update at 14:00 CEST

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

8月 2021

火曜日, 8月 31 2021, 12:27 午後 (CEST) MasterCard - Elevated error rate

Processing over Mastercard is back to normal since 13:01 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for MasterCard transactions starting at 11:57 CEST.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 30 2021, 09:20 午後 (CEST) 3DS2 - Elevated Error Rate

Elevated error rate for Mastercard 3DS transactions has been resolved as of 22:10 CEST.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3DS authentications beginning at 19:20 CEST.

We are in contact with Mastercard and will provide an update as soon as it becomes available.

For more information on how this external issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 30 2021, 10:12 午前 (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 09:56 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 09:30 CEST.

The errors are mainly contributed by issuer SUTTON BANK.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 8月 29 2021, 04:43 午前 (CEST) PAGSEGURO INTERNET S.A - Elevated Error rate

Visa payment processing for PAGSEGURO INTERNET S.A is back to normal since 04:46 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated refusal rate for Visa transactions processed for PAGSEGURO INTERNET S.A starting at 04:05 CEST.

We are continuing to monitor and will provide an update when more information is available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

日曜日, 8月 29 2021, 04:21 午前 (CEST) Interac Apple Pay and Google Pay - Elevated Error Rate

Processing over Interac is back to normal since 06:01 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are seeing less errors for Interac transactions processed through Apple Pay and Google Pay since approximately 04:35 CEST.

Due to maintenance scheduled by our partner, transaction processing can still be intermittently disrupted until 06:30 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions processed through Apple Pay and Google Pay starting at 04:02 CEST.

This is due to maintenance scheduled by our partner from 04:00 CEST to 12:00 CEST, with expected downtime lasting until 06:30 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 8月 28 2021, 08:35 午後 (CEST) Westpac - Elevated Error rate

Processing over Westpac is back to normal since 21:36 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 19:58 CEST.

We have contacted Westpac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 8月 28 2021, 04:54 午前 (CEST) Interac Apple Pay and Google Pay - Elevated Error Rate

Processing over Interac is back to normal since 05:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions processed through Apple Pay and Google Pay starting at 04:30 CEST.

We are in communication with with our partner and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 8月 27 2021, 10:10 午後 (CEST) BANCO DO BRASIL S.A. - Elevated Refusal rate

Processing for BANCO DO BRASIL S.A. Visa payments is back to normal since 22:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed for BANCO DO BRASIL S.A. starting at 20:30 CET/CEST.

We are continuing to monitor and will provide an update when more information is available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 8月 25 2021, 10:35 午前 (CEST) Adyen for Platforms - API elevated response times and increased error rate

The issue resulting in elevated response times and an increased error rate for our Adyen for Platforms service has been resolved as of 11:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue in our platform resulting in elevated response times and an increased error rate for our Adyen for Platforms service starting 09:50 CEST.

As a result, some payout request, fund transfers and the creation and edition of submerchants will not be processed successfully and will require to be resubmitted once the unsuccessful processing response is received.

Adyen for Platform merchants will also not be able to see the latest transactions and balance in the Customer Area.

Our engineering team is engaged and working to resolve this issue. We will continue monitoring the progress and provide updates as they become available.

Please note that payment processing is not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 8月 25 2021, 09:35 午前 (CEST) Adyen - LIVE environment unscheduled maintenance, Wednesday August 25th 2021

The underlying issue resulting in Payment List and Case Management delays in the Customer Area as well as report generation has now been resolved.

Since 04:02 CEST August 27th 2021 our systems are completely up to date. Daily scheduled reports for August 25th are available while those for August 26th will become available as expected through the Customer Area.

This incident can be considered resolved. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Payment list and Case management delays in the Customer Area continue to decrease. At this point we expect our systems to be completely up to date by 02:00 CEST on August 27th 2021.

We currently expect the Settlement Detail Reports backlog to be available by 02:00 CEST August 27th.

We continue monitoring the situation closely and will provide new updates as new information becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We currently see Payment list and Case management delays in the Customer Area resulting from this incident decreasing. At this point we expect our systems to be completely up to date by end of day August 26th CEST.

At 17:52 CEST August 26th 2021 we have started generating the backlog of reports corresponding to August 24th and August 25th. Merchants listening to notifications will receive new notifications with event code “REPORT_AVAILABLE” once these reports are generated and available for download.

We continue monitoring the situation closely and will provide new updates as new information becomes available. 

We continue working on resolving the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation. 

Our engineering team is urgently working to reduce the internal delays as quickly as possible. 

We currently expect to be able to start generating scheduled reporting corresponding to August 25th at 18:30 CEST on August 26th.

Note that payment processing and merchant payout is not affected by this issue.

We will provide a new update and further expected incident resolution timelines for Customer Area delays as soon as the information becomes available.

We continue working on a resolution for the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation. 

To prevent report inconsistencies, our daily scheduled reporting including but not limited to the Settlement Detail Report, Received Payment Detail Report and Dispute Reports will not be generated until the issue is resolved.

Our engineering team continues to urgently work on resolving the issue. While we currently don’t have a timeline for resolution, we will provide new updates as more information becomes available.

Note that payment processing and merchant payout is not affected by this issue.

We continue working on a resolution for the issue resulting in Payment List and Case Management delays in the Customer Area and also affecting report generation. 

To prevent report inconsistencies, our daily scheduled reporting including but not limited to the Settlement Detail Report, Received Payment Detail Report and Dispute Reports will not be generated until the issue is resolved.

Our engineering team continues to urgently work on resolving the issue. While we currently don’t have a timeline for resolution, we will provide new updates as more information becomes available.

Note that payment processing and merchant payout is not affected by this issue.

We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on a resolution for the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management. 

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on the issue affecting the payment list view in the Customer Area, report generation and delaying items submitted through case management.

Our engineering team continues to make progress in a resolution for the issue. We will be sharing an a follow-up update in the next hour.

We continue working on a resolution for the issue affecting the payment list view in the customer area, report generation and a delay for items submitted through case management. 

We will be sharing an update a follow-up update in the next hour.

The unscheduled maintenance window will be need to be extended until 15:00 CEST today.

The extension is required as a result of an internal issue currently affecting the payment list view in the customer area, report generation and a delay for items submitted through case management.

In the case of the payment list view, as a workaround, it is possible to find the payment in the Customer Area using the PSP reference in the URL (https://ca-live.adyen.com/ca/ca/accounts/showTx.shtml?pspReference=<InputPspRefHere>&txType=Payment).

Our engineering team continues working on a resolution for this issue. We will be sharing an update in the next hour.

The unscheduled maintenance on the LIVE environment for today, Wednesday August 25th 2021 will be extended until 12:00 CEST.

During this ongoing maintenance window, access to the LIVE Customer Area (ca-live.adyen.com) may be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.

We will make sure to send a closing system message once the maintenance has been completed.

Please note that payment processing will be unaffected by this maintenance.

Adyen will perform an unscheduled maintenance on the LIVE environment today, Wednesday August 25th 2021 between 09:30 and 10:30 CEST.

During the maintenance window, access to the LIVE Customer Area (ca-live.adyen.com) will be temporarily unavailable and modifications (such as refunds, captures and third-party payouts) will be processed with a delay.

We will make sure to send a closing system message once the maintenance has been completed.

Please note that payment processing will be unaffected by this maintenance.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

火曜日, 8月 24 2021, 02:45 午後 (CEST) Notifications/Webhooks - Unexpected eventCode

The issue affecting our webhooks/notifications has been resolved as of 14:40 CEST.

Our engineering team has resolved attempted retrying of the incorrectly queued notifications. Merchants should be receiving notifications normally.

If you did not expect to receive eventCode AUTHENTICATION, please ignore the notifications. 

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue affecting our webhooks/notification service starting at 11:00 CEST on Monday August 23rd whereby some merchants may have incorrectly started receiving notifications with eventCode AUTHENTICATION.

No new notifications with eventCode AUTHENTICATION have been sent from 14:00 CEST.

Our engineering team has been engaged and is actively working on stoping the retrying of the affected notifications to resume sending the queued notifications for the affected merchants.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

月曜日, 8月 23 2021, 10:46 午後 (CEST) Bancontact 3D Secure - Elevated error rate

3D Secure processing over Bancontact has returned back to normal since 23:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Bancontact 3D Secure authentications beginning at 22:30 CET/CEST.

We will reach out to Bancontact (BCMC) for feedback and provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 8月 22 2021, 09:45 午後 (CEST) Visa BR - Elevated Error rate

Processing over Visa BR is back to normal since 22:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 21:20 CET/CEST.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 8月 22 2021, 02:04 午後 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 17:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for captures processed through PayULatam in Peru starting at 08:40 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 8月 21 2021, 08:30 午前 (CEST) Mastercard 3D Secure - Elevated error rate


Processing over Mastercard is back to normal since 09:47hrs CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 08:00 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 8月 21 2021, 06:36 午前 (CEST) JCB Japan - Elevated Error rate


We detected an increase in errors for JCB Japan starting from 01:30 CEST.

We have addressed root cause and are pleased to inform you that processing is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

金曜日, 8月 20 2021, 09:57 午後 (CEST) Pix - Elevated error rate

Processing over Pix is back to normal since 11:30 PM CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (suporte@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for PIX transactions when the shopper is paying using Nubank (Nu Pagamentos) starting around 08:00 PM CEST.

We have contacted Nubank and we will provide an update as soon as it becomes available.
Please contact Adyen Support (suporte@adyen.com) in case you have any questions.

金曜日, 8月 20 2021, 09:36 午前 (CEST) Issues processing new co-badged Bancontact/Visa Debit cards


One of Belgium’s major banks started issuing new Bancontact cards co-badged with Visa debit, replacing existing Maestro co-badged cards.

We have noticed acceptance issues for these new cards on some integrations, with instances such as shoppers being unable to enter card details, or being unable to select which card scheme is used.

We have identified a merchant account on this company account that is accepting Bancontact payments. Currently the following integrations are affected:

- Classic Checkout SDKs
- Classic Direct API integration - Dependent on merchant implementation
- Drop-in / Components below versions: 4.2.0 (Web)
- API-only - Dependent on merchant implementation

We have not found any issues for merchants using the following integrations:

- Point of Sale
- Classic Hosted Payment Pages (HPP)
- Drop-in / Components above the versions previously listed
- Pay by Link
- Drop-in / Components on iOS and Android

The new Bancontact cards are co-badged with Visa and a key difference is that they have a 16-digit card number (PAN), whereas this used to be 17 with Maestro.

For more information on the issues and ways in which you can fix this please visit the Adyen Docs page linked below. It is always strongly advised to move to the latest version of any integration: https://docs.adyen.com/payment-methods/bancontact/co-badged-cards

木曜日, 8月 19 2021, 09:07 午前 (CEST) Customer Area Payment Search

Customer Area Payment Search is back to normal since 10:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue where some PSP references can not be found using the search function in the Customer Area, starting around 08:00 CEST.

Our engineering team is engaged and working to resolve this issue.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 8月 17 2021, 09:57 午前 (CEST) Bancontact - Elevated Refusal rate

Processing over Bancontact is back to normal since 09:56 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue on our platform resulting in an elevated refusal rate for transactions processed through Bancontact starting at 09:40 CEST.

Our engineering team is urgently looking into it. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 8月 17 2021, 06:12 午前 (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 06:50 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 04:55 CEST.

They are mainly contributed by a single Brazilian issuer: PAGSEGURO INTERNET S.A.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 8月 17 2021, 02:30 午前 (CEST) KasikornBankMpgs - Elevated Error rate

Processing over KasikornBankMpgs is back to normal since 02:34 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 02:14 CEST.

We have contacted KasikornBankMpgs and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 8月 17 2021, 02:29 午前 (CEST) GlobalPaymentsTWMpgs - Elevated Error rate

Processing over GlobalPaymentsTWMpgs is back to normal since 02:34 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GlobalPaymentsTWMpgs starting at 02:14 CEST.

We have contacted GlobalPaymentsTWMpgs and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 16 2021, 08:28 午後 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 21:39 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 20:02 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 16 2021, 03:48 午後 (CEST) AdyenMasterCard_13445 - Elevated Refusal rate

Processing over Mastercard is back to normal since 16:42 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through AdyenMasterCard_13445 starting at 14:35 CEST.

The following issuers INTERNATIONAL CARD SERVICES BV and WESTPAC NEW ZEALAND LIMITED are refusing transactions with reason: 88 : Cryptographic failure.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 16 2021, 03:47 午後 (CEST) AdyenMasterCard_13445 - Elevated Refusal rate

Processing over Mastercard is back to normal since 16:42 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through AdyenMasterCard_13445 starting at 14:35 CEST.

The following issuers INTERNATIONAL CARD SERVICES BV and WESTPAC NEW ZEALAND LIMITED are refusing transactions with reason: 88 : Cryptographic failure.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 16 2021, 06:26 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 07:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:24 CEST.

We will provide an update as soon as it becomes available. You can also follow updates on their status page: http://status.payulatam.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 8月 15 2021, 08:00 午前 (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 07:57 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 07:44 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 8月 15 2021, 06:55 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 06:15 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 23:20 CEST.

We will provide an update as soon as it becomes available. You can also follow check updates on their status page: http://status.payulatam.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 8月 12 2021, 02:29 午後 (CEST) Customer Area Payment Search

Customer Area Payment Search is back to normal. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue where some PSP references can not be found using the search function in the Customer Area, starting on August 12th around 10:00 CEST.

Our engineering team is engaged and working to resolve this issue.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 8月 12 2021, 12:32 午後 (CEST) MasterCard 3DS - Elevated error rate

Processing over MasterCard 3DS is back to normal since 13:50 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We identified an issue outside of our platform resulting in an elevated error rate for MasterCard 3DS transactions starting at 12:10 CEST.

We are in contact with MasterCard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 8月 12 2021, 11:32 午前 (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 11:46 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 11:10 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 8月 10 2021, 06:15 午後 (CEST) Cartes Bancaires - Elevated Error rate

Processing over Cartes Bancaires is back to normal since 19:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 17:40 CEST.

We have contacted Cartes Bancaires and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 8月 10 2021, 01:14 午後 (CEST) DirectEbanking (Sofort) - Elevated Error rate

Processing over DirectEbanking (Sofort) is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through DirectEbanking (Sofort) starting at 13:02 CEST.

We have contacted DirectEbanking (Sofort) and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 8月 10 2021, 05:25 午前 (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 05:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ACQUIRER starting at 03:30 CEST.

This is mainly due to the scheduled maintenance by them (https://www.swish.nu/operating-info#private) and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 09 2021, 06:57 午後 (CEST) DirectEbanking (Sofort) - Elevated Error rate

Processing over DirectEbanking (Sofort) is back to normal since 23:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Sofort starting at 18:20 CET/CEST.

We have contacted Sofort and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 09 2021, 03:45 午後 (CEST) MoMo - Elevated Error rate

Processing over Momo is back to normal since 18:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 14:20 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 09 2021, 02:08 午後 (CEST) Mbway - Elevated Error rate

Processing over MBway is back to normal since 16:20 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mbway starting at 12:00 CEST.

We have contacted Mbway and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 09 2021, 01:10 午後 (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 14:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 12:15 CEST.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 09 2021, 12:16 午後 (CEST) AdyenCartesBancaires - Elevated Error rate

Processing over Cartes Bancaires is back to normal since 13:14 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

AdyenCartesBancaires has confirmed that there is a system issue and are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in an elevated error rate for transactions processed through AdyenCartesBancaires starting at 11:55 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 09 2021, 05:45 午前 (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 05:53 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 05:32 CEST.

This is due to mainly due to Brazilian issuer: PAGSEGURO INTERNET S.A.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 8月 08 2021, 05:00 午前 (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 08:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Interac has provided an update that the maintenance window is extended until 12:00 pm CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Interac has confirmed that this is due to the maintenance which is scheduled from 4:00 CET until 6:00 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 04:00 am CET

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 8月 07 2021, 06:06 午後 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 21:15 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 18:40 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing over PayULatam is back to normal since 18:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 17:58 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 8月 07 2021, 09:46 午前 (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 11:16 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 09:01 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 8月 05 2021, 04:56 午後 (CEST) Diners - Elevated Error rate

Processing over Diners is back to normal since 17:01 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Diners starting at 15:53 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 8月 05 2021, 02:09 午後 (CEST) Test Customer Area - Intermittent degraded performance

The issue resulting in intermittent degraded performance for Adyen’s Test Customer Area (ca-test.adyen.com) has now been successfully resolved by our engineering team.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in intermittent degraded performance for Adyen’s Test Customer Area (ca-test.adyen.com).

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing and the Live Customer Area are not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
火曜日, 8月 03 2021, 02:20 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 03:18 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 01:32 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 8月 03 2021, 12:27 午前 (CEST) Visa - Elevated Error Rate

Processing over Visa is back to normal since 01:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Visa transactions starting at 00:13 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 8月 02 2021, 02:00 午後 (CEST) Notifications/Webhooks Issue

The intermittent issue affecting our webhooks/notification service starting at 11:20 CEST has now been fully resolved.

All backlog of pending notifications is sent out, and notifications are being processed in real time again.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The intermittent issue affecting our webhooks/notification service starting at 11:20 CEST has now been successfully resolved by our engineering team.

As of 16:56 CEST merchants may begin seeing notifications successfully processing once again, however the process is working through the backlog of pending notifications and may not be immediately visible.

We will provide a new update once notifications are being processed in real time again.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to experience an intermittent issue affecting our webhooks/notification service starting at 11:20 CEST. As a result, merchants making use of our notification service may not receiving webhook notifications.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to experience an intermittent issue affecting our webhooks/notification service starting at 11:20 CEST. As a result, merchants making use of our notification service may not receiving webhook notifications.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are aware of an intermittent issue affecting our webhooks/notification service starting at 11:46 CEST. As a result, merchants making use of our webhook services may not receive notifications.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

7月 2021

土曜日, 7月 31 2021, 05:01 午前 (CEST) PayPal - Elevated Error rate

Processing over PayPal is back to normal since 05:37 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

PayPal has confirmed that they are experiencing a system issue affecting multiple products and they are working to resolve it as soon as possible.

Merchants may be encountering an elevated number of the following errors:

- 10001 Internal Error for SOAP and NVP API calls.
- HTTP 500 error for REST API calls

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 7月 29 2021, 08:20 午前 (CEST) AdyenBCMC - Elevated Error rate

Processing over AdyenBCMC is back to normal since 14:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

AdyenBCMC has confirmed that they are experiencing a system issue involving 3DS and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenBCMC starting at 06:00 CEST.

We have contacted AdyenBCMC and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 7月 29 2021, 06:46 午前 (CEST) AdyenJCB - Elevated Error rate

Processing over AdyenJCB is back to normal since 07:20 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenJCB starting at 06:10 CEST.

We have contacted JCB Team and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 7月 28 2021, 09:03 午後 (CEST) 3DS1 and 3DS2 - Elevated error rate

Processing through Visa is back to normal since 22:06 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to observe an issue outside our platform affecting Visa transactions. We will continue monitoring and update as we receive information from the Visa technical team.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS transactions starting at 20:30 CET/CEST.

We will contact with Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 7月 27 2021, 07:00 午前 (CEST) Razer Merchant Services (formerly Molpay) - Elevated Error rate

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 09:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Razer Merchant Services (RMS) has confirmed that they are experiencing a system issue since 06:45 CET/CEST and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing over Razer Merchant Services (formerly Molpay) is back to normal since 07:05CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (formerly Molpay) starting at 06:52 CET/CEST.

We have contacted Razer Merchant Services and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 7月 26 2021, 11:23 午前 (CEST) NETSPOS - Elevated Error Rate

Processing over NETSPOS is back to normal since 11:17 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NETSPOS starting at 11:01 CEST.

We have contacted Nets and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 7月 26 2021, 08:29 午前 (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 08.32 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 08:22 hrs CET/CEST.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

日曜日, 7月 25 2021, 03:56 午後 (CEST) Visa 3DS1 - Elevated error rate

Elevated error rate for Visa 3DS1 transactions has been stopped as of 20:00 CET/CEST.

We will continue monitoring closely and provide a new update if required.

We are yet to receive feedback on root cause of the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Correction to the initial message. 

We identified an issue outside of our platform resulting in elevated refusals for Visa 3DS1,  receiving authentication response: A, transactions starting at 11:19 CEST.

This is mainly impacting French issuers, issuer country: FR. 

This can impact Visa and Cartes Bancaires authorisation rates.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Cartes Bancaires 3DS1 transactions starting at 11:19 CEST.

We have contacted Cartes Bancaires and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

日曜日, 7月 25 2021, 08:53 午前 (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 09:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 08:45hrs CET/CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 7月 23 2021, 11:25 午後 (CEST) Pix - Elevated Error rate

Processing over Pix is back to normal since 01:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix starting at 21:00 CEST.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 7月 22 2021, 07:54 午後 (CEST) PrimeiroPay - Elevated Error rate

Processing over PrimeiroPay is back to normal since 19:55 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PrimeiroPay starting at 19:18 CET/CEST.

We have contacted PrimeiroPay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 7月 22 2021, 06:33 午後 (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 18:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for Rabobank and ABN AMRO starting at 18:00 CET/CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 7月 22 2021, 06:24 午後 (CEST) Doku - Elevated Error rate

Processing over Doku is back to normal since 18:41 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 17:36 CET/CEST.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 7月 22 2021, 05:51 午後 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 18:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 17:38 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 7月 21 2021, 05:46 午後 (CEST) Swish - Elevated Error rate

Elevated error rate for Swish transactions has been resolved as of 22:00 hrs CEST.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We are still seeing errors in transactions processed through Swish. This issue is still outside our platform and being investigated by Swish.

We will continue monitoring and update as we receive information from the Swish technical team.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 14:05 CET/CEST.

The affected issuing bank is Nordea. They'll provide an update once resolved.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 7月 21 2021, 10:09 午前 (CEST) AdyenBCMC - Elevated Error rate

Processing over AdyenBCMC is back to normal since 10:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through AdyenBCMC starting at 09:49 CEST.

We are working on resolving the issue and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 7月 21 2021, 08:09 午前 (CEST) Visa - Elevated Error Rate

Processing over Visa is back to normal since 08:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in elevated error rate for Visa transactions starting at 07:45 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 7月 21 2021, 06:13 午前 (CEST) Eftpos - Elevated Refusal rate

Processing over Eftpos for cards issued by Commonwealth Bank is back to normal since 06:14 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Eftpos on cards issued by Commonwealth Bank starting at 03:30 CEST.

We have contacted Eftpos and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 7月 20 2021, 02:38 午後 (CEST) TWINT - Elevated Error rate

Processing over TWINT is back to normal since 14:32 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through TWINT starting at 13:27 CET/CEST.

We have contacted TWINT and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 7月 18 2021, 10:11 午前 (CEST) Billdesk - Elevated Error rate

Processing over Billdesk is back to normal since 15:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Billdesk have informed us that multiple issuers are still experiencing unexpected downtime.

Billdesk are in touch with the banks to understand the issue and will provide an update at the earliest.

Processing over Billdesk is back to normal since 15:45 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Billdesk have informed us that multiple issuers are experiencing unexpected downtime.

Billdesk are in touch with the banks to understand the issue and will provide an update at the earliest.

Billdesk have informed us at 15:05 CEST, that also Punjab National Bank Netbanking transactions are affected.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.

Billdesk have informed us that also HDFC UPI Transactions are affected.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.

Billdesk have informed us that also ICICI UPI Transactions is experiencing unexpected downtime.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Billdesk starting at 10:00 CEST.

Billdesk have informed us that State Bank of India Netbanking Transactions is experiencing unexpected downtime.

Billdesk are in touch with the bank to understand the issue and will provide an update at the earliest.
日曜日, 7月 18 2021, 07:44 午前 (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 14:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 05:50 CEST.

Razer Merchant Services (RMS) have informed us that FPX Bank CIMBClicks is experiencing unexpected downtime.

For direct updates, merchants may visit the following link for the latest information: https://status.merchant.razer.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 7月 18 2021, 07:20 午前 (CEST) Mastercard Brazil - Elevated error rate

MasterCard processing in Brazil has returned to normal since 08:02 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside our platform resulting in an elevated error rate for MasterCard transactions processed in Brazil starting 05:05 CEST.

We have contacted MasterCard and an update will be provided as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
土曜日, 7月 17 2021, 02:56 午後 (CEST) Barclays - Elevated Error rate

Processing over Barclays is back to normal since 14:55 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Barclays starting at 14:30 CEST.

We have contacted Barclays and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 7月 17 2021, 01:15 午後 (CEST) Blik - Elevated Error Rate

Processing over Blik is back to normal since 13:47 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 09:45 CEST.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 7月 16 2021, 03:03 午後 (CEST) Amazon Pay - Elevated Error rate

Amazon Pay has identified the issue and fixed the problem. Processing over Amazon Pay is back to normal since Jul 16, 2021, 19:26:34 CEST.
We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amazon Pay starting at Jul 14, 2021, 05:09 CEST.

The error is a technical issue on the side of Amazon Pay, and they are urgently working on a resolution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 7月 16 2021, 06:20 午前 (CEST) Tap - Elevated Error rate

Processing over Tap is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Tap starting at 05:50 CEST.

We are monitoring and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 7月 15 2021, 11:13 午前 (CEST) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 11:46 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 10:03 CEST.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 7月 14 2021, 03:10 午後 (CEST) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 00:30 CEST (15th July). We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at July 13th at 18:30 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 7月 13 2021, 03:18 午後 (CEST) NCB - Elevated Error rate

Processing over NCB is back to normal since 16:35 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NCB starting at 13:30 CEST.

We have contacted NCB and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 7月 10 2021, 08:12 午後 (CEST) Westpac - Elevated Error Rate


Processing over Westpac is back to normal since 20:20 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 20:00 CET/CEST.

We have contacted Westpac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 7月 10 2021, 02:22 午後 (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 15:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 13:56 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 7月 07 2021, 09:41 午前 (CEST) Delay in the processing of modifications

The issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) has been resolved.

Our engineering team continues to monitor the platform and will provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

The issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 07:00 CEST and other (non-critical) services is ongoing.

Our engineering team continues to work on a solution. The delays are still reducing. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 07:00 CEST. Other (non-critical) services might also be delayed.

Our engineering team is involved and is urgently working on a solution. The delays are starting to reduce. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 7月 06 2021, 03:53 午前 (CEST) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 04:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 03:38 CEST.

We have contacted CreditEuropeBankRussia and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 7月 05 2021, 01:30 午後 (CEST) Cartes Bancaires 3DS2 - Elevated error rate

A fix has been deployed for the issue that caused an elevated error rate for Cartes Bancaires 3DS2 transactions. The issue has been resolved as of 16:03 CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Cartes Bancaires 3DS2 transactions starting at 11:25 CEST.

We have contacted Cartes Bancaires and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 7月 05 2021, 08:25 午前 (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 08:31 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 08:05 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 7月 03 2021, 07:49 午後 (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 22:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Processing over PayUZA is back to normal since

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 19:30 CET/CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 7月 01 2021, 07:45 午後 (CEST) Swish - Elevated Error rate

Elevated error rate for Swish transactions has been resolved as of 20:06 hrs CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 19:20 CET/CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 7月 01 2021, 01:16 午後 (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 13:13 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 12:53 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 7月 01 2021, 01:08 午後 (CEST) BoletoBancarioSantander - Elevated Error Rate

Processing over BoletoBancarioSantander is back to normal since 15:41 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 08:20 CEST.

We have contacted the Boleto team and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 7月 01 2021, 07:09 午前 (CEST) KasikornBank - Elevated error rate

Processing over KasikornBank is back to normal since 08:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 06:30 CEST.

We have contacted KasikornBank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 1月 25 2021, 12:20 午後 (CET) WeChat Pay and Alipay - Executive order issued January 5th 2021

In reference to the system messages in January 2021 regarding payment processing for Alipay and WeChatPay, The United States issued an Executive Order on June 9th, 2021 revoking the prior Executive Orders impacting Alipay and WeChat Pay.

Further details can be found at: https://www.federalregister.gov/documents/2021/06/11/2021-12506/protecting-americans-sensitive-data-from-foreign-adversaries

Additionally, the Secretary of Commerce has rescinded the Identification of Prohibited Transactions with respect to TikTok and the Identification of Prohibited Transactions with respect to WeChat. The US government is continuing to evaluate on an ongoing basis.

We do not expect further developments on this topic, and will only provide updates if new government action is taken.

As before, we will continue to process Alipay and WeChat Pay under our standard terms and conditions.


The United States issued an Executive Order impacting Alipay and WeChat Pay on January 5th, 2021.

The order could go into effect after 45 days, on February 19th. We are waiting on the US Secretary of Commerce for further guidance on the implications for the use of Alipay and WeChat Pay in the US, and by persons and companies under jurisdiction of US law.

Until clarification is provided we will continue to process Alipay and WeChat Pay under our standard terms and conditions.

For further information on the order please see:
https://trumpwhitehouse.archives.gov/presidential-actions/executive-order-addressing-threat-posed-applications-software-developed-controlled-chinese-companies/

We will update you once we have more information.

6月 2021

水曜日, 6月 30 2021, 06:08 午後 (CEST) Performance issue in the US starting at 17:42 CEST

We can confirm that the reported performance issue in the US has been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Performance for US endpoints has recovered from 18:00 CEST.

This issue mainly affected a subset of idempotency requests, with elevated response times in the US.

We will provide a new update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are currently experiencing degraded performance for merchants connecting to our US endpoints since 17:42 CEST.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
水曜日, 6月 30 2021, 10:45 午前 (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 16:22 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 09:42 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 6月 30 2021, 07:56 午前 (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing through Razer Merchant Services (RMS) is back to normal since 14:16 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 06:05 CEST.

Razer Merchant Services (RMS) have informed us that a number of FPX Banks are experiencing unexpected downtime.

For direct updates, merchants may visit the following link for the latest information: https://status.merchant.razer.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 6月 30 2021, 02:49 午前 (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 02:52 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 02:32 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 6月 29 2021, 08:29 午前 (CEST) Notifications/Webhooks - Incomplete data

The issue affecting our webhooks/notification service has been resolved as of 08:00 CEST.

This issue impacted notifications for some transactions using Real Time Account Updater. Impacted notifications which included the value "null\/null" for the expiryDate field are not able to be re-sent. Merchants who are experiencing issues consuming these notifications should temporarily adjust their logic to allow the expiryDate field to contain a “null” value.

API responses were not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are aware of an issue affecting our webhooks/notification service starting at 12:31 CEST on Friday June 25th. As a result, some merchants making use of our notification service may be receiving notifications with incomplete data.

More specifically, notifications for some transactions using Real Time Account Updater with eventCode AUTHORISATION were sent with value "null\/null" for the expiryDate field.

Our engineering team has been engaged and is actively working in resolving the situation.

We will provide a new update as soon it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
火曜日, 6月 29 2021, 05:26 午前 (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 05:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 05:06 CET/CEST.

We have contacted Molpay/ Razer Merchant Services and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 6月 28 2021, 01:06 午後 (CEST) Oney - Elevated Error rate

Payment processing through Oney is back to normal since 13:12 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 12:15 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 6月 28 2021, 11:29 午前 (CEST) Delay in the processing of modifications since 11:15 CEST

The processing of modifications (such as refunds, captures and cancellations) has returned to normal since 12:50 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 11:15 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 6月 28 2021, 08:36 午前 (CEST) [Resolved] Mastecard 3DS - Elevated error rate


Elevated error rate for Mastercard 3DS transactions occurred between 28th June 2021 07:45 CET and 08:04 CET has been resolved by Mastercard as of 08:05 CET/CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

月曜日, 6月 28 2021, 06:11 午前 (CEST) GCash - Elevated Error rate

GCash processing is back to normal since 06:00 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for GCash transactions processed via AntFinancial starting at around 05:30 CEST.

We are in touch with AntFinancial and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 6月 27 2021, 09:05 午後 (CEST) BancoSabadell - Elevated Error rate

Payment processing through BancoSabadell is back to normal since 09:08 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BancoSabadell starting at 18:00 CET/CEST.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 6月 27 2021, 08:31 午前 (CEST) AdyenMasterCard_SMS_BR_16205 - Elevated Error rate

Processing for MasterCard has returned to normal as of 07:45 CEST.

We will continue to monitor and provide any updates if necessary.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenMasterCard_SMS_BR_16205 starting at 06:40 CET/CEST.

We have contacted Mastercard team and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 6月 23 2021, 08:49 午後 (CEST) ABN - Elevated Error rate

iDeal processing for ABN cardholders is back to normal since 21:20 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 20:10 CEST resulting in a higher than usual error rate for ABN transactions.

For more information visit the iDeal status page: https://beschikbaarheid.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions
火曜日, 6月 22 2021, 03:55 午後 (CEST) DOKU - Elevated Error rate

Processing over Doku is back to normal since 16:01 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 15:38 CEST.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 6月 22 2021, 01:51 午後 (CEST) EMS - Increased Refusal rate

Processing over EMS is back to normal since 14:42 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an increased refusal rate for transactions processed through EMS starting at 12:49 CEST.

We have contacted EMS. Their engineering team is investigating the issue. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 6月 21 2021, 10:47 午前 (CEST) Adyen for Platforms - Elevated error rate for account modification calls

The reported issue has been resolved for new modification calls from 11:50 CEST.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Starting at 10:16 CEST, we have identified an issue with Adyen for Platforms resulting in an increased failure rate for account modification calls.

Our engineering team has been engaged and is urgently working to resolve the issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
金曜日, 6月 18 2021, 04:50 午後 (CEST) MPGS - Elevated Error rate

Processing over MPGS is back to normal since 17:19 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed over MPGS (MasterCard Payment Gateway Service) at 16:24 CEST.

Acquirers:
- GlobalPaymentsTWMpgs
- BankAlfalahMpgs
- KasikornBankMpgs
- HSBCAsia

We have contacted MPGS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions
木曜日, 6月 17 2021, 07:52 午前 (CEST) ABN - Elevated Error rate

iDeal processing for ABN cardholders is back to normal since 08:40 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 06:18 CEST resulting in a higher than usual error rate for ABN transactions.

For more information visit the iDeal status page: https://beschikbaarheid.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions
木曜日, 6月 17 2021, 06:39 午前 (CEST) AdyenIdeal - Elevated Error rate

Processing over iDeal has returned to normal since 08:40 CEST

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 06:18 CEST resulting in a higher than usual error rate for AdyenIdeal transactions.

For more information visit the iDeal status page: https://beschikbaarheid.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions
水曜日, 6月 16 2021, 08:44 午後 (CEST) Multiple Acquirers - Elevated Error rate

Processing over the acquirers is back to normal.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through acquirers listed below starting at 20:00 CET

Acquirers:
- GlobalPaymentsTWMpgs
- BankAlfalahMpgs
- NCB

We are contacting the involved acquirers and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions
水曜日, 6月 16 2021, 09:21 午前 (CEST) Mastercard 3DS - Elevated error rate

Elevated error rate for Mastercard 3DS transactions has been resolved as of 09:45 CET/CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an elevated error rate for Mastercard 3DS transactions starting at 09:00 CET/CEST.

We are in contact with Mastercard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 6月 14 2021, 12:21 午後 (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 12:34 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 12:01 CEST.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 6月 14 2021, 09:18 午前 (CEST) Degraded performance recurring payments

The issue has been resolved at 08:43 CEST

We have identified an issue starting at 08:38 CEST and resolved at 08:43 CEST affecting the performance of recurring payments.

Responses from Adyen will include errorCode "701 : Server could not process request" (status: 500).

Our engineering team has been engaged and is urgently working on resolving this issue. We will provide a new update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
月曜日, 6月 14 2021, 05:18 午前 (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 05:22 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 05:00 CEST.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 6月 12 2021, 09:14 午後 (CEST) GiroPayWGZ - Elevated Error rate

Processing over GiroPayWGZ is back to normal since 21:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 21:00 CET/CEST.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 6月 12 2021, 11:32 午前 (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 11:27 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 11:05 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 6月 12 2021, 07:27 午前 (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 07:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 06:30 CEST.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 6月 11 2021, 11:39 午後 (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 23:35 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 23:00 CET/CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 6月 11 2021, 04:57 午後 (CEST) NETSPOS - Elevated Error Rate

Processing over NETSPOS is back to normal since 17:10 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NETSPOS starting at 15:30 CEST.

We have contacted NETSPOS and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 6月 11 2021, 02:28 午後 (CEST) Visa 3DS1 - Elevated Error Rate

Error rate for Visa 3DS1 authentications has returned to normal since 14:30 CEST.

Our team continues monitoring performance and we will make sure to share further updates if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in elevated error rate for Visa 3DS1 authentications starting at 14:04 CEST.

We will provide an update as soon as it becomes available.

For more information regarding 3DS errors, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740-3DS-Elevated-Errors-Explained).

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 6月 11 2021, 02:14 午前 (CEST) SantanderBrazil - Elevated Error rate

Processing over SantanderBrazil is back to normal since 02:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil starting at 02:10 CET/CEST.

We have contacted SantanderBrazil and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 6月 10 2021, 05:59 午後 (CEST) PrimeiroPay - Elevated Error rate

Processing over PrimeiroPay is back to normal since 01:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PrimeiroPay starting at 17:14 CEST.

We have contacted PrimeiroPay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 6月 10 2021, 06:16 午前 (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 07:05 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Molpay starting at 05:53 CEST.

We are working to find the root cause and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 6月 09 2021, 11:53 午前 (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 11:56 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 11:20 CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 6月 08 2021, 11:39 午前 (CEST) Delay in the processing of modifications since 10:42 CEST

The observed issues resulting in increased response times for merchants processing modifications (such as refunds, captures and cancellations) has been resolved as of 12:43 CEST.

Processing times for the remaining modifications is gradually returning back to normal as our systems continues to offset the delay originally caused by the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our engineering team continues working in a solution for the identified delay in the processing of modifications (such as refunds, captures and cancellations) starting at 10:42 CEST.

We will provide an update on the progress in the next hour.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 10:42 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 6月 08 2021, 06:42 午前 (CEST) iDEAL - Elevated Error rate

Processing over iDEAL for ING cardholders is back to normal since 07:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for iDEAL transactions performed by Rabobank cardholders starting at 06:25 CET.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 6月 08 2021, 02:11 午前 (CEST) Tap - Elevated Error rate

Processing over Tap is back to normal since 04:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Tap starting 8 June 0035 CET/CEST.

We are monitoring and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 6月 07 2021, 07:03 午後 (CEST) Gcash (via AntFinancialOSP) - Scheduled Maintenance Underway

The Gcash via AntFinancialOSP maintenance work has been completed. Processing of Gcash has returned to normal.

We will continue to monitor and provide an update if needed.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Gcash via AntFinancialOSP is performing maintenance to their systems on between 2021-06-08 00:01:00 (UTC+8) and 2021-06-08 03:00:00 (UTC+8), and all the service will be unavailable during that time period.

We are seeing that some payment processing of Gcash via AntFinancialOSP is impaired during this maintenance window.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
月曜日, 6月 07 2021, 04:05 午後 (CEST) iDEAL - Elevated Error rate

Processing over iDEAL for ING cardholders is back to normal since 17:40 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for iDEAL transactions performed by ING cardholders starting at 15:52 CEST.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 6月 06 2021, 12:33 午前 (CEST) Oney - Elevated Error rate


Payment processing through Oney is back to normal since 03:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 00:00 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 6月 04 2021, 02:34 午後 (CEST) MB WAY - Elevated Error Rate


Payment processing through MB WAY is back to normal since 14:00 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 02:00 CEST, resulting in a higher than usual error rate for MB WAY transactions.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 6月 03 2021, 08:15 午後 (CEST) Sofort via DirectEbanking - Elevated Error rate


Processing over SOFORT (DirectEbanking) is back to normal since 20:55 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 20:03 CEST.

We've reached out to SOFORT and are investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 6月 03 2021, 01:42 午後 (CEST) Sofort via DirectEbanking - Elevated Error rate

Processing over SOFORT (DirectEbanking) is back to normal since 13:46 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 13:12 CEST.

We've reached out to SOFORT and are investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 6月 03 2021, 12:20 午後 (CEST) Degraded performance in Europe starting at 12:06 CEST


We see external connectivity and performance for merchants connecting to our European datacenters has recovered from 12:30 CEST.

The observed degradation is external to the Adyen platform and the result of degraded inbound and outbound internet connectivity towards our European datacenters.

We will continue monitoring closely and provide new updates if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue which may be resulting in degraded performance for merchants connecting to European endpoints starting at 12:06 CEST.

We are currently investigating and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

木曜日, 6月 03 2021, 11:49 午前 (CEST) GiroPayWGZ - Elevated Error Rate

Processing over GiroPayWGZ is back to normal since 18:55 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 10:07 CEST.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 6月 03 2021, 08:31 午前 (CEST) BoletoBancarioSantander - Elevated Error rate


Processing over BoletoBancarioSantander is back to normal since 09:22 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 08:00 CEST.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 6月 02 2021, 07:20 午前 (CEST) Shopper DNA visualisation delay

The issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualizations for some transactions has been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualisations for some transactions.

Our development team is urgently working to resolve this issue.

Please note that risk score calculations and risk checks performed during payment processing are not affected by this visualisation issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

水曜日, 6月 02 2021, 12:15 午前 (CEST) ABN - Elevated Error Rate


iDeal processing for ABN cardholders is back to normal since 01:00 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 00:03 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

火曜日, 6月 01 2021, 07:38 午後 (CEST) Issue affecting automated captures - June 1st

We have now successfully recaptured the transactions affected by the automated capture issue reported on June 1st.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

At 15:00 CEST on June 2nd we have started recapturing the transactions affected by the reported issue with automated captures on June 1st.

This automated process will gradually capture the affected authorisations. We currently expect it to complete before midnight CEST.

We will provide new updates as soon as they become available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue affecting automated captures processed between 10:55 and 14:29 CEST on June 1st which is resulting in transactions remaining on Authorised status. Automated captures are captures automatically triggered by the Adyen platform instead of being created through our API or Customer Area.

Concretely this incident affects merchants that have configured an automated "Capture Delay" for any of their merchant accounts as well as Point of Sale transactions.

The incident has been resolved for new captures processed after 14:29 CEST. Merchants that manually capture through the API or the Customer Area are unaffected by the incident altogether.

Our development team is urgently working to recapture the affected transactions. We will provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

火曜日, 6月 01 2021, 02:28 午前 (CEST) ElavonViaConex - Elevated Error Rate

Processing over ElavonViaConex returned to normal since 03:55 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ElavonViaConex starting at 02:00 CEST.

We have contacted Elavon and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 6月 01 2021, 12:27 午前 (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 00:28 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 00:02 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

5月 2021

月曜日, 5月 31 2021, 02:46 午後 (CEST) POS terminal boarding issues


The reported issue with new POS terminal boarding has been resolved as of 15:20 CEST.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue that may be resulting in merchants being unable to board new POS terminals.

Our engineering team has been engaged and is urgently working to resolve this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

月曜日, 5月 31 2021, 04:21 午前 (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 04:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 04:10 CEST.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 5月 30 2021, 07:35 午後 (CEST) 3DS2 - Elevated Error Rate (Visa RReq)

Elevated error rate for Visa 3DS2 (RReq) transactions has been resolved as of 22:00 CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for Visa 3DS2 authentications beginning at 18:40 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

This may result in transactions having status: "Error" with response: "RReq not received from DS"

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 5月 30 2021, 07:15 午前 (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 07:15 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 07:03 CET.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 5月 29 2021, 08:21 午後 (CEST) Westpac - Elevated Error Rate


Processing over Westpac is back to normal since 21:00 CET.

We will continue monitoring.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Westpac starting at 20:00 CEST.

Westpac has informed us that they are performing maintenance to their systems.

For additional information, please refer to https://www.qvalent.com/#maintenance-anchor

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

土曜日, 5月 29 2021, 06:09 午後 (CEST) Visa Elevated Error Rate


Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 19:00 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in elevated error rate for Visa authentications starting at 16:40 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 5月 29 2021, 11:31 午前 (CEST) Barclays - Elevated Error rate

Processing over Barclays is back to normal since 12:10 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Barclays starting at 10:46 CEST.

We have contacted Barclays and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 5月 29 2021, 04:44 午前 (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 04:50 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 04:33 CET.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 5月 28 2021, 06:29 午後 (CEST) Swish - Elevated Error rate


Processing over Swish is back to normal since 19:00 CEST.

We will continue monitoring.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 17:42 CEST.

For additional information, please refer to https://www.swish.nu/operating-info

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 5月 28 2021, 10:49 午前 (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 10:55 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 10:40 CEST.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 5月 28 2021, 05:24 午前 (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 05:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 05:13 CET.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 5月 27 2021, 08:55 午後 (CEST) Visa 3DS1 - Elevated Error Rate


Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 14:00 PDT.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We identified an issue outside of our platform resulting in elevated error rate for Visa 3DS1 authentications beginning at 11:20 PDT.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 5月 27 2021, 12:18 午後 (CEST) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 12:18 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 11:42 CEST.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 5月 26 2021, 11:12 午後 (CEST) Intermittent connectivity issues on Visa


The issue resulting in intermittent connectivity issues on Visa was resolved at 14:10 PDT.

We continue to actively monitor the situation.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue resulting in intermittent connectivity issues and degraded performance for merchants using visa acquiring starting at 13:40 PDT.

As of 14:00 PDT, response times have returned to normal levels.

We continue to actively monitor the situation.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

水曜日, 5月 26 2021, 10:23 午後 (CEST) Paypal- Elevated Refusal rate

PayPal processing is back to normal since 22:31 CEST.

We will continue to monitor.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for acquirer Paypal starting at 22:10 CEST.

We have contacted Paypal and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 5月 26 2021, 07:22 午前 (CEST) ABN - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since 09:30 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

ABN is still working to resolve the issue as soon as possible.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 05:25 CET resulting in a higher than usual refusal rate for iDeal transactions performed by ABN cardholders for issuers Triodos and ING.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 5月 25 2021, 09:33 午後 (CEST) Twint - Elevated error rate


Processing over Twint is back to normal since 23:37 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 13:00 CEST resulting in an elevated error rate for Twint transactions.

We have contacted Twint and they are working on a resolution.

We will provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

火曜日, 5月 25 2021, 11:17 午前 (CEST) Bancontact - Elevated error rate

Processing over Bancontact (BCMC) is back to normal since 11:55 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting at 07:30 CEST resulting in an elevated error rate for Bancontact (BCMC) transactions.

We have contacted Bancontact and they are working on a resolution.

We will provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
月曜日, 5月 24 2021, 11:21 午後 (CEST) Blik - Elevated error rate


Processing over Blik is back to normal since 01:35 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Blik starting at 22:17 CET.

We have contacted Blik and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 5月 22 2021, 07:41 午後 (CEST) Visa 3DS1 - Elevated Error Rate

Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 19:40 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for Visa 3DS1 authentications beginning at 18:00 CET.

We will provide an update as soon as it becomes available.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 5月 21 2021, 05:04 午後 (CEST) MPGS - Elevated Error rate

Processing over MPGS is back to normal since 17:41 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed over MPGS (MasterCard Payment Gateway Service) at 16:24 CEST.

Affected Acquirers:
- GlobalPaymentsTWMpgs
- HSBCAsia
- BankAlfalahMpgs
- EBL
- KasikornBankMpgs
- NCB

We have contacted MPGS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through acquirers listed below starting at 16:24 CEST.

Acquirers:
- GlobalPaymentsTWMpgs
- HSBCAsia
- BankAlfalahMpgs
- EBL
- KasikornBankMpgs
- NCB

We are contacting the involved acquirers and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 5月 21 2021, 04:35 午前 (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 04:15 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 5月 20 2021, 07:29 午後 (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 21:16 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 18:42 CEST.

PayULatam has informed of emergency maintenance to address the issue. Their status page can be found at http://status.payulatam.com/

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 5月 20 2021, 05:00 午後 (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 17:11 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 16:20 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 5月 20 2021, 11:45 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 14:21 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:11 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 5月 19 2021, 02:52 午後 (CEST) Degraded performance recurring payments


The reported recurring payments issue has been resolved as of 14:58 CEST.

We will continue monitoring the situation and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue starting at 14:23 CEST affecting the performance of recurring payments. Responses from Adyen will include errorCode "701 : Server could not process request" (status: 500).

Our engineering team has been engaged and is urgently working on resolving this issue. We will provide a new update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

水曜日, 5月 19 2021, 11:45 午前 (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 14:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:40 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 5月 19 2021, 09:36 午前 (CEST) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 09:55 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 09:00 CEST.

We have contacted AdyenInterac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 5月 19 2021, 03:35 午前 (CEST) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 03:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 03:00 CET.

We have contacted CreditEuropeBankRussia and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 5月 18 2021, 02:14 午後 (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 16:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since approximately 12:09 CEST.

We will provide an update as soon as it becomes available. You can also follow check updates on their status page: http://status.payulatam.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 5月 18 2021, 04:43 午前 (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 04:40 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 03:45 CEST.

Swish has informed us that they are currently performing maintenance and it is scheduled to end today at 04:45 CEST. We will update you once we can confirm that it has been completed.

For additional information: https://www.swish.nu/operating-info

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 5月 17 2021, 07:09 午後 (CEST) Elo - Elevated Error rate


Processing over Elo is back to normal since 20:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 18:30 CET/CEST.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

日曜日, 5月 16 2021, 04:26 午前 (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 04:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 5月 16 2021, 01:55 午前 (CEST) iDEAL - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since May 16th - 02:31 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting May 16 - 01:24 CET, resulting in a higher than usual error rate for iDeal transactions performed by ABN AMRO cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 5月 15 2021, 03:38 午前 (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since 03:49 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (soporte@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since approximately 03:12 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 5月 15 2021, 03:13 午前 (CEST) Interac - Elevated Error Rate

Processing for payments over Interac has returned to normal as of 03:29 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 03:05 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 5月 14 2021, 10:29 午後 (CEST) Banorte - Elevated Error Rate

Payment processing through Banorte has returned back to normal since 00:30 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Banorte starting at 20:00 CEST.

Merchants will see "R : Declined by Payworks (PAYW-3003)" in the acquirer response.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 5月 12 2021, 04:47 午後 (CEST) iDEAL - Elevated Error Rate

Processing over iDEAL is back to normal since 16:58 CEST.

We will continue monitoring and provide a new update if required. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting 16:10 CEST, resulting in a higher than usual error rate for iDeal transactions.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 5月 12 2021, 02:02 午前 (CEST) PayULatam - Elevated Error Rate

Processing over PayULatam is back to normal since May 12th 2021 03:12 AM CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (soporte@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since approximately 01:50 CEST.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

火曜日, 5月 11 2021, 04:41 午後 (CEST) Mbway - Elevated Error Rate

The issue resulting in elevated error rate for Mbway transactions was resolved as of 19:30 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting 11 May - 15:00 CEST, resulting in a higher than usual error rate for Mbway transactions.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 5月 11 2021, 03:32 午前 (CEST) Swish - Elevated Error Rate

Processing over Swish is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 03:01 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 5月 09 2021, 05:01 午前 (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 08:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 04:10 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 04:10 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 5月 08 2021, 07:04 午前 (CEST) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 13:29 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 06:45 CEST.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 5月 06 2021, 01:53 午後 (CEST) Intermittent connectivity issues in Europe between 13:21 and 13:26 CEST


We experienced a network connectivity issue in our systems resulting in intermittent degraded performance for our European endpoints starting 13:21.

Our engineering team has been engaged and performance has been restored as of 13:26 CEST. We will continue monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.

水曜日, 5月 05 2021, 08:39 午後 (CEST) MasterCard 3DS1 - Elevated Error Rate

We identified an issue outside of our platform. Elevated error rate for MasterCard 3DS1 authentications beginning at 19:58 CEST.

Error rate for MasterCard authentication attempts has returned to normal at approximately 20:02 CEST.

No action required; this is an alert for an issue which has already resolved.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

火曜日, 5月 04 2021, 05:45 午後 (CEST) Customer Area - Selection of merchant account not available

The identified issue affecting the selection of merchant accounts within the Customer Area has been resolved as of 18:25 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue in the Customer Area starting at 14:33 CEST by which some users are not able to select or switch merchant accounts.

Our engineering team is currently working on a solution for this issue. We will provide an update as soon as a fix has been deployed to resolve this issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 5月 04 2021, 10:32 午前 (CEST) GiroPay - Elevated Error Rate

Processing over GiroPay is back to normal since 10:33 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for GiroPay transactions starting at 09:25 CEST.

We have contacted GiroPay and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 5月 03 2021, 08:56 午前 (CEST) Swish - Elevated Error Rate

Processing over Swish is back to normal since 09:34 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing over Swish is back to normal since 09:34 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 08:16 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 5月 03 2021, 03:41 午前 (CEST) 3DS2 - Elevated Error rate

Elevated error rate for 3DS authentication processed through issuer NU PAGAMENTOS SA has been resolved as of 04:30 CET 3rd May.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for 3DS2 authentication processed through issuer NU PAGAMENTOS SA starting at 20:30 CET, 2nd May.

Some transactions are falling back to 3DS1 or authentication is not being performed.

No action is needed from your end and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 5月 02 2021, 05:21 午前 (CEST) SoftBank - Elevated Error Rate

Processing over SoftBank is back to normal since 06:25 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SoftBank starting at 04:25 CET.

We have contacted SoftBank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 4月 30 2021, 05:26 午後 (CEST) Visa 3D Secure 1 - Elevated Error Rate


Error rate for Visa 3DS1 authentications returned to normal at approximately 23:00 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform resulting in an increase in Visa 3D Secure 1 errors .

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 4月 29 2021, 08:01 午後 (CEST) ElavonViaConex - Elevated Error Rate


Processing over Elavon is back to normal since 23:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ElavonViaConex starting at 17:00 CET

We have contacted Elavon and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

4月 2021

金曜日, 4月 30 2021, 05:18 午後 (CEST) iDEAL - Elevated Error Rate

Processing over iDEAL is back to normal since 17:28 CEST.

We will continue monitoring and provide a new update if required. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting 16:59 CEST, resulting in a higher than usual error rate for iDeal transactions.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 4月 28 2021, 06:26 午前 (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 06:40 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 06:10 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 4月 26 2021, 02:55 午前 (CEST) AdyenMasterCard_AU - Elevated latency

Processing over AdyenMasterCard_AU is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are continuing to see an issue outside of our platform resulting in an elevated latency for transactions processed through AdyenMasterCard_AU which started at 02:10 CET, 26 April 2021.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

It has also brought to our attention that the issue is related to the outage in Commonwealth bank as seen in https://www.commbank.com.au/about-us/support/commbank-incidents.html

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated latency for transactions processed through AdyenMasterCard_AU starting at 02:10 CET, 26 April 2021.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

 

日曜日, 4月 25 2021, 08:48 午前 (CEST) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 11:25 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 08:30 CEST.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 4月 24 2021, 06:26 午前 (CEST) Visa 3DS1 - Elevated Error Rate

Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 06:30 CET.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for Visa 3DS1 authentications beginning at 05:50 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 4月 22 2021, 04:36 午後 (CEST) IDEAL - Elevated Error rate

iDeal processing for Knab cardholders is back to normal since April 22nd 17:50 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting April 22 - 15:50:00 CET, resulting in a higher than usual error rate for iDeal transactions performed by Knab cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 4月 19 2021, 01:47 午後 (CEST) PayPal - Elevated Error rate

Processing over PayPal is back to normal since 13:41 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 13:22 CEST resulting in a higher than usual error rate for PayPal transactions.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions
月曜日, 4月 19 2021, 03:57 午前 (CEST) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to observe an issue outside of our platform resulting in an elevated error rate for transactions processed through the CreditEuropeBankRussia starting at 03:51 CEST.

We have reached out to the acquirer and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 03:51 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 4月 18 2021, 04:25 午後 (CEST) Intermittent connectivity issues in Europe starting at 15:01 CEST


We have detected a DDOS attack on our systems that may have resulted in occasional connectivity issues and degraded performance for our European endpoints between 15:01 CEST and 15:29 CEST.

Our engineering team has been able to successfully contain the issue starting 15:13 and since then, we have seen the DDoS attack subside at 15:29 CEST. Our engineering team continues monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.

土曜日, 4月 17 2021, 08:46 午後 (CEST) EPS - Elevated error rate


The maintenance scheduled for Saturday April 17th 2021 has been successfully completed.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


Payment method (EPS) has informed us that they are performing maintenance to their systems April 17th to April 18th between 20:00 and 02:00 CEST.

As a result, EPS processing will be intermittently disrupted during the maintenance window.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for EPS transactions starting at 20:14 CEST.

We have contacted EPS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 4月 15 2021, 07:45 午前 (CEST) Diners - Elevated Error rate

Processing over Diners is back to normal since 08:17 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in an elevated error rate for transactions processed through Diners starting at 07:22 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 4月 14 2021, 04:59 午後 (CEST) Swish - Elevated Error Rate

Processing over Swish is back to normal since 19:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 16:35 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 4月 13 2021, 09:24 午後 (CEST) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 21:18 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 20:52 CEST.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 4月 13 2021, 09:41 午前 (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 10:20 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 06:25 CEST

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 4月 11 2021, 05:49 午後 (CEST) Intermittent connectivity issues in Europe between 17:16 CEST and 17:25 CEST

This incident can be considered resolved. Network instability has recovered as of 18:27 CEST.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

Starting from 17:56 CEST up until 18:07 CEST, we had seen additional intermittent impact. As of this time, response times have returned to normal levels.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have detected a DDOS attack on our systems that may have resulted in occasional connectivity issues and degraded performance for our European endpoints between 17:16 CEST and 17:25 CEST.

Although the DDOS attack has subsided, our engineering team continues monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
日曜日, 4月 11 2021, 05:07 午後 (CEST) 3DS1 - Elevated Error Rate

Processing for Visa and Mastercard 3DS1 authentication has returned to normal since 18:27 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for 3DS1 authentications beginning at 16:30 CEST.

We have reached out to Visa and Mastercard and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 4月 11 2021, 04:00 午後 (CEST) 3DS1 - Elevated Error Rate

Processing for Visa 3DS1 authentication has returned to normal since 16:08 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS1 authentications beginning at 15:43 CEST.

We have reached out to Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 4月 11 2021, 11:01 午前 (CEST) 3DS1 - Elevated Error Rate

Processing for Visa 3DS1 authentication attempts has returned to normal since 11:50 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS1 authentications beginning at 10:34 CEST.

We have reached out to Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 4月 10 2021, 09:48 午後 (CEST) Swish - elevated error rate

Swish processing is back to normal since 21:50 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at Sat, 10 Apr 2021 21:17 CEST resulting in a higher error rate when making a Swish payment.

For more information, please visit the Swish status page: https://www.swish.nu/operating-info

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 4月 10 2021, 03:07 午後 (CEST) Intermittent connectivity issues in Europe between 13:57 CEST and 14:20 CEST

This incident can be considered resolved. Network instability has recovered as of 16:34 CEST.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified a second DDoS attack targeting our European endpoints starting 16:31 CEST.

As of 16:34 CEST, response times have returned to normal levels following intervention from our engineering teams.

We continue to actively monitor the situation and will provide an update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have detected a DDOS attack on our systems that may have resulted in occasional connectivity issues and degraded performance for our European endpoints between 13:57 CEST and 14:20 CEST.

Although the DDOS attack has subsided, our engineering team continues monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
金曜日, 4月 09 2021, 04:57 午後 (CEST) Delay in the processing of modifications since 15:35 CEST

The observed issues resulting in elevated response times for merchants processing of modifications (such as refunds, captures and cancellations) is getting resolved as of 21:05 CEST


Please contact Adyen Support (support@adyen.com) in case you have any questions.

The observed issues resulting in elevated response times for merchants processing of modifications (such as refunds, captures and cancellations) is getting resolved as of 21:05 CEST

We will continue monitoring and provide a new update when the situation is fully back to normal.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our engineering team identified the issue and the processing of modifications (such as refunds, captures and cancellations) the delay is shortening since 16:45 CEST.

We will provide an update when the situation is back to normal.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 15:35 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 4月 09 2021, 12:19 午後 (CEST) Adyen - Report generation delay

The issue affecting the delayed generation of automatically scheduled reports and manually requested reports via our Customer Area has now been resolved.

In the case of automatically schedule reports, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE once a report is available for download within the Finance section in the Customer Area. 

We are currently experiencing an issue resulting in a generation delay for automatically scheduled reports and manually requested reports via our Customer Area.

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area. 

We will provide a further update at 14:00 CEST.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

金曜日, 4月 09 2021, 06:52 午前 (CEST) Visa 3DS1 - Elevated Error Rate

Error rate for Visa 3DS1 authentication attempts has returned to normal at approximately 07:00 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for Visa 3DS1 authentications beginning at 05:40 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 4月 08 2021, 09:53 午後 (CEST) Degraded performance in North America

The observed issues resulting in elevated response times for merchants connecting to Adyen's North America endpoints have been resolved as of 13:16 PDT.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The observed issues resulting in elevated response times for merchants connecting to Adyen's North America endpoints have been resolved as of 13:16 PDT.

We will continue monitoring and provide a new update if required.

We will provide a final update in the following 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in elevated response times for merchants connecting to Adyen's North America endpoints starting at 12:25 PDT.

We are currently investigating and will provide an update soon.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
木曜日, 4月 08 2021, 07:53 午後 (CEST) PayPal - elevated error rate

Processing over PayPal is back to normal since 19:40 CEST.
We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at Thu, 08 Apr 2021 18:40 CET resulting in a higher error rate when making a payment.

PayPal users may be experiencing "Things don't appear to be working at the moment. Please try again later." errors accessing the PayPal website (www.paypal.com)
Impacted PayPal Products/APIs: Express Checkout, Online Checkout, Homepage, Account

For more information visit the PayPal status page: https://www.paypal-status.com/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 4月 08 2021, 04:15 午後 (CEST) Acquirer - elevated error rate EPS

Processing over EPS is back to normal since 16:48 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through EPS starting at 14:36 CEST.

We have contacted EPS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 4月 07 2021, 11:26 午前 (CEST) STAR - Elevated Error rate

Processing over STAR is back to normal since 14:57 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to observe an issue outside of our platform resulting in an elevated error rate for transactions processed through the STAR debit network starting at 10:02 CEST.

Our engineering team is currently working together with our partner STAR to resolve the issue.

We will provide another update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through the STAR debit network starting at 10:02 CEST.

We have contacted STAR and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 4月 06 2021, 06:51 午後 (CEST) GCash - Elevated Error Rate

GCash processing is back to normal since 21:00 CEST.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for GCash transactions processed via AntFinancial starting at 17:55 CEST.

We have contacted AntFinancial and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 4月 06 2021, 11:49 午前 (CEST) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 12:02 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 11:32 CEST.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 4月 06 2021, 10:52 午前 (CEST) Visualization delays in the Customer Area

The issue affecting the generation of visualizations within the Customer Area has now been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue within our Customer Area resulting in a delay in the generation of Shopper DNA visualisations, transaction list page being empty and search functionality not returning results for some search queries starting 09:45 CEST.

Our development team is working to resolve this issue.

Please note that risk score calculations, risk checks performed during payment processing and payment processing is not affected by this issue.

金曜日, 4月 02 2021, 03:43 午後 (CEST) Delay in the processing of modifications since 12:30 CEST

The processing of modifications (such as refunds, captures and cancellations) has returned to normal since 17:45 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Our engineering team identified the issue and the processing of modifications (such as refunds, captures and cancellations) the delay is shortening since 16:00 CEST.

We will provide an update when the situation is back to normal.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 12:30 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 4月 01 2021, 11:08 午後 (CEST) Barclays - Elevated Error rate

Processing over Barclays is back to normal since 23:45 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for acquirer Barclays starting at 22:30 CEST.

We have contacted Barclays and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 4月 01 2021, 10:37 午前 (CEST) Mbway - Elevated Error Rate

The issue resulting in elevated error rate for Mbway transactions was resolved at 10:40 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue outside of our platform starting April 1st - 04:00 CEST, resulting in a higher than usual error rate for Mbway transactions.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 4月 01 2021, 09:37 午前 (CEST) Intermittent connectivity issues starting at 09:23 CEST

This incident can be considered resolved. Network instability has recovered as of 09:37 CEST.

Our technical teams continue to monitor the situation and we will update you further should it be necessary.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The reported DDOS attack has subsided. Network instability has recovered as of 09:37 CEST.

We continue monitoring the situation closely and will close the incident in the next 15 minutes if there are no updates.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have detected a DDOS attack on our systems that may result in occasional connectivity issues and degraded performance starting at 09:23 CEST.

We have activated our DDOS mitigation strategy. We will continue to work to contain the impact and monitor the situation.

We will keep you informed of any updates via this page (www.adyen.com/status).

3月 2021

月曜日, 3月 29 2021, 01:07 午後 (CEST) American Express Brazil - Degraded performance

The issue resulting in degraded performance for transactions processed through American Express in Brazil was resolved at 15:14 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in degraded performance for transactions processed through payment method Amex Express in Brazil starting at 11:40 CEST.

Our engineering team is involved and is urgently working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 3月 29 2021, 12:10 午後 (CEST) Cartes Bancaires via Arkea - Elevated Errors

The issue resulting in degraded performance for transactions processed through payment method Cartes Bancaires via Arkea was resolved at 14:50 CEST.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Acquirer / Payments Performance

We have identified an issue resulting in degraded performance for transactions processed through payment method Cartes Bancaires via Arkea starting at 11:15 CEST.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
日曜日, 3月 28 2021, 12:41 午前 (CET) iDEAL - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since March 28th - 01:00 CET. We will continue to monitor and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting Mar 27 - 23:28:00 CET, resulting in a higher than usual error rate for iDeal transactions performed by ABN AMRO cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 3月 25 2021, 08:15 午後 (CET) Visa 3D Secure Elevated Error Rate

The elevated error rate for (Santander) 3DS transactions has been resolved as of 20:46 CET.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We are investigating an increase in errors affecting some (Santander) 3DS transactions beginning 17:30 CET.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 3月 24 2021, 07:27 午前 (CET) Oney - Elevated Error rate

Payment processing through Oney is back to normal since 07:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 05:30 CET.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 3月 24 2021, 04:58 午前 (CET) PayULatam - Elevated Error Rate

PayULatam processing is back to normal since approximately 05:30 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since approximately 04:00 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 3月 23 2021, 01:02 午後 (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 13:11 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 12:35 CET.

We will provide an update as soon as it becomes available. The status of PayUZA can also be tracked here: https://payuafrica.statuspage.io/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 3月 23 2021, 10:56 午前 (CET) 3DS2 - Elevated Error Rate

The elevated error rate for a particular ACS affecting 3DS2 (RReq) transactions has been resolved as of 11:00 CET.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform. Elevated error rate for a particular ACS affecting 3DS2 authentications beginning at 09:30 CET.

We are in contact with the ACS and will provide an update as soon as it becomes available.

This may result in transactions having status: "Error" with response: "RReq not received from DS"

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
月曜日, 3月 22 2021, 03:50 午後 (CET) Vipps - Elevated Error rate


Processing over Vipps is back to normal since 17:05 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We are still seeing an elevated error rate for transactions processed through Vipps starting March 22 at 14:05 CET.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

We will continue monitoring and provide an update once available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 14:05 CET.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

We will continue monitoring and provide an update once available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

月曜日, 3月 22 2021, 01:03 午後 (CET) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 13:07 CET. We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 12:45 CET.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

We will continue monitoring and provide an update once available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

日曜日, 3月 21 2021, 02:12 午前 (CET) iDEAL - Elevated Error Rate

iDeal processing for ING cardholders is back to normal since 06:00 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform starting at 01:50 CET resulting in a higher than usual error rate for iDeal transactions performed by ING cardholders. Other iDeal banks are not affected by this issue.

We will provide an update as soon as it becomes available. The status of each iDeal bank can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 3月 20 2021, 09:23 午後 (CET) Elo - Elevated Error Rate


Processing for payments over Elo has returned to normal as of 13:30 PDT

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 13:05 PDT

We have contacted Elo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
土曜日, 3月 20 2021, 01:31 午後 (CET) Interac - Elevated Error Rate

Processing for payments over Interac has returned to normal as of 14:12 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 13:00 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
金曜日, 3月 19 2021, 02:44 午前 (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 04:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 01:00 CET.

Swish has informed us that they are currently performing maintenance and it is scheduled to end today at 04:00 CET. We will update you as soon as we confirm that is completed.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 3月 18 2021, 12:25 午後 (CET) PayULatam - Elevated Error Rate


Processing over PayULatam is back to normal.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 09:52 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
木曜日, 3月 18 2021, 08:24 午前 (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 12:35 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 03:50 CET

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 3月 17 2021, 03:06 午後 (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 16:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 11:03 CET

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 3月 17 2021, 11:55 午前 (CET) GiroPayWGZ - Elevated Error Rate

Processing over GiroPayWGZ is back to normal since 12:19 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 11:07 CET.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
水曜日, 3月 17 2021, 08:52 午前 (CET) Degraded performance in Europe between 08:34 and 08:43 CET

Payment processing for merchants connecting to Adyen's European endpoints has fully returned back to normal as of 08:43 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in elevated response times for merchants connecting to Adyen's European endpoints starting at 08:34 CET.

As of 08:43 CET, response times have returned to normal levels following intervention from our engineering teams.

We continue to actively monitor the situation and will provide an update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
水曜日, 3月 17 2021, 03:05 午前 (CET) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 02:10 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 3月 16 2021, 01:33 午後 (CET) AdyenDiners - Elevated Error rate

Processing over AdyenDiners is back to normal since 16:05 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenDiners starting at 13:04 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 3月 16 2021, 11:53 午前 (CET) Visa Directory Server Errors

Elevated error rate for Visa Authentication services has been resolved as of 11:50 CET.

We will continue monitoring closely and provide a new update, if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We identified an issue outside of our platform.
Elevated error rate on Visa Authentication services (3DS1 and 3DS2) beginning at 11:05 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

No action required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
火曜日, 3月 16 2021, 06:34 午前 (CET) Network instability in Europe starting at 05:45 CET

Payment processing for merchants connecting to Adyen's European endpoints has fully returned back to normal as of 06:14 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in intermittent connectivity issues and degraded performance for merchants using APAC acquiring connecting to Adyen's European endpoints starting at 05:45 CET.

As of 06:14 CET, response times have returned to normal levels following intervention from our engineering teams.

We continue to actively monitor the situation and will provide an update in the next 15 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
月曜日, 3月 15 2021, 10:51 午前 (CET) iDEAL - Elevated Error Rate


iDeal processing for ABN AMRO and ING cardholders is back to normal since 11:05 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 10:33 CET resulting in a higher than usual error rate for iDeal transactions performed by ING & ABN AMRO cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

日曜日, 3月 14 2021, 05:36 午前 (CET) Interac - Elevated Error Rate


Processing for payments over Interac has returned to normal as of 12:25 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for Interac transactions starting at 04:20 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 3月 13 2021, 07:55 午後 (CET) PayPal - Elevated Error rate


Processing over PayPal is back to normal since 20:21 CEST.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 19:25 CEST resulting in a higher than usual error rate for PayPal transactions. Merchants can see an increase in '10001: Internal error' response codes from PayPal.

For more information visit the Paypal status page: https://www.paypal-status.com/

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

金曜日, 3月 12 2021, 04:36 午後 (CET) Recurring service - Degraded performance


Due to a technical issue which has now been resolved, Adyen’s Recurring service experienced degraded performance between 16:04 CET and 16:21 CET for tokenized payments and retrieving tokenized payment details.

The issue has been solved by our technical teams and processing has returned to normal as of 16:21 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

木曜日, 3月 11 2021, 03:44 午前 (CET) PayULatam - Elevated Error Rate


Acquirer / Payments Performance

PayULatam processing is back to normal since 04:00 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 02:45 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 3月 10 2021, 05:45 午後 (CET) GCash - Elevated Error Rate

GCash processing is back to normal since 20:00 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 17:00 CET resulting in a higher than usual error rate for GCash transactions.

GCash has confirmed they are performing maintenance. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
 

水曜日, 3月 10 2021, 04:49 午後 (CET) 3DS2 - Elevated error rate


We are no longer observing an elevated error rate for Visa 3DS2 Challenge transactions (previously resulting in an increase of "RReq not received from DS" errors).

The situation is back to normal.
Routing to 3DS2 is effective again from 15:50 CET.

We are still monitoring the situation.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We continue to observe an elevated error rate for Visa 3DS2 transactions. This may result in transactions ending in Error with response "RReq not received from DS".

We've started routing Visa 3DS2 transactions through the 3DS1 fallback as of 21:57 CET

And we will still keep monitoring and provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We continue to observe an elevated error rate for Visa 3DS2 transactions.

This may result in transactions ending in Error with response "RReq not received from DS".

We will provide a new update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS2 transactions starting at 16:18 CET.

We have reached out to Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 3月 10 2021, 03:49 午後 (CET) iDEAL - Elevated Error Rate


iDeal processing for ABN cardholders is back to normal since 16:28 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform starting at 14:50 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

火曜日, 3月 09 2021, 03:14 午後 (CET) Sofort via DirectEbanking - Elevated Error rate


Processing over SOFORT (DirectEbanking) is back to normal since 15:27 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 15:00 CET.

We are in contact with SOFORT and investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

月曜日, 3月 08 2021, 03:44 午後 (CET) GiroPayWGZ - Elevated Error Rate


Processing over GiroPayWGZ is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 15:10 CET.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 3月 06 2021, 02:52 午後 (CET) Recurrent payments - Configuration issues on new or modified aliases and shopper accounts

Creation or modification of aliases and recurrent payment details for shopper profiles has been restored since 15:45 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue starting at 14:52 CET affecting the configuration of new recurrent payments on shoppers’ accounts. As a result, creation or modification of aliases and recurrent payment details for shopper profiles are temporarily unavailable. Performing changes on already existing shopper accounts will not be affected by this issue.

Our engineering team has been engaged and is urgently working on resolving this issue. We will provide a new update in the next 30 minutes.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

土曜日, 3月 06 2021, 09:00 午前 (CET) 3DS1 - Elevated error rate

3DS1 - Elevated error rate

Processing of Visa 3DS1 transactions has returned to normal as of 10:15 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

3DS1 - Elevated error rate

We have identified an issue outside of our platform resulting in an elevated error rate for Visa 3DS1 transactions starting at 09:00 CET.

We are in contact with Visa and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

木曜日, 3月 04 2021, 03:28 午前 (CET) Banamex - Elevated error rate

Processing over Banamex is back to normal since 05:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banamex starting at 02:50 CET/09:50 GMT+8.

We have contacted Banamex and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 3月 03 2021, 06:53 午後 (CET) PayUZA - Elevated Error Rate

Processing over PayUZA is back to normal since 20:10 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 18:35 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 3月 03 2021, 06:25 午後 (CET) Trustly - Elevated Error Rate

Processing over Trustly has returned to normal as of 19:10 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) should you have any additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Trustly starting at 17:45 CET.

We have contacted Trustly and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 3月 03 2021, 01:36 午後 (CET) Adyen degraded performance

Payment processing has fully recovered as of 13:50 CET.

We will continue monitoring and provide a new update if required.


We are currently experiencing degraded performance for transactions processed through the Adyen platform.

Merchants may be experiencing and elevated error rate and elevated response times since 13:24 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

水曜日, 3月 03 2021, 01:21 午後 (CET) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia is back to normal since 13:30 CET. 

We will continue monitoring and provide a new update if required. 


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 13:03 CET.

We have contacted CreditEuropeBankRussia and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 3月 03 2021, 10:25 午前 (CET) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 10:47 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 10:07 CET.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 3月 03 2021, 08:11 午前 (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 20:00 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 04:15 CET/10:15 GMT+8.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

火曜日, 3月 02 2021, 08:37 午前 (CET) Maybank - Elevated Error rate


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 05:30 CET/11:30 GMT+8.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

火曜日, 3月 02 2021, 06:30 午前 (CET) KasikornBankMpgs - Elevated Error Rate

Processing over KasikornBankMpgs is back to normal since 07:30 CET. 

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KasikornBankMpgs starting at 05:30 CET/12:30 GMT+8.

We have contacted KasikornBank and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

火曜日, 3月 02 2021, 05:13 午前 (CET) Razer Merchant Services [formerly MolPay] - Elevated Error rate

Processing over Razer Merchant Services (RMS) is back to normal since 05:20 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (RMS) starting at 05:00 CET/12:00 GMT+8.

We have contacted RMS and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

月曜日, 3月 01 2021, 09:59 午後 (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 01:10 CET. 

We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 21:35 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

月曜日, 3月 01 2021, 05:36 午後 (CET) Degraded performance for APAC acquiring

Payment processing through Adyen acquiring in APAC region has fully recovered as of 17:37 CET.

We will continue monitoring and provide a new update if required.


We are currently experiencing degraded performance for transactions processed through Adyen acquiring in APAC region.

Merchants may be experiencing and elevated error rate and elevated response times for transactions processed through Adyen acquiring in Australia, Singapore, New Zealand and Hong Kong since 17:06 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

月曜日, 3月 01 2021, 05:14 午後 (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 18:55 CET. 

We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 16:44 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 2月 27 2021, 07:10 午後 (CET) UK 3DS1 authentication response (PaRes) equal to U

As of 16:00 CET the issue is now resolved on the issuers/ACS side.

The number of PaRes with a U value for UK issuers is back to normal.

No action is required. Please contact Adyen Support (support@adyen.com) in case you have additional questions

We continue to see authentication response: U in the PaRes for some UK issuers.

We have escalated this with the issuer's Access Control Server (ACS).

We will provide an update as soon as it becomes available. Please contact Adyen Support (support@adyen.com) in case you have any questions.


We identified an issue outside of our platform resulting in authentication response: U in the PaRes for some UK issuers.

This can have an impact if you are using the post-authorization liability shift fraud check.

Transactions with an authentication response equal to U might be declined because of this check (depending on the score attached to this check).


Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 2月 27 2021, 06:51 午後 (CET) 3DS2 - Elevated error rate (Visa RReq)

The elevated error rate for Visa 3DS2 (RReq) transactions has been resolved as of 28th March 18:50 CET.

We will continue monitoring closely and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We continue to see an elevated error rate for Visa 3DS2 (RReq) transactions starting at 18:01 CET.
RReq issue will be seen as rawAcquirerResponse: RReq not received from DS

We are in contact with Visa and will provide an update as soon as it becomes available. No action is required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

2月 2021

日曜日, 2月 28 2021, 05:53 午後 (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 19:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 17:21 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

日曜日, 2月 28 2021, 04:47 午後 (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 17:00 CET. 

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam since 16:12 CET.

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

日曜日, 2月 28 2021, 07:16 午前 (CET) KasikornBankMpgs - Elevated Error rate

Payment processing through Kasikorn Bank MPGS is back to normal since 16:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We are still seeing errors in transactions processed through Kasikorn Bank MPGS.

We will continue monitoring and update as we receive information from the Kasikorn Bank MPGS technical team.

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside our platform resulting in an elevated error rate for transactions processed via KasikornBankMpgs starting today at 05:15 CEST.

We have contacted the affected parties and if you have configured backup acquiring, we will automatically re-route traffic where possible.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 2月 27 2021, 12:56 午後 (CET) Maybank - Elevated Error Rate

Processing over Maybank is back to normal since 13:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for payments processed via Maybank starting at 12:40 CET.

We have contacted Maybank and we will provide an update shortly.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 2月 26 2021, 05:07 午後 (CET) WireCard - Elevated Error Rate

Payment processing through WireCard is back to normal since 23:50 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through WireCard starting at 09:30 CET.

We have reached out to WireCard regarding the issue and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

金曜日, 2月 26 2021, 11:00 午前 (CET) BancoSabadell - Elevated Error Rate

Payment processing through BancoSabadell is back to normal since 13:10 CET.

We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BancoSabadell starting at 10:40 CET.

We have reached out to BancoSabadell regarding the issue and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

金曜日, 2月 26 2021, 09:29 午前 (CET) Oney - Elevated Error rate

Payment processing through Oney is back to normal since 09:10 CET.

We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Oney starting at 01:00 CET 26/02/2021.

Oney is aware of the issue and we will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 2月 26 2021, 07:10 午前 (CET) KasikornBankMpgs - Elevated Error rate

Payment processing through Kasikorn Bank MPGS is back to normal since 23:50 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed via Kasikorn Bank MPGS with HDFC BANK LIMITED issuer bank starting at 15:30 CET 25/02/2021.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 2月 26 2021, 04:27 午前 (CET) BancoSabadellRedsys - Elevated Error Rate

Payment processing through BancoSabadellRedsys is back to normal since 05:20 CET. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BancoSabadellRedsys starting at 04:05 CEST.

We have reached out to BancoSabadellRedsys regarding the issue and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

金曜日, 2月 26 2021, 12:19 午前 (CET) LaCaixa - Elevated Error Rate

Payment processing through LaCaixa is back to normal since 01:35 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through LaCaixa starting at 23:30 CEST.

We have reached out to LaCaixa regarding the issue and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions

木曜日, 2月 25 2021, 09:09 午後 (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 21:45 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 2月 25 2021, 11:23 午前 (CET) Maybank - Elevated Error Rate

Processing over Maybank is back to normal since 15:00 CET. We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for payments processed via Maybank starting at 04:00 CET.

We have contacted Maybank and we will provide an update shortly.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 2月 25 2021, 10:59 午前 (CET) Ratepay - Elevated Error rate

Processing over Ratepay is back to normal since 11:05 CET. 

We will continue monitoring and provide a new update if required.


We have identified an issue outside our platform resulting in an elevated error rate for Ratepay transactions starting at 10:50 CET.

We are in contact with Ratepay and investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

木曜日, 2月 25 2021, 09:57 午前 (CET) Recurring service - Degraded performance


Due to a technical issue which has now been resolved, Adyen’s Recurring service experienced intermittent degraded performance between 08:26 and 08:37 CET for tokenized payments.

Merchants will have experienced either “server could not process request” or HTTP 500 “Unknown” errors for a subset of transactions during the above timeframe.

The issue has been solved by our technical teams and processing has returned to normal as of 08:37 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

水曜日, 2月 24 2021, 09:17 午後 (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 01:30 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We continue to see an elevated error rate for transactions processed through PayU Latam.

We will provide another update as soon as it becomes available. 

Please contact Adyen Support (support@adyen.com) in case you have any questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam

We are in contact with PayULatam and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 2月 24 2021, 09:17 午前 (CET) Sofort via DirectEbanking - Elevated Error rate

Processing over SOFORT (DirectEbanking) is back to normal since 09:30 CET. 

We will continue monitoring and provide a new update if required.


We have identified an issue outside our platform resulting in an elevated error rate for SOFORT (DirectEbanking) transactions starting at 09:10 CET.

We are in contact with SOFORT and investigating the issue.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

火曜日, 2月 23 2021, 08:46 午後 (CET) Swish - Elevated Error Rate

Processing over Swish is back to normal. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for Swish transactions starting at 20:00 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

火曜日, 2月 23 2021, 06:34 午後 (CET) Gcash Scheduled Maintenance

Processing over Gcash is back to normal.

We will continue monitoring and provide a new update if required.


Gcash has informed us that they are currently performing maintenance to their systems from 17:00 CET to 19:00 CET

As a result, Gcash processing will be intermittently disrupted during the maintenance window.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

火曜日, 2月 23 2021, 12:16 午後 (CET) Cloud Terminal API - Degraded performance

The intermittent issue affecting processing for Cloud Terminal API has been resolved.

Our technical team will continue to monitor the situation. We will provide a new update if necessary.

Please contact Adyen Support (possupport@adyen.com) in case you have additional questions.

We have identified an intermittent issue affecting processing over the Cloud Terminal API for a subset of terminals using Adyen version 1.59.

Our engineering team has been engaged and is actively working to resolve the situation having identified the cause.

We will provide a new update as soon as available.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

月曜日, 2月 22 2021, 12:20 午後 (CET) Cartes Bancaires - Elevated Error rate

Processing over Cartes Bancaires is back to normal since 12:17 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified a technical issue resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 11:38 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

土曜日, 2月 20 2021, 07:54 午前 (CET) Doku - Elevated Error rate

Processing over Doku is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 07:30 CET.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

金曜日, 2月 19 2021, 04:59 午後 (CET) ELO - Elevated Error rate

Processing over ELO is back to normal since 17:21 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ELO starting at 16:25 CET.

We are in contact with ELO and will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

水曜日, 2月 17 2021, 02:50 午前 (CET) CreditEuropeBankRussia - Elevated Error rate

Processing over CreditEuropeBankRussia has returned to normal since 03:30 CET. 

We will continue monitoring and provide a new update if required. 

Please contact Adyen Support (support@adyen.com) in case you have additional questions
 


We have identified an issue resulting in an elevated error rate for transactions processed through CreditEuropeBankRussia starting at 02:00 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

火曜日, 2月 16 2021, 10:09 午前 (CET) Customer Area - Intermittent degraded performance

The performance of Adyen's Customer Area (ca-live.adyen.com) is back to normal since 11:04 CET.

Note that payment processing was not affected by this issue.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions


We have identified an issue resulting in intermittent degraded performance for Adyen’s Customer Area (ca-live.adyen.com) starting at 09:00 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

火曜日, 2月 16 2021, 04:14 午前 (CET) AdyenCUPExpressPay - Elevated Error Rate

Processing over AdyenCUPExpressPay has returned to normal since 10: 57 CET. 

We will continue monitoring and provide a new update if required. 


We have identified an issue resulting in an elevated error rate for transactions processed through AdyenCUPExpressPay starting at 09:03 CET.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

火曜日, 2月 16 2021, 03:54 午前 (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 03:56 CET. We will continue monitoring and provide a new update if required. Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 03:47 CET.
We are in contact with PayULatam and will provide an update as soon as it becomes available, also the latest updates can be found on http://status.payulatam.com/.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

月曜日, 2月 15 2021, 04:45 午後 (CET) iDEAL - Elevated Error Rate


We have identified an issue outside of our platform starting at 16:25 CET resulting in a higher than usual error rate for iDeal transactions performed by ABN cardholders.

We will provide an update as soon as it becomes available. The status of iDEAL can also be tracked here: https://availability.ideal.nl/

Please contact Adyen Support (support@adyen.com) in case you have any questions.

月曜日, 2月 15 2021, 01:16 午後 (CET) Revolut - Elevated Error rate

We have identified a temporary issue outside of our platform resulting in an elevated error rate for transactions processed through Revolut starting at 11:40 CET. 

The processing for Revolut cardholders is back to normal since 12:20 CET. We will continue to monitor and provide a new update if required. The status of Revolut can also be tracked here: https://www.revolut.com/system-status

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

月曜日, 2月 15 2021, 08:57 午前 (CET) AdyenDiners - Elevated Error rate

Processing over Diners Club has returned to normal. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

The issue we identified outside of our platform resulting in an elevated error rate and increased latency for transactions processed through AdyenDiners starting yesterday is still ongoing. 

Discover confirmed the issue is on their side and are working on a solution.  

We will continue to monitor and provide a new update if required.

The issue we identified outside of our platform resulting in an elevated error rate and increased latency for transactions processed through AdyenDiners starting Monday is still ongoing. 

Discover confirmed the issue is on their side and are working on a solution.  

We will continue to monitor and provide a new update if required.

The issue we identified outside of our platform resulting in an elevated error rate and increased latency for transactions processed through AdyenDiners starting yesterday is still ongoing.

Discover confirmed the issue is on their side and are working on a solution.

We will continue to monitor and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenDiners starting at 08:00 CET.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

日曜日, 2月 14 2021, 12:52 午後 (CET) ABN - Elevated Error Rate

iDeal processing for ABN cardholders is back to normal since 13:20 CET. 

We will continue to monitor and provide a new update if required.