Status history 

febbraio 2023

giovedì, febbraio 02 2023, 02:18 PM (CET) Settlement Detail Report Data Quality and Incorrect Payout Sums Issue

Please find a correction to the system message that was sent earlier titled “Settlement Detail Report Data Quality and Incorrect Payout Sums Issue”:

Due to an ongoing issue, a subset of Transaction Fees have not yet been deducted from reported settlements since January 25th, 2023.

Settlement Detail Reports and corresponding payouts to merchants since January 25th, 2023 are correct.

Adyen is working to resolve this issue. Upon resolution, Transaction Fees that have not yet been deducted since January 25th will be included and deducted from future batches and will be listed in the Settlement Detail Reports corresponding to those future batches.

We will provide an update as soon as it becomes available.

If you have further questions, please contact Adyen support.

Due to an ongoing issue, a subset of Settlement Detail Reports generated as of January 25th, 2023 have been generated with incomplete data with missing fee deductions.

As a result of this issue, the corresponding payouts to merchants since January 25th, 2023 had incorrectly larger sums.

Our engineering team is engaged in resolving the issue affecting the Settlement Detail Reports.

We will provide an update as soon as it becomes available.

If you have further questions, please contact Adyen support.
giovedì, febbraio 02 2023, 09:10 AM (CET) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 09:40 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 08:54 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, febbraio 01 2023, 04:22 PM (CET) iDEAL - Elevated Error rate

Processing over iDeal is back to normal since 22:00 CET.

We will continue monitoring and provide a new update if required.

iDeal availability can also be tracked at their site:
https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for the following bank:

- ING

This issue began at 10:00 CET.

The iDeal availability site confirms this bank is impacted. This can be found at: https://availability.ideal.nl/

Please follow new updates through our status page (www.adyen.com/status).
mercoledì, febbraio 01 2023, 10:09 AM (CET) BillDesk India - Elevated Error rate

Processing over BillDesk India is back to normal since 10.10 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk India starting at 09.25 CET.

We'll continue monitoring, and provide an update through our Status Page (www.adyen.com/status)
once it becomes available.
mercoledì, febbraio 01 2023, 09:58 AM (CET) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 10.10 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 09.25 CET.

We'll continue monitoring, and provide an update through our Status Page (www.adyen.com/status)
once it becomes available.
mercoledì, febbraio 01 2023, 07:44 AM (CET) Report Generation Delay on Wednesday 1st Feb 2023

The technical issue affecting report generation has been resolved and report processing times have returned to normal. The remaining report request queue will process in the coming hours.

Merchants listening to notifications will be able to download reports once they receive the REPORT_AVAILABLE notification.

Please visit support.adyen.com in case of any questions.

We have identified an issue affecting report generation on Wednesday 1st Feb 2023

Our engineering team has been engaged and is urgently working on resolving this issue.

Merchants listening to notifications will be able to download reports once they receive the REPORT_AVAILABLE notification.

Please follow updates through our Status page (www.adyen.com/status).
martedì, gennaio 31 2023, 05:48 PM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 00:15 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 15:09 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

gennaio 2023

martedì, gennaio 31 2023, 03:44 PM (CET) Swish - Degraded performance in payment processing

Degraded performance for Swish payments has returned to normal as of 18:20 CET.

Our engineering team will continue monitoring and we will provide further updates if required.

Please follow new updates through our Status page (www.adyen.com/status).

We have identified an issue with Swish payment processing starting at 09:52 CET.

This may cause authorization requests to be pending.

Our engineering team is engaged in resolution.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, gennaio 31 2023, 03:37 PM (CET) JCB - Elevated Refusal rate

Processing over JCB is back to normal since 15:57 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through JCB starting at 14:50 CET.

We have contacted JCB and their engineers are working on resolving the issue.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, gennaio 30 2023, 03:18 AM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 03:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 02:00 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, gennaio 29 2023, 03:18 PM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 15:26 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for the following banks:

- Knab

This issue began at 14:50 CEST.

The iDeal availability site confirms these banks are impacted. This can be found at: https://availability.ideal.nl/

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, gennaio 29 2023, 08:23 AM (CET) Payment processing issue in India

Payment processing has fully recovered from 08:40 CET.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently experiencing severely degraded performance for merchants connecting to our India endpoints since 05:00 CET.

Our technical teams are actively working on urgently resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, gennaio 29 2023, 12:54 AM (CET) ONEY - Elevated Error rate

Processing over ONEY is back to normal since 02:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ONEY starting at 00:00 CET.

We have contacted 00:00 and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, gennaio 28 2023, 03:11 AM (CET) AdyenElo - Elevated Error rate

Processing over AdyenElo is back to normal since 12:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 03:00 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, gennaio 26 2023, 08:41 PM (CET) AdyenIdeal - Elevated Error rate

Processing over AdyenIdeal is back to normal since 21:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenIdeal starting at 08:00 CET.

We have contacted AdyenIdeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, gennaio 26 2023, 06:56 PM (CET) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 19:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 18:00 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, gennaio 25 2023, 08:51 AM (CET) Econtext - Elevated Error rate

Processing over Econtext is back to normal since 10:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Econtext starting at 8:40 CEST.

We have contacted Econtext and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, gennaio 24 2023, 09:28 PM (CET) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 23:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 21:12 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, gennaio 24 2023, 02:38 AM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 2:30 CEST.

We are in contact with iDeal and will provide an update as soon as it becomes available.

This is acknowledged by iDeal at their site:
https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, gennaio 21 2023, 01:26 AM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 03:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 20:00 CET.

We will contact iDeal and we will provide an update as soon as it becomes available.

This is acknowledged by iDeal at their site:
https://availability.ideal.nl/

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, gennaio 20 2023, 05:32 PM (CET) Mastercard in Brazil - Elevated Error rate

Processing over Mastercard in Brazil (via AdyenMasterCard_SMS_BR_16205) is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard in Brazil (via AdyenMasterCard_SMS_BR_16205) starting at 08:40 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, gennaio 19 2023, 04:34 PM (CET) Idempotency - errors starting at 15:57 CET in US region

Degraded performance for our idempotency service in the US region has returned to normal as of 16:16 CET.

Our engineering team will continue monitoring and we will provide further updates if required.

Please follow new updates through our Status page (www.adyen.com/status).


We can confirm that performance for our idempotency service in the US region has started recovering as of 16:16 CET.

Our engineering team is urgently working to resolve this issue.

We will provide a new update within the next 30 minutes.

Please follow new updates through our Status page (www.adyen.com/status).


We are currently experiencing degraded performance for our idempotency service in the US region since 15:57 CET. As a result, merchants using this service may be seeing an elevated error rate for idempotent calls.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 30 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

martedì, gennaio 17 2023, 03:38 PM (CET) Mastercard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 16:05 CET/CEST.

Mastercard confirmed an issue on their end. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 14:50 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, gennaio 17 2023, 08:15 AM (CET) Dotpay - Offer conversion issues

Processing over Dotpay is back to normal since 08:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay starting at 07:50 CET.

This may cause offers to remain open until cancelled.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, gennaio 16 2023, 12:21 PM (CET) PixIndirect - Offer conversion issues

Processing over PixIndirect is back to normal since 12:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with PixIndirect starting at 10:30 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with PixIndirect and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, gennaio 15 2023, 08:54 PM (CET) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 22:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 20:30 CET, impacting mainly SNS Bank, ASN Bank, and RegioBank.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, gennaio 15 2023, 10:46 AM (CET) Elo - Elevated Error rate

Processing over Elo is back to normal since 11:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 10:10 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, gennaio 15 2023, 03:53 AM (CET) VISA network tokens - Elevated response times

Response times for authorisation requests processed through VISA network tokens has returned back to normal since 05:40 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform impacting authorisation requests processed through VISA network tokens. Merchants using this service may be experiencing elevated response times since 01:50 CET.

We have reached out to VISA to further investigate this issue. We will provide an update as soon as it becomes available.

Please note that payment processing is not impacted by this issue, as failed network tokens authorisation requests are automatically re-submitted using card details.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, gennaio 14 2023, 05:30 PM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 19:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 17.16 CET.

Please follow any updates through iDeal's status page. (https://beschikbaarheid.ideal.nl/)
venerdì, gennaio 13 2023, 09:02 PM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 22:24 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 20:40 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, gennaio 13 2023, 02:13 AM (CET) Dotpay - Offer conversion issues

Processing over Dotpay is back to normal since 05:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay starting at 00:30 CET.

This may cause offers to remain open until cancelled.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, gennaio 12 2023, 08:46 PM (CET) MasterCard Network Tokens - Elevated Error rate

Network Token Provisioning services are back to normal since 23:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside our platform that is currently impacting Network Token Provisioning services. Merchants using this service may be experiencing elevated error rates since 19:40 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.
giovedì, gennaio 12 2023, 06:19 PM (CET) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 20:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 17:48 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, gennaio 12 2023, 10:13 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 10:40 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 10:05 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, gennaio 12 2023, 02:07 AM (CET) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 02:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 00:30 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, gennaio 11 2023, 10:41 PM (CET) MasterCard Network Tokens - Elevated Error rate

Network Token Provisioning services are back to normal since 07:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside our platform that is currently impacting Network Token Provisioning services. Merchants using this service may be experiencing elevated error rates since 21:20 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.
mercoledì, gennaio 11 2023, 02:20 PM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 16:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MoMo has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 14:06 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, gennaio 11 2023, 10:00 AM (CET) SantanderBrazil - Elevated Error rate

Processing over SantanderBrazil is back to normal since 09:58 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil starting at 09:42 CET.

We have contacted Santander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, gennaio 10 2023, 08:41 PM (CET) AdyenIdeal - Elevated Error rate

Processing over AdyenIdeal is back to normal since 22:00 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenIdeal starting at 20:00 CET.

We have contacted Ideal and we will provide an update as soon as it becomes available.
martedì, gennaio 10 2023, 05:29 PM (CET) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 18:20 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 17:10 CET.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, gennaio 10 2023, 03:45 PM (CET) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 14:40 CET.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, gennaio 10 2023, 11:44 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 12:03 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 11:29 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, gennaio 10 2023, 02:09 AM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 04:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal, affecting RegioBank, SNS Bank and ASN Bank starting at 00:55 CET.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, gennaio 09 2023, 10:40 PM (CET) AdyenMasterCard_US_WF_14021 - Elevated Error rate

Processing over AdyenMasterCard_US_WF_14021 is back to normal since 22:45 CET.

We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenMasterCard_US_WF_14021 starting at 22:00 CET/CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.
lunedì, gennaio 09 2023, 09:48 PM (CET) MasterCard network tokens - Elevated Error rate

Network Token Provisioning services are back to normal since 09:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside our platform that is currently impacting Network Token Provisioning services. Our teams have appropriately escalated to Mastercard to request feedback and a root cause analysis.

Merchants using this service may be experiencing elevated error rates since 18:00 CET. We will provide an update as soon as it becomes available.
lunedì, gennaio 09 2023, 07:50 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 21:30 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 18:45 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.
sabato, gennaio 07 2023, 05:39 PM (CET) Oney - Elevated Error rate

Processing over Oney is back to normal since 17:35 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 15:40 CET.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, gennaio 05 2023, 05:55 PM (CET) PixIndirect - Elevated Error rate

Processing over PixIndirect is back to normal since 20:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PixIndirect starting at 17:10 CET.

We have contacted PixIndirect and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, gennaio 05 2023, 05:31 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 21:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 17:09 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, gennaio 05 2023, 03:21 PM (CET) Test environment - Degraded performance

The issue affecting Adyen’s Test environment has been resolved as of 15:16 CET.

Note that this issue did not impact the Live environment and payment processing.

Please follow new updates through our Status Page (www.adyen.com/status).

The Adyen Test environment is experiencing a degradation in performance as of 14:49 CET. Adyen engineers are working to resolve the issue.

Users may experience higher response times on the Test environment as a result, as well as increased Errors.

Note that this issue does not impact the Live environment and payment processing.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, gennaio 04 2023, 09:23 PM (CET) WeChatPay - Elevated Error rate

Processing over WeChatPay is back to normal since 21:54 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through WeChatPay starting at 20:48 CET.

We have contacted WeChatPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, gennaio 03 2023, 01:27 AM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 01:56 CET.

We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 00:58 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, gennaio 01 2022, 05:23 AM (CET) Elo Brazil - Elevated Error rate

Processing over Elo Brazil is back to normal since 06:15 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo Brazil starting at 04:20 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, gennaio 01 2022, 05:10 AM (CET) Elo Brazil (Debit) - Elevated Error rate

Processing over Elo Brazil (Debit) is back to normal since 06:15 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo Brazil (Debit) starting at 04:20 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, gennaio 01 2022, 04:04 AM (CET) ElavonViaConex - Elevated Error rate

Processing over ElavonViaConex is back to normal since 05:05 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ElavonViaConex starting at 02:00 CET.

We have contacted ElavonViaConex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

dicembre 2022

giovedì, dicembre 29 2022, 02:10 PM (CET) Elo - Elevated Error rate

Processing over Elo is back to normal since 14:12 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 14:00 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, dicembre 26 2022, 12:52 PM (CET) Visa/Mastercard 3D Secure - Elevated error rate

3D Secure processing over Visa/Mastercard has returned back to normal since 12:50 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Visa/Mastercard 3D Secure authentications beginning at 12:20 CET.

We have contacted Visa and Mastercard and we will provide an update soon.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://help.adyen.com/knowledge/3d-secure/3ds-response-codes).

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, dicembre 20 2022, 11:35 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 11:33 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 11:24 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, dicembre 19 2022, 07:49 PM (CET) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 18:30 CET.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, dicembre 18 2022, 11:48 AM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 12:55 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 11:25 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, dicembre 18 2022, 10:31 AM (CET) EPS - Elevated Error rate

Processing over EPS is back to normal since 10:36 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through EPS starting at 09:20 CET.

We have contacted EPS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, dicembre 15 2022, 09:07 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 21:35 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 20:35 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.
mercoledì, dicembre 14 2022, 02:31 PM (CET) RatePay - Elevated Error rate

Processing over RatePay is back to normal since 18:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through RatePay starting at 13:20 CET.

We have contacted RatePay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, dicembre 14 2022, 09:20 AM (CET) Adyen - Test environment maintenance (Wednesday December 14th, 2022)

The internal maintenance in TEST environment was successfully completed at 09:45 CET on December 14th.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Adyen is performing an internal maintenance in TEST environment as of 09:20 CET on December 14th.

During this period the TEST environment will run at reduced capacity.

Merchants may experience partial degraded performance of Customer Area on TEST including:

- (partial) unavailability of Customer Area
- (partial) unavailability of Payment list and Case management pages
- Search not returning results
- modifications (such as refunds, captures and third-party payouts) being processed with a delay

Payment processing will be unaffected by this maintenance.

We will continue monitoring and will provide an update once the maintenance is over.

Please follow new updates through our Status Page (www.adyen.com/status).

mercoledì, dicembre 14 2022, 06:24 AM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 06:25 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 06:05 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, dicembre 13 2022, 12:58 PM (CET) PixIndirect - Elevated Error rate

Processing over PixIndirect is back to normal since 15:10 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in an elevated error rate for refunds processed through PixIndirect starting at 04:00 CET.

As a result merchants may see an increase in REFUND_FAILED webhooks.

We have identified the root cause of the issue and we are currently working on a fix.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, dicembre 12 2022, 04:06 PM (CET) System Messages degraded performance in Customer Area

We can confirm that degraded performance of System Messages' interface in the Customer Area has been resolved as of 20:01 CET and all active and inactive messages are visible.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue as of 15:25 CET with System Messages page within the Customer Area.

Currently, you can not access a list of all active or inactive messages, only the latest message is visible.

Our engineering team has been engaged and is urgently working to resolve the issue.

Regardless of degraded performance, email notifications for system messsages are not affected and will be sent if subscribed to.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, dicembre 12 2022, 03:25 PM (CET) 3DS2 Redirect Authentication - Partially Degraded Performance

The issue affecting 3DS2 Redirect Authentication processing has been resolved and traffic has returned to normal since 19:38 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Our engineering team has identified the root cause of the issue and is currently working on a fix.

It has been also determined that the issue has only affected a subset of 3DS2 Redirect Authentication transactions in iOS environment.

We will provide you with an update once it is available.

Please follow new updates through our Status Page (www.adyen.com/status).

Our engineering team continues to look into the issue affecting 3DS2 redirect authentication processing.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue affecting a subset of 3DS2 Redirect Authentication transactions starting at 13:30 CET. As a result, a subset of transactions using the 3DS2 redirect authentication shopper flow are failing to authenticate.

Our engineering team has been engaged and is urgently working to resolve the issue.

We will continue monitoring and get back with an update in 30 minutes.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, dicembre 12 2022, 01:54 AM (CET) iDeal Knab - Elevated Error rate

Processing over ACQUIRER is back to normal since 04:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal, affecting Knab starting at 00:35 CET.

We have contacted iDeal and we will provide an update as soon as it becomes available.
domenica, dicembre 11 2022, 12:48 PM (CET) Nets - Elevated Error rate

Processing over Nets is back to normal since 14:10 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in an elevated error rate for transactions processed through Nets starting at 09:30 CET.

We have contacted Nets and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, dicembre 10 2022, 03:49 PM (CET) Prosodie - Elevated Error rate

Processing over Prosodie is back to normal since 16.06 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Prosodie starting at 15:06 CET.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, dicembre 10 2022, 08:35 AM (CET) FPX Online Banking in Malaysia - Elevated Error rate

Processing over FPX Online Banking is back to normal since 11:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for FPX Online Banking transactions in Malaysia for Public Bank starting at 06:21 CET due to a bank connection issue.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, dicembre 10 2022, 04:05 AM (CET) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 15:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 03:40 CET.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, dicembre 09 2022, 12:04 PM (CET) CIMBMpgs - Elevated Error rate

Processing over CIMBMpgs is back to normal since 12:35 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CIMBMpgs starting at 11:45 CET.

We have contacted CIMBMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, dicembre 09 2022, 10:11 AM (CET) Balance Platform Customer Area - Payment list and search performance issue

The technical issue affecting the payment list page and search functionality in the Balance Platform Customer Area has been resolved.

Our engineering team is actively monitoring while performance is returning to normal levels in the coming hours.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue resulting in the transaction list page being empty and search functionality in the Balance Platform Customer Area not returning results for some search queries.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, dicembre 08 2022, 11:49 AM (CET) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 12:05 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 11:24 CET.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, dicembre 08 2022, 07:24 AM (CET) iDeal ING - Elevated Error rate

Processing over iDeal is back to normal since 09:16 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal, affecting ING starting at 06:00 CET.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, dicembre 06 2022, 02:47 PM (CET) iDeal - Elevated Error rate

Processing over iDEAL is back to normal since 14:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 14:30 CET.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, dicembre 06 2022, 01:53 AM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 04:05 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 01:00 CET, impacting mainly SNS Bank, ASN Bank, and Region Bank.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, dicembre 05 2022, 03:02 PM (CET) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 15:55 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 14:38 CET.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, dicembre 04 2022, 07:43 AM (CET) Prosa - Elevated Error rate

Processing over Prosa is back to normal since 09:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Prosa starting at 07:00 CET.

We have contacted Prosa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, dicembre 03 2022, 07:40 PM (CET) Westpac - Elevated Error rate

Processing over Westpac is back to normal since 21:00 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Westpac starting at 19:15 CET.

We have contacted Westpac and we will provide an update as soon as it becomes available.
martedì, novembre 29 2022, 04:11 PM (CET) Econtext - Offer conversion issues

Processing over Econtext is back to normal since 01:50 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Econtext starting at 09:00 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Econtext and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

novembre 2022

mercoledì, novembre 30 2022, 08:14 PM (CET) PayUAPAC - Elevated Error rate

Processing over PayUAPAC is back to normal since 20:30 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUAPAC starting at 19:35 CET.

We have contacted PayUAPAC and we will provide an update as soon as it becomes available.
mercoledì, novembre 30 2022, 12:05 PM (CET) Mastercard Payment Gateway Services – Increased error rate

Processing over Mastercard Payment Gateway Services is back to normal since 13:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for transactions processed through Mastercard Payment Gateway Services (MPGS) starting at 09:25 CET.

This mainly affects payments routed through Access Bank and Flutterwave.

We are contact with Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 30 2022, 10:52 AM (CET) FlutterwaveMpgs - Elevated Error rate

Processing over FlutterwaveMpgs is back to normal since 13:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through FlutterwaveMpgs starting at 09:25 CET.

We have contacted FlutterwaveMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 30 2022, 10:45 AM (CET) Mastercard 3D Secure - Elevated error rate

Processing over Mastercard 3D Secure is back to normal since 13:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 09:24 CET.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 30 2022, 10:10 AM (CET) Cartes Bancaires - Elevated Error rate

Processing over Cartes Bancaires is back to normal since 09:24 CET. The issue was instead related to 3DS issues on Mastercard. We will continue monitoring and provide a new update.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 09:24 CET.

We have contacted Cartes Bancaires and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 30 2022, 09:47 AM (CET) AccessBank - Elevated Error rate

Processing over AccessBank is back to normal since 13:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AccessBank starting at 09:22 CET.

We have contacted AccessBank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 30 2022, 01:19 AM (CET) ElavonViaConex - Elevated Error rate

Processing over ElavonViaConex is back to normal since 01:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ElavonViaConex starting at 01:00 CET.

We'll continue monitoring and provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, novembre 29 2022, 01:17 AM (CET) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 02:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 01:00 CET.

iDeal has confirmed degraded performance on their Status Page: (https://beschikbaarheid.ideal.nl/)

We'll continue monitoring and provide an update as soon as it becomes available.
venerdì, novembre 25 2022, 06:06 PM (CET) GoPay - Elevated Error rate

Processing over GoPay is back to normal since 18:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoPay starting at 17:47 CET.

We have contacted GoPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 25 2022, 12:41 PM (CET) Delayed Response Time for Support Requests

The reported issue with our ticket/contact system has been resolved since 14:30 CET.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Adyen engineers have deployed a preliminary fix for the intermittent issue with our ticket/contact system. We have observed an improvement in performance of the affected system.

We will continue to monitor and provide a subsequent update upon full resolution of the issue via our Status Page (www.adyen.com/status).

We have identified an intermittent issue with our ticket/contact system which may prevent merchants from being able to contact us through support@adyen.com and other email channels.

This issue does not affect the Customer Area support ticket creation page. Please log in to the Customer Area and use the below link in case you need to contact Adyen Support:
https://ca-live.adyen.com/ca/ca/contactUs/support.shtml

Merchants might experience delayed responses to their support requests as a result.

We will provide an update in 30 minutes via our Status Page (www.adyen.com/status).
giovedì, novembre 24 2022, 07:15 PM (CET) Visualization delays in the Customer Area

The issue affecting the generation of visualizations within the Customer Area has now been resolved as of 19:35 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue within our Customer Area resulting in a delay in the generation of Shopper DNA visualisations, transaction list page being empty and search functionality not returning results for some search queries starting 16:40 CET.

Our development team is working to resolve this issue.

Please note that risk score calculations, risk checks performed during payment processing and payment processing is not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
martedì, novembre 22 2022, 06:52 PM (CET) Discover - Elevated Error rate

Processing over Discover US is back to normal since 20:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 18:35 CET.

We will contact Discover and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, novembre 22 2022, 06:51 PM (CET) Discover - Elevated Error rate

Processing over Discover US is back to normal since 20:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 18:35 CET.

We will contact Discover and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, novembre 22 2022, 12:17 PM (CET) Adyen for Platforms - Degraded performance on Hosted onboarding and API

The reported Adyen for Platform issue has been resolved since 13:45 CET.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue starting at 10:35 CET affecting the performance of creation and modification of sub-merchants through Hosted onboarding and API.

These requests should not be retried but they will be processed with a delay. No further action is requested from your end.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, novembre 20 2022, 09:29 AM (CET) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 09:31 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 08:15 CET.

We have contacted AdyenInterac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, novembre 20 2022, 01:27 AM (CET) AdyenIdeal - Elevated Error rate

Processing over AdyenIdeal is back to normal since 01:27 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenIdeal starting at 01:12 CEST.

We have contacted Ideal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, novembre 19 2022, 02:18 AM (CET) Amex - Elevated Error rate

Processing over Amex is back to normal since 02:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 01:00 CET.

We will contact Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, novembre 19 2022, 02:18 AM (CET) Amex - Elevated Error rate

Processing over Amex is back to normal since 02:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 01:00 CET.

We will contact Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, novembre 19 2022, 01:33 AM (CET) Amex - Elevated Error Rate and Latency

Processing over Amex is back to normal since 02:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 01:00 CET.

We will contact Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, novembre 19 2022, 01:33 AM (CET) Amex - Elevated Error Rate and Latency

Processing over Amex is back to normal since 02:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 01:00 CET.

We will contact Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 18 2022, 08:55 AM (CET) EuroConex - Elevated Error rate

Processing over EuroConex is back to normal since 09:42 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through EuroConex starting at 08:00 CET.

We have contacted EuroConex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 18 2022, 01:07 AM (CET) GCash - Offer conversion issues

Processing over GCash is back to normal since 06:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with GCash via AntFinancialOSP starting at 23:45 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with AntFinancialOSP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, novembre 17 2022, 02:20 AM (CET) eContext Convenience Stores - Offer conversion issues

Processing over eContext is back to normal since 03:15 CET (Nov 17). We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with eContext Convenience Stores starting at 19:00 CET (Nov 16).

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with eContext Convenience Stores and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 16 2022, 04:51 PM (CET) Payzone - Elevated Refusal rate

Processing over Payzone is back to normal since 21:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Payzone starting at 16:10 CET.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 16 2022, 01:26 PM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 13:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 13:09 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 16 2022, 09:31 AM (CET) AfterPay - Elevated Error rate

Processing over AfterPay is back to normal since 12.20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AfterPay starting at 01:00 CET.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, novembre 15 2022, 04:22 PM (CET) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 17:05 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 16:10 CET.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status)
martedì, novembre 15 2022, 12:35 AM (CET) Girocard - Elevated Error rate

Processing over ACQUIRER is back to normal since 08:05 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Girocard starting at 23:00 CET.

We have contacted Girocard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, novembre 14 2022, 04:08 PM (CET) Delay in the processing of modifications

The reported delay in processing of modifications has been resolved since 16:40 CET.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 15:30 CET.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, novembre 14 2022, 09:42 AM (CET) Amex - Elevated Error rate

Processing over Amex is back to normal since 11:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 08:40 CET.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, novembre 13 2022, 11:11 AM (CET) CIMBMpgs - Elevated Error rate

Processing over CIMBMpgs is back to normal since 13:04 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CIMBMpgs starting at 11:00 CET.

We have contacted CIMBMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, novembre 13 2022, 07:30 AM (CET) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 07:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 07:00 CET.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, novembre 12 2022, 11:13 AM (CET) CIMBMpgs - Elevated Error rate

Processing over CIMBMpgs is back to normal since 13:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CIMBMpgs starting at 10:58 CET.

We have contacted CIMBMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 11 2022, 05:13 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 17:15 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 16:48 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 11 2022, 10:58 AM (CET) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 11:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 09:30 CET.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 11 2022, 07:53 AM (CET) Oney - Elevated Error rate

Processing over Oney is back to normal since 09:23 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 02:30 CET.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, novembre 10 2022, 10:26 AM (CET) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 10:38 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 9:53 CET.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, novembre 10 2022, 02:18 AM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 22:00 CET on 9th Nov 2022.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 09 2022, 12:09 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 12:06 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 11:45 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 09 2022, 02:18 AM (CET) Reporting - Degraded Performance

The technical issue affecting report generation has been resolved and report processing times have returned to normal. The remaining report request queue will process in the coming hours.

Merchants listening to notifications will be able to download reports once they receive the REPORT_AVAILABLE notification.

Please visit support.adyen.com in case of any questions.

We have identified an issue affecting report generation on November 9th, 2022.

Our engineering team is actively monitoring the situation and is continuing to work on expediting the generation of the affected reports.

Manually generated reports as well as the the following scheduled reports are affected by this generation delay:
- Payment accounting report
- Received payment details report
- Interactive payment accounting report
- Dispute report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area. Merchants listening to notifications will be able to download the reports once they receive the REPORT_AVAILABLE notification.

Please follow updates through our Status page (www.adyen.com/status).

The technical issue has been resolved and report generation is back to normal

Settlement Detail reports are available for download and all other reports continue to be generated. Merchants listening to notifications will be able to download the reports once they receive the REPORT_AVAILABLE notification.

Please visit support.adyen.com in case of any questions.

We have identified an issue affecting report generation on Wednesday November 9th, 2022.

Our engineering team has been engaged and is urgently working on resolving this issue.

Further details will be shared as they become available.

We will provide regular updates on the status of generating reports.
martedì, novembre 08 2022, 11:52 PM (CET) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 03:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 13:45 CET.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, novembre 08 2022, 08:22 PM (CET) Oney - Elevated Error rate

Processing over Oney is back to normal since 20:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 17:50 CET.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, novembre 08 2022, 03:26 PM (CET) [Resolved] Oney - Elevated Error rate

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 13:20 CET.

Processing over Oney is now back to normal since 14:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, novembre 08 2022, 12:34 PM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 09:07 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 11:35 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, novembre 08 2022, 07:01 AM (CET) CIMBMpgs - Elevated Error rate

Processing over CIMBMpgs is back to normal since 8:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CIMBMpgs starting at 05:40 CET.

We have contacted Mastercard Gateway portal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, novembre 07 2022, 07:42 PM (CET) 3DS2 Redirect Authentication - Partially Degraded Performance

The issue affecting 3DS2 redirect authentication processing has been resolved and traffic has returned to normal since 20:50 CET. 

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue affecting a subset of 3DS2 Redirect Authentication transactions on app (Android, iOS, etc.) starting at 15:30 CEST. As a result, a subset of transactions using the 3DS2 redirect authentication shopper flow are failing to authenticate.

Our engineering team has been engaged and is urgently working to resolve the issue.

Please follow new updates through our Status Page (www.adyen.com/status).

lunedì, novembre 07 2022, 06:29 AM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 16:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 13:00 CET on 6th Nov 2022.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, novembre 06 2022, 04:07 PM (CET) GiroPayWGZ - Elevated Error rate

Processing over ACQUIRER is back to normal since 13:37 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

GiroPayWGZ has confirmed that they are experiencing a maintenance for several German Sparkassen (savings banks) and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We continue to follow up with GiroPayWGZ regarding the elevated error rate that is originating outside our platform.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPayWGZ starting at 15:49 CET.

We have contacted GiroPayWGZ and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 04 2022, 05:52 PM (CET) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 18:36 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 17:42 CEST.

We have contacted AdyenInterac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 04 2022, 01:11 PM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 13:12 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 12:48 CET.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 04 2022, 01:05 PM (CET) AccessBank - Elevated Error rate

Processing over AccessBank is back to normal since 13:12 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AccessBank starting at 12:48 CET.

We have contacted AccessBank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, novembre 04 2022, 03:48 AM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 04:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 03:40 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, novembre 03 2022, 08:09 AM (CET) TWINT - Offer conversion issues

Processing over TWINT is back to normal since 08:15 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with TWINT starting at 07:45 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with TWINT and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 02 2022, 06:07 PM (CET) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 14:15 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 17:20 CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 02 2022, 02:19 PM (CET) GCash - Offer conversion issues

Service for GCash is back to normal since 15:20 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with GCash via AntFinancialOSP starting at 08:10 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with AntFinancialOSP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, novembre 02 2022, 01:26 PM (CET) iDEAL - Elevated Error rate

Processing over iDeal is back to normal since 18:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for the following bank:

- ING

This issue began at 11:30 CET.

The iDeal availability site confirms these banks are impacted. This can be found at: https://availability.ideal.nl/

Please follow new updates through our status page (www.adyen.com/status).
mercoledì, novembre 02 2022, 12:03 PM (CET) AdyenJCB - Elevated Error rate

Processing over AdyenJCB is back to normal since 12:10 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenJCB starting at 10:40 CET.

We have contacted JCB team and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, novembre 01 2022, 01:52 AM (CET) Elavon - Elevated Error rate

Processing over Elavon is back to normal since 03:55 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elavon starting at 23:00 CET.

We have contacted Elavon and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

ottobre 2022

domenica, ottobre 30 2022, 03:43 PM (CET) Interac - Elevated Error rate

Processing over ACQUIRER is back to normal since 16:00 CEST October 30. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 13:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, ottobre 30 2022, 08:29 AM (CET) Prosa - Elevated Error rate

Processing over Prosa is back to normal since 09:43 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Prosa starting at 07:50 CET.

We have contacted Prosa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, ottobre 30 2022, 02:04 AM (CET) Vipps - Elevated Refusal rate

Processing over Vipps is back to normal since 03:32 CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Vipps starting at 02:30 CEST.

We will provide an update as soon as it becomes available.
domenica, ottobre 30 2022, 02:41 AM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 03:00 CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 02:10 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.
sabato, ottobre 29 2022, 10:08 PM (CEST) Mastercard 3DS2 - Elevated error rate

3DS2 processing over Mastercard is back to normal since 23:00 CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through Mastercard starting at 20:00 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.
venerdì, ottobre 28 2022, 03:05 PM (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 15:04 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 14:55 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, ottobre 28 2022, 10:27 AM (CEST) Reporting & Payouts - Degraded Performance

The technical issue has been resolved and payouts scheduled on Friday October 28th, 2022 have been reprocessed.

Settlement Detail reports are available for download and all other reports continue to be generated. Merchants listening to notifications will be able to download the reports once they receive the REPORT_AVAILABLE notification.

Please visit support.adyen.com in case of any questions.

We have identified an issue affecting payouts and report generation on Friday October 28th, 2022.

Our engineering team has been engaged and is urgently working on resolving this issue.

The affected payouts are currently being reprocessed and further details will be shared as they become available.

We will provide regular updates on the status of reprocessing payouts and generating reports.

giovedì, ottobre 27 2022, 05:10 PM (CEST) iDEAL - Elevated Error rate

Processing over iDeal is back to normal. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 16:14 CEST for Revolut cardholders.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, ottobre 26 2022, 09:41 PM (CEST) Delay in the processing of Modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
martedì, ottobre 25 2022, 02:54 PM (CEST) BillDesk - Elevated Error rate

Processing over BillDesk is back to normal since 15:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 14:20 CEST.

We have contacted BillDesk and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, ottobre 25 2022, 02:11 PM (CEST) Setefi - Elevated Error rate

Processing over Setefi is back to normal since 00:00 CEST Oct 26. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Setefi starting at 12:20 CEST.

We have contacted Setefi and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, ottobre 25 2022, 01:47 PM (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 19:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We continue to follow up with PayUZA regarding the elevated error rate that is originating outside our platform.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 06:00 CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, ottobre 24 2022, 02:33 PM (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 16:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 13:54 CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, ottobre 23 2022, 10:07 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 10:08 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 09:58 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, ottobre 23 2022, 06:29 AM (CEST) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 07:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

AdyenInterac has confirmed that they are experiencing a maintenance until 6 am ET and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 06:00 CEST.

We have contacted AdyenInterac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, ottobre 22 2022, 10:33 PM (CEST) Prosa - Elevated Error rate

Processing over Prosa is back to normal since 2:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Prosa starting at 21:00 CEST.

We have contacted Prosa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, ottobre 22 2022, 03:19 AM (CEST) Prosa - Elevated Error rate

Processing over Prosa is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Prosa starting at 03:00 CEST.

We have contacted Prosa and they have notified us that unscheduled downtime is currently performed. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, ottobre 21 2022, 05:38 PM (CEST) Sofort - Elevated Error rate

Processing over Sofort is back to normal since 18:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Sofort starting at 17:08 CEST.

We have contacted Sofort and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, ottobre 19 2022, 02:22 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 02:48 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 01:46 CEST.

This is due to a scheduled maintenance on Twint's end. We will provide an update as soon as it becomes available

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, ottobre 18 2022, 09:56 PM (CEST) Redecard - Elevated Error rate

Processing over Redecard is back to normal since 00:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Redecard starting at 21:12 CEST.

We have contacted Redecard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, ottobre 18 2022, 08:28 PM (CEST) ideal - Elevated Error rate

Processing over iDeal is back to normal since 21:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ideal starting at 20:00 CEST, affecting the following banks:

- SNS Bank
- RegioBank
- ASN Bank

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, ottobre 17 2022, 02:08 PM (CEST) Santander - Elevated Error rate

Processing over Santander is back to normal since 17:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil starting at 10:00 CEST.

We will continue monitoring and provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, ottobre 17 2022, 08:00 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 08:08 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 07:00 CEST.

Interac is having a planned maintenance that is ongoing from 0700 CEST to 0900 CEST

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, ottobre 17 2022, 02:28 AM (CEST) BCMC Mobile - Elevated Error rate

Processing over BCMC is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BCMC Mobile (also known as Payconiq by Bancontact) starting at 02:06 CEST.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, ottobre 14 2022, 01:10 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 16:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 12:30 CEST.

We have contacted PayULatam who have confirmed that there is an ongoing issue.
We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, ottobre 13 2022, 10:29 AM (CEST) PayPal - Elevated Error rate

Processing over PayPal is back to normal since 15:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayPal starting at 08:00 CEST.

PayPal has acknowledged the issue in their site and their team is actively working towards a solution.

The details of the issue can be found here:
https://www.paypal-status.com/incident/production

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, ottobre 12 2022, 01:00 PM (CEST) Vipps - Elevated Refusal rate

Processing over Vipps is back to normal since 13:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Vipps starting at 12:40 CEST.

We have contacted Vipps and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, ottobre 12 2022, 01:53 AM (CEST) NYCE - Elevated Error rate

Processing over ACQUIRER is back to normal since 10:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NYCE starting at 01:25 CEST.

We have contacted NYCE and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, ottobre 11 2022, 01:29 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 00:58 CEST, affecting the following banks:

- ASN Bank
- RegioBank
- SNS Bank

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, ottobre 10 2022, 09:30 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 00:28 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 21:17 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, ottobre 10 2022, 01:43 PM (CEST) Delay in the processing of modifications

The reported delay in processing of modifications has been resolved since 14:00 CEST.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 12.55 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, ottobre 10 2022, 12:59 PM (CEST) Discover - Elevated Error rate

Processing over Discover is back to normal since 16:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Discover has confirmed that they are undergoing maintenance. We will continue monitoring and provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 07:00 CEST.

We have contacted Discover and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, ottobre 09 2022, 10:32 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 10:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 10:10 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, ottobre 08 2022, 08:37 AM (CEST) Klarna - Elevated Error rate

Processing over Klarna is back to normal since 08:46 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Klarna starting at 07:55 CEST.

We have contacted Klarna and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, ottobre 06 2022, 03:43 PM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 17:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 12:45 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, ottobre 06 2022, 12:35 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 16:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 11:50 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, ottobre 06 2022, 10:06 AM (CEST) Connectivity issues on October 6th, 2022


We experienced an issue resulting in connectivity issues between 21:20 - 21:23 CEST.

The issue is now resolved and our engineering team continues to monitor performance. We will make sure to share a further update if deemed necessary.

Please follow our status page for updates.


The connectivity issues resulting in degraded performance has now been resolved as of 10:03 CEST.

Our engineering team continues to be engaged monitoring performance. We will make sure to share a further update if deemed necessary.

Please follow our status page for updates.


We are experiencing an issue resulting in connectivity issues starting 09:52 CEST.

Our engineering team is engaged looking into the issue. We will make sure to forward more information as soon as it becomes available.

Please follow our status page for updates.

giovedì, ottobre 06 2022, 05:37 AM (CEST) FPX Online Banking in Malaysia - Elevated Error rate

Processing over FPX Online Banking in Malaysia is back to normal since 05:44 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for FPX Online Banking transactions in Malaysia starting at 05:24 CEST due to a bank connection issue.

We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
giovedì, ottobre 06 2022, 05:28 AM (CEST) Elo - Elevated Error rate

Processing over Elo is back to normal since 06:02 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 05:10 CEST.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, ottobre 05 2022, 04:52 PM (CEST) Mastercard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 17:30 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 15:50 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, ottobre 05 2022, 01:04 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 15:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:30 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, ottobre 05 2022, 12:09 PM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 14:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 11:30 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, ottobre 04 2022, 11:41 PM (CEST) Delay in the processing of modifications

The reported delay in processing of modifications has been resolved since 00:10 CEST.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 23:20 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, settembre 26 2022, 03:56 PM (CEST) SantanderBrazil - Elevated Error Rate

Processing over SantanderBrazil is back to normal since 16:45 CEST on October 6th. We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil.

We will continue monitoring and provide a new update when this comes available.

Please follow new updates through our Status Page (www.adyen.com/status).

settembre 2022

venerdì, settembre 30 2022, 09:13 AM (CEST) MolPay - Elevated Error rate

Processing over MolPay is back to normal since 09:11 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MolPay starting at 09:04 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 29 2022, 05:15 PM (CEST) TRUSTLY - Elevated Refusal rate

Processing over Trustly has returned to normal as of 18:20 CET.

We will continue to monitor and provide a new update if required.

Please contact Adyen Support (support@adyen.com) should you have any additional questions.c

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through TRUSTLY starting at 16:45 CEST.

We have contacted TRUSTLY and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 29 2022, 11:51 AM (CEST) TWINT - Elevated Error rate

Processing over TWINT is back to normal since 14:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through TWINT starting at 09:10 CEST.

We have contacted TWINT and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 29 2022, 01:23 AM (CEST) AdyenIdeal - Elevated Error rate

Processing over AdyenIdeal is back to normal since 01:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenIdeal starting at 01:00 CEST.

We have contacted Ideal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, settembre 26 2022, 01:03 PM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 13:02 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through VISA starting at 12:50 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, settembre 26 2022, 01:01 PM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 13:02 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through VISA starting at 12:50 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, settembre 25 2022, 03:34 PM (CEST) GiroPay - Elevated Error rate

Processing over GiroPay is back to normal since 15:32 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPay starting at 15:12 CEST.

We have contacted GiroPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, settembre 25 2022, 01:15 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 02:39 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for the following banks:
- ASN Bank
- RegioBank
- SNS Bank

This issue began at 00:59 CEST.

The iDeal availability site confirms these banks are impacted. This can be found at: https://availability.ideal.nl/

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, settembre 24 2022, 07:21 PM (CEST) CUP ExpressPay - Elevated Error rate

Processing over CUP ExpressPay is back to normal since 20:58 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CUP ExpressPay starting at 18:34 CEST.

We have contacted CUP ExpressPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, settembre 24 2022, 01:40 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 14:05 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 12:54 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, settembre 24 2022, 01:33 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 02:09 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 00:55 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, settembre 23 2022, 05:56 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 17:56 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 17:45 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, settembre 23 2022, 05:25 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 06:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:04 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 22 2022, 08:02 PM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 00:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Visa is continuing to investigate the ongoing system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Visa has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 18:32 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 22 2022, 05:57 PM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 18:03 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 17:17 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, settembre 21 2022, 05:42 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 18:27 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in intermittent elevated error rates for transactions processed through Twint starting at 15:50 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, settembre 20 2022, 09:33 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 23:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 21:00 CEST.

We will contact Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, settembre 19 2022, 10:28 PM (CEST) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 22:35 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 22:10 CEST.

Vipps has made an official announcement in their page https://vipps.statuspage.io/

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, settembre 19 2022, 06:41 PM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 19:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 18:30 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, settembre 18 2022, 10:50 AM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 10:53 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 10:37 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, settembre 18 2022, 01:29 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 06:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

iDeal has notified that one banks is experiencing issue with elevated error rate.

The complete list of banks impacted is:

- ABN AMRO

This issue began at 01:00 CEST.

The iDeal availability site confirms these banks are impacted. This can be found at: https://availability.ideal.nl/

Please follow new updates through our status page (www.adyen.com/status).

iDeal has notified that two more banks are experiencing issues with elevated error rate.

The complete list of banks impacted is:

- SNS Bank
- ASN Bank
- Knab
- ABN AMRO
- Regio Bank

This issue began at 01:00 CEST.

The iDeal availability site confirms these banks are impacted. This can be found at: https://availability.ideal.nl/

Please follow new updates through our status page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal for the following banks:

- SNS Bank
- ASN Bank
- Knab

This issue began at 01:00 CEST.

The iDeal availability site confirms these banks are impacted. This can be found at: https://availability.ideal.nl/

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, settembre 17 2022, 09:38 AM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 9:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 9:00 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, settembre 16 2022, 01:11 PM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 16:28 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Swish has confirmed that they are experiencing a system issue. Their engineers are currently troubleshooting the issue and working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 12:56 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, settembre 16 2022, 03:27 AM (CEST) Doku - Elevated Error rate

Processing over ACQUIRER is back to normal since 04:05 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Doku has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 03:20 CEST.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 15 2022, 04:19 PM (CEST) BCMC - Reduced number of approved transactions

Processing over BCMC Mobile is back to normal since 17:36 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

BCMC has confirmed that they're currently experiencing a service degradation for BCMC Mobile (also known as Payconiq by Bancontact).

Their teams are currently working to restore normal performance levels.

Please follow further updates through our Status Page (www.adyen.com/status)

We have identified an issue outside of our platform resulting in a reduced number of approved transactions processed through BCMC starting at 15:30 CEST.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 15 2022, 10:18 AM (CEST) RedSys - Elevated Error rate

Processing over RedSys is back to normal since 10:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated 3DS error rate for transactions processed through RedSys starting at 05:50 CEST.

We have contacted RedSys and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 15 2022, 06:37 AM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 07:25 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 05:55 CEST.

We have contacted MoMo. MoMo is investigating this issue currently. We will provide an update as soon as we learn more information.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 15 2022, 05:08 AM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 05:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 05:00 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, settembre 14 2022, 03:30 PM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 16:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 14:15 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, settembre 11 2022, 11:34 AM (CEST) Giropay - Elevated Error rate

Processing over Giropay is back to normal since 11:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Giropay starting at 11:10 CEST.

We have contacted Giropay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, settembre 11 2022, 07:22 AM (CEST) Prosa - Elevated Error rate

Processing over Prosa is back to normal since 07:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Prosa starting at 07:00 CEST.

We have contacted Prosa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, settembre 11 2022, 04:32 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 04:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 04:20 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, settembre 11 2022, 01:57 AM (CEST) Ideal - Elevated Error rate

Processing over Ideal is back to normal since 02:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Ideal starting at 01:30 CEST.

We have contacted Ideal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, settembre 10 2022, 07:13 AM (CEST) KCP - Elevated Error rate

Processing over ACQUIRER is back to normal since 07:14 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KCP starting at 06:56 CEST.

We have contacted KCP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, settembre 10 2022, 03:58 AM (CEST) SantanderBrazil - Elevated Error rate

Dear Merchants,

We continue to follow up with Santander Brazil regarding the elevated error rate that is originating outside our platform.

We are still pending an ETA on resolution and an a root cause analysis of the issue from the acquirer.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil starting at 00:50 CEST.

We have contacted SantanderBrazil and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

venerdì, settembre 09 2022, 03:58 AM (CEST) GoPay - Elevated Error rate

Processing over GoPay is back to normal since 04:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoPay starting at 03:50 CEST.

We have contacted GoPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, settembre 08 2022, 07:23 PM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 01:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 18:00 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, settembre 07 2022, 07:34 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 07:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 07:15 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, settembre 07 2022, 03:23 AM (CEST) Mastercard Brasil (SMS) - Elevated Error rate

Processing over Mastercard Brasil (SMS) is back to normal since 03:55 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard Brasil (SMS) starting at 03:10 CEST.

We have contacted Mastercard Brasil (SMS) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, settembre 06 2022, 08:46 PM (CEST) Delayed Response Time for Support Requests

Our internal teams have confirmed the issue has been resolved.

Merchant requests will now be handled in a timely manner as expected.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue with our ticket/contact system which may prevent merchants from being able to contact us through support@adyen.com and the adyen.com/contact page.

This issue is outside Adyen's platform. The vendor is aware and actively troubleshooting the issue.

Merchants might experience delayed responses to their support requests as a result.

We will provide an update as soon as it becomes available.
martedì, settembre 06 2022, 07:25 PM (CEST) Swish - Offer conversion issues

Processing over Swish is back to normal since 20:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Our monitoring picked up on issues with Swish starting at 16:10 CEST.

This may cause offers to be cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, settembre 06 2022, 07:00 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 22:25 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 16:50 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, settembre 05 2022, 10:00 PM (CEST) Mastercard 3DS2 - Elevated error rate

3DS2 processing over Mastercard is back to normal since 21:58 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through Mastercard starting at 21:24 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, settembre 05 2022, 08:40 PM (CEST) Customer Area Terminal List Display Issue

Our internal teams have confirmed that the issue has been resolved since September 6 at 18:05 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue within the Adyen Customer Area in displaying the terminal list for essentials on the test and live environment.

Our engineering team has identified the cause of the issue and will schedule a patch tomorrow to resolve the issue.

We sincerely apologize for the inconveniences that this may have caused and we assure you that payment processing remains unaffected.

Please reach out to support@adyen.com if you have any further questions.
lunedì, settembre 05 2022, 06:21 PM (CEST) Mastercard 3DS2 - Elevated error rate

3DS2 processing over Mastercard is back to normal since 18:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

3DS2 processing over Mastercard is back to normal since 18:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through Mastercard starting at 17:36 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, settembre 05 2022, 01:36 AM (CEST) Bancontact - Elevated Error rate

Processing over Bancontact is back to normal since 01:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Bancontact starting at 01:10 CEST.

We have contacted Bancontact and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, settembre 04 2022, 03:49 PM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 17:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 15:20 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, settembre 02 2022, 12:25 PM (CEST) UnionPay - Elevated Error rate

Processing over UnionPay is back to normal since September 4, 2022 at 18:24CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through UnionPay starting at 10:20 CEST.

We will keep monitoring and provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

agosto 2022

mercoledì, agosto 31 2022, 01:19 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 01:42 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 00:50 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, agosto 30 2022, 08:10 PM (CEST) Dotpay - Offer conversion issues

Processing over Dotpay is back to normal since 21:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay starting at 18:45 CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, agosto 30 2022, 12:45 PM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 13:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 12:02 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

lunedì, agosto 29 2022, 12:30 PM (CEST) TWINT - Elevated Error rate

Processing over TWINT is back to normal since 13:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through TWINT starting at 12:14 CEST.

We have contacted TWINT and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, agosto 29 2022, 03:59 AM (CEST) AdyenElo_BR_Debit_BS_519001 - Elevated Error rate

Processing over AdyenElo_BR_Debit_BS_519001 is back to normal since 04:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenElo_BR_Debit_BS_519001 starting at 03:30 CEST.

We have contacted AdyenElo_BR_Debit_BS_519001 and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, agosto 28 2022, 08:46 PM (CEST) SantanderBrazil - Elevated Error rate

Processing over SantanderBrazil is back to normal since 22:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through SantanderBrazil starting at 20:31 CEST.

We have contacted SantanderBrazil and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, agosto 27 2022, 10:03 AM (CEST) Santander Brazil - Elevated Error rate

Processing over Santander Brazil is back to normal since 15:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Santander Brazil starting at 08:20 CEST.

We have contacted Santander Brazil and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, agosto 26 2022, 04:33 AM (CEST) [UPDATE] Discover 3D Secure 2 - Elevated error rate

Processing over Discover is back to normal since 11:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We would like to amend our previous statement:

We identified an issue outside of our platform resulting in elevated error rate for Discover 3D Secure 2 ACS authentications beginning at 2:00 CEST. We have contacted Discover and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740). Please follow new updates through our Status Page (www.adyen.com/status).

Please follow new updates through our Status Page (www.adyen.com/status).


We identified an issue outside of our platform resulting in elevated error rate for Discover 3D Secure authentications beginning at 2:00 CEST.

We have contacted Discover and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

giovedì, agosto 25 2022, 06:51 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 18:30 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, agosto 25 2022, 05:25 PM (CEST) Twint - Elevated Error rate

Processing over ACQUIRER is back to normal since 20:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 16:29 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, agosto 25 2022, 03:42 PM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 15:55 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 14:54 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, agosto 25 2022, 10:47 AM (CEST) CartesBancaires - Elevated Error rate

Processing over CartesBancaires is back to normal since 11:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CartesBancaires starting at 09:50 CEST.

We have contacted CartesBancaires and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, agosto 24 2022, 01:34 PM (CEST) Ideal - Elevated Error rate

Processing over Ideal is back to normal since 13:42 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Ideal starting at 13:10 CEST.

We have contacted Ideal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, agosto 24 2022, 12:28 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 12:25 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:00 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, agosto 24 2022, 10:39 AM (CEST) PaySafeCard - Elevated Error rate

Processing over PaySafeCard is back to normal since 11:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PaySafeCard starting at 10:22 CEST.

We have contacted PaySafeCard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, agosto 23 2022, 10:55 AM (CEST) AdyenBCMC - Elevated Error rate

Processing over BCMC is back to normal since 12:35CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenBCMC starting at 10:38 CEST.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, agosto 22 2022, 09:34 PM (CEST) Barclays - Elevated Refusal rate

Processing over Barclays is back to normal since 22:00 CEST. We will continue monitoring and provide a new update if required.

Please contact Adyen Support in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Barclays starting at 21:00 CEST.

We have contacted Barclays and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, agosto 20 2022, 05:40 PM (CEST) Discover - Elevated Error rate

Processing over Discover is back to normal since 18:30 CEST.

Discover has confirmed that the planned maintenance on their end has been completed.

We will continue to monitor and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 16:15 CEST.

We have contacted Discover and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, agosto 19 2022, 03:14 PM (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 15:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte throughout the day starting at 09:00 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, agosto 18 2022, 10:51 AM (CEST) Unavailability of Adyen documentation.

We can confirm that the reported instability has been resolved since 11:05 CEST. Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue starting at 10.00 CEST affecting docs.adyen.com domains. As a result, our documentation will be temporarily unavailable.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).

mercoledì, agosto 17 2022, 10:16 AM (CEST) Molpay - Elevated Error rate

Processing over Molpay is back to normal since 10:24 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay starting at 10:07 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, agosto 17 2022, 03:19 AM (CEST) Mastercard 3D Secure - Elevated decline rate

Processing over Visa / Mastercard is back to normal . We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Mastercard has reported an ongoing issue on their Customer Authentication Solution (CAS) used for 3DS2 transactions resulting in authorisation declines starting on August 15th at 19:04 CEST.

Although the impact has been significantly reduced since August 15th at 23:56 CEST, merchants may still experience intermittent authorisation declines related to 3DS Identity Check transaction failures specific to the 3DS2 authentication.

We are currently in contact with Mastercard Europe and we will provide an update as soon as it becomes available.

lunedì, agosto 15 2022, 10:28 PM (CEST) Delay in modification processing

The reported delay in processing of modifications has been resolved since 4:00 CEST.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations).

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, agosto 15 2022, 04:15 PM (CEST) Adyen for Platforms - Delay in Customer Area and Report Generation

Report generation as well as the sub-merchant's transaction overview have recovered as of 17:30 PT.

We will continue to monitor and update should it be needed.

Please follow new updates through our Status Page (www.adyen.com/status).

Identified : 4:15 PM (CEST)

We have identified an issue starting at 11:46 CEST affecting the performance on Report generation, and Customer Area offered to Adyen for platforms merchants.

As a result, there is an ongoing delay in report generation, and the sub-merchant's transaction overview being up to date.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).

domenica, agosto 14 2022, 01:26 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 02:55 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL and performed by ASN Bank, RegioBank and SNS Bank cardholders starting at 01:05 CEST.

Availability and updates of the issue can be seen at https://availability.ideal.nl/

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, agosto 13 2022, 08:13 PM (CEST) [Resolved] Mastercard Australia and Singapore - Elevated Error Rate

On August 13th, we identified an increase of error rate responses for Mastercard Australia and Mastercard Singapore.

This was a result of a data center provider initiating a scheduled maintenance. This resulted in an increase of error responses between 16:00-19:20 CEST.

We have since adjusted our routing logic to account for this event and no further errors have been identified.

We will continue to actively monitor. If you have any questions please reach us at: support@adyen.com
sabato, agosto 13 2022, 01:25 AM (CEST) Setefi - Elevated Error rate

Processing over Setefi is back to normal since 00:55 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Setefi starting at 16:40 CEST.

We have contacted Setefi and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, agosto 12 2022, 11:12 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 00:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:40 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

giovedì, agosto 11 2022, 08:10 PM (CEST) Amex Brazil - Elevated Error rate

Processing over Amex Brazil is back to normal since 21:15 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex Brazil starting at 19:10 CEST.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

giovedì, agosto 11 2022, 10:54 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 11:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 10:23 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, agosto 11 2022, 07:23 AM (CEST) Star - Elevated Error rate

 

Processing over Star is back to normal since 11:10 CEST. We will continue monitoring and provide a new update if required.

 

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Star starting at 06:45 CEST.

We have contacted Star and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

giovedì, agosto 11 2022, 05:13 AM (CEST) Zip - Elevated Error rate

The fix has been put in place and the processing over Zip is back to normal since 15:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


Our engineering team is still working on the fix regarding the elevated error rate on Zip and is expected to be rolled out before the end of the day CEST.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue resulting in an elevated error rate for transactions processed through Zip starting at 8 August 2022 14:00 CEST.

We are now working on a fix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

giovedì, agosto 11 2022, 03:51 AM (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 04:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 03:50 CEST.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

mercoledì, agosto 10 2022, 10:48 AM (CEST) Cartes Bancaires - Elevated Error rate

Elevated error rate caused due to network issues has now been resolved and processing over Cartes Bancaires is back to normal since 11:58 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

The incident causing elevated error rate on Cartes Bancaires connection is being investigated.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cartes Bancaires starting at 10:22 CEST.

We have contacted Cartes Bancaires and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

mercoledì, agosto 10 2022, 03:38 AM (CEST) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 03:30 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

martedì, agosto 09 2022, 09:28 PM (CEST) GiroPay - Elevated Error rate

Processing over GiroPay is back to normal since 22:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPay starting at 20:58 CEST.

We have contacted GiroPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, agosto 09 2022, 02:34 PM (CEST) Santander Brazil - Elevated Error rate

Processing over Santander Brazil is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Santander Brazil starting at 14:00 CEST.

We have contacted Santander Brazil and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

martedì, agosto 09 2022, 02:06 PM (CEST) [Resolved] Elevated response times for merchants connecting to European endpoints

Following an issue which has now been resolved, a subset of merchants connecting to Adyen’s European endpoints may have experienced increased response times and elevated error rates between 11:06 and 11:24 CEST.

The issue was a result of connectivity issues towards a specific machine. Once the affected machine was identified and removed from load balancing the elevated response times and error rates were mitigated.

Adyen engineers continue to monitor the situation and will post an update if necessary.
martedì, agosto 09 2022, 01:16 PM (CEST) iDEAL - Elevated Error rate

Processing over iDeal is back to normal since 14:29 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL and performed by ASN Bank, RegioBank and SNS Bank cardholders starting at 12:45 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

sabato, agosto 06 2022, 02:39 AM (CEST) Delay in the processing of modifications

The reported delay in processing of modifications has been resolved since 05:08 CEST.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations).

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please follow new updates through our Status Page (www.adyen.com/status).

venerdì, agosto 05 2022, 12:58 PM (CEST) Cielo - Elevated Error rate

Resolved : 15:54 PM (CEST)           

Processing over Cielo is back to normal since 15:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Identified : 12:58 PM (CEST)
We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 11:55 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

venerdì, agosto 05 2022, 05:52 AM (CEST) PayULatam - Elevated Error rate


Processing over PayULatam is back to normal since 06:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 05:30 CEST.

We have contacted PayULatam and they are carrying out emergency maintenance on their end (https://status.payulatam.com/). We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

giovedì, agosto 04 2022, 09:58 AM (CEST) Discover - Elevated Error rate

Resolved : 13:34 AM (CEST)
Processing over Discover is back to normal since 12:30 CEST. 

Discover has confirmed that the planned maintenance on their end has been completed.

We will continue to monitor and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Identified : 09:58 AM (CEST)

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 06:20 CEST.

This increase in errors is related to scheduled maintenance on Discovers' end. We will send an update once this maintenance has been completed.

Please follow new updates through our Status Page (www.adyen.com/status).

mercoledì, agosto 03 2022, 08:58 AM (CEST) Adyen for Platform - Degraded performance

Performance on Adyen for Platforms has fully recovered since 08:57 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue starting at 08:49 CET affecting the performance on various services offered to Adyen for platforms merchants.

As a result, creation or modification of sub-merchants will be processed with a delay. In addition, merchants and sub-merchants using Adyen for platforms services will not be able to access their balances overviews or latest transactions lists within the customer area.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, agosto 03 2022, 02:39 AM (CEST) Visa / Mastercard 3D Secure - Elevated error rate

Processing over Visa / Mastercard is back to normal since 02:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We identified an issue outside of our platform resulting in elevated error rate for Visa / Mastercard 3D Secure authentications beginning at 02:10 CEST.

We have contacted Visa / Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

mercoledì, agosto 03 2022, 02:39 AM (CEST) Visa / Mastercard 3D Secure - Elevated error rate

Processing over Visa / Mastercard is back to normal since 02:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

 


We identified an issue outside of our platform resulting in elevated error rate for Visa / Mastercard 3D Secure authentications beginning at 02:10 CEST.

We have contacted Visa / Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

mercoledì, agosto 03 2022, 12:18 AM (CEST) KCP - Elevated Error rate

Processing over KCP is back to normal since 15:00 CEST. We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KCP starting at 00:00 CEST.

We have contacted KCP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

lunedì, agosto 01 2022, 08:01 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 20:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 19:25 CEST.

We have contacted PayULatam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, agosto 01 2022, 06:40 PM (CEST) ElavonViaConex - Elevated Error rate

Processing over ElavonViaConex is back to normal since 20:21 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ElavonViaConex starting at 18:22 CEST.

We have contacted ElavonViaConex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, agosto 01 2022, 03:22 PM (CEST) PayZone - Elevated Error rate

Processing over PayZone is back to normal since 15:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status)

 

 


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayZone starting at 14:20 CEST.

We have contacted PayZone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

 

lunedì, agosto 01 2022, 04:30 AM (CEST) Molpay (FPX Online Banking in Malaysia) - Elevated Error rate

Processing over Molpay (FPX Online Banking in Malaysia) is back to normal since 06:08 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Molpay (FPX Online Banking in Malaysia) starting at 05:30 CEST.

We have contacted Molpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

luglio 2022

sabato, luglio 30 2022, 07:48 AM (CEST) PayU (India) - Elevated Error rate

Processing over PayU (India) is back to normal since 07:45 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU (India) starting at 07:30 CEST.

We have contacted PayU (India) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

venerdì, luglio 29 2022, 01:48 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 14:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 13:48 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

venerdì, luglio 29 2022, 12:15 PM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 07:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MoMo has once again confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

MoMo has confirmed that they are still experiencing system issue's and that they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 12:15 CEST.

We'll keep monitoring the issue and provide updates as they come in. 

Please follow new updates through our Status Page (www.adyen.com/status).
 

mercoledì, luglio 27 2022, 02:30 PM (CEST) Idempotency - errors between 13:40 and 15:35 CEST in EU region

We can confirm that performance for our idempotency service in the EU region has recovered as of 15:35 CEST.

For requests that have not been successfully processed, we recommend merchants to retry them with the same idempotency key.

We will continue to monitor the situation closely and provide a new update if required. 

Please follow new updates through our Status page (www.adyen.com/status).

 

Our engineering team has identified the root cause and connectivity to the EU endpoints for idempotent requests has recovered as of 15:35 CEST.

We will continue monitoring and will provide an update in the next 30 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

 

We continue experiencing issues for merchants connecting to EU endpoints. 

Our engineering team is urgently working to resolve this issue.

We will provide a new update in the next 30 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

 

We are currently experiencing degraded performance for our idempotency service in the EU region since 13:40 CEST. As a result, merchants using this service may be seeing an elevated error rate for idempotent calls.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 30 minutes.

Please follow new updates through our Status page (www.adyen.com/status).

 

martedì, luglio 26 2022, 08:24 AM (CEST) Boleto - Elevated Error rate

Processing over Boleto is back to normal since July 25th 2022 23:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Boleto starting at 15:00 CEST.

We have contacted Boleto and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

martedì, luglio 26 2022, 05:10 AM (CEST) Visa Brazil & Mastercard Brazil - Elevated Response Time

Elevated response time issue over Visa Brazil and Mastercard Brazil is back to normal since 05:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated response time for transactions processed through Visa Brazil and Mastercard Brazil starting at 22:00 CEST.

This only impacts BANCO C6 SA for Mastercard Brazil and PAGSEGURO INTERNET S.A for Visa Brazil.

Please follow new updates through our Status Page (www.adyen.com/status).

giovedì, luglio 21 2022, 07:14 AM (CEST) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 08:30 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 06:30 CEST.

We have contacted Vipps and they are aware as seen on their status page (https://vipps.statuspage.io/) as well. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

giovedì, luglio 21 2022, 07:09 AM (CEST) Delay in modification processing

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please support.adyen.com in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations).

Our engineering team is involved and working on a solution.

We will provide an update as soon as it becomes available. Please follow new updates through our Status Page (www.adyen.com/status).

martedì, luglio 19 2022, 03:45 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 05:30 is CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 03:30 CEST.

Twint team is aware and they are currently investigating, and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

domenica, luglio 17 2022, 02:47 PM (CEST) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 09:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting again at 08:30 CEST.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

domenica, luglio 17 2022, 01:06 PM (CEST) BoletoBancarioSantander - Elevated Error rate

Processing over BoletoBancarioSantander is back to normal since 07:55 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BoletoBancarioSantander starting at 06:00 CEST.

We have contacted Boleto Team and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

mercoledì, luglio 13 2022, 12:59 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 13:00 CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 11:10 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

lunedì, luglio 11 2022, 11:32 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 11:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 10:37 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, luglio 10 2022, 10:51 AM (CEST) Amex - Elevated Error rate

Processing over Amex is back to normal since 12:15 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 08:00 CEST.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, luglio 09 2022, 03:28 PM (CEST) Amex - Elevated Error rate

Processing over Amex is back to normal since 17:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex starting at 14:00 CEST.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, luglio 08 2022, 06:08 PM (CEST) Delay in the processing of modifications

The reported issue has now been resolved as of 22:30 CEST.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 16.30 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, luglio 08 2022, 12:47 PM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 17:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 12:20 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, luglio 08 2022, 11:50 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 08:04 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 10:40 CEST.

We have contacted Interac and we'll provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, luglio 08 2022, 10:55 AM (CEST) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 12:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 09:15 CEST.

We'll provide an update as soon as the connection becomes stable again.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, luglio 07 2022, 09:12 PM (CEST) Delay in the processing of modifications

The reported issue has now been resolved as of 23:00 CEST.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 21:00 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, luglio 07 2022, 02:29 PM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 15:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 14:05 CEST.

iDeal is aware, and we'll provide an update as soon as one becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, luglio 07 2022, 01:14 PM (CEST) PayMaya - Elevated Error rate

Processing over PayMay is back to normal since 16:05 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 12:50 CEST.

PayMaya confirmed the issue is on their end and they are working on solving it. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, luglio 07 2022, 10:00 AM (CEST) Diners - Elevated Error rate

Processing over Diners is back to normal since 10:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Diners starting at 9:00 CEST.

We have contacted Diners and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, luglio 07 2022, 07:53 AM (CEST) BankAlfalahMpgs - Elevated Error rate

Processing over BankAlfalahMpgs is back to normal since 08:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BankAlfalahMpgs starting at 07:30 CEST.

We have contacted BankAlfalahMpgs and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, luglio 06 2022, 09:41 PM (CEST) Payzone - Elevated Error rate


Processing over Payzone is back to normal since 21:35 CEST. We will continue monitoring and provide a new update if required.


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 20:56 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

mercoledì, luglio 06 2022, 07:11 PM (CEST) Delay in the processing of modifications

The reported issue has now been resolved since 03:00 CEST.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 19:00 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, luglio 06 2022, 01:57 AM (CEST) Cielo - Elevated Response Times

Response times for transactions processed over Cielo have returned to normal as of 02:30 CEST.

We will continue to monitor and provide a new update if needed.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform impacting transactions processed through Cielo. Merchants may be experiencing elevated response times since 01:40 CEST.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, luglio 05 2022, 02:52 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and modifications are once again processing normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) starting aroung 14:00 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, luglio 05 2022, 12:49 AM (CEST) Elo - Elevated Error rate

Processing over Elo is back to normal since 01:45 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 00:30 CEST.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, luglio 04 2022, 07:55 PM (CEST) Delay in the processing of Modifications



The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
lunedì, luglio 04 2022, 01:46 PM (CEST) Payzone - Elevated Error rate


Processing over Payzone is back to normal since 14:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 13:02 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

sabato, luglio 02 2022, 06:15 PM (CEST) Delay in the processing of Modifications


The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.


We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
sabato, luglio 02 2022, 10:06 AM (CEST) Shopper DNA visualisation delay


The issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualizations for some transactions has been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualisations for some transactions.

Please note that risk score calculations and risk checks performed during payment processing are not affected by this visualisation issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
sabato, luglio 02 2022, 03:25 AM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 03:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 03:08 CEST.

We have contacted Cielo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, luglio 01 2022, 10:01 PM (CEST) FIS - Elevated Error rate

Processing over FIS is back to normal since 00:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through FIS starting at 17:00 CEST.

We have contacted FIS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, luglio 01 2022, 05:10 PM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 17:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 16:58 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, luglio 01 2022, 02:04 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally since 22:30 CET.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 12:15 CEST.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, giugno 30 2022, 07:30 PM (CEST) SantanderBrazil - Elevated Error rate

Processing over SantanderBrazil is back to normal since 03:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banco Santander starting at 14:00 CEST.

We will contact SantanderBrazil and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

giugno 2022

mercoledì, giugno 29 2022, 08:29 AM (CEST) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 09:33 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Swish starting at 08:18 AM CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, giugno 28 2022, 09:38 PM (CEST) Delay in the processing of Modifications


The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support (support@adyen.com) in case you have additional questions.


We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
lunedì, giugno 27 2022, 11:03 AM (CEST) Degraded performance - Adyen for Platforms

Our engineering team has been engaged and performance has been restored. We will continue monitoring the situation closely in the event that further intervention is required.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.

We have identified an issue starting at 09:55 CEST resulting in performance degradation for Adyen for Platforms.

Requests to CAL endpoints are intermittently returning errors and merchants may notice increased latency for these requests.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, giugno 26 2022, 04:49 AM (CEST) Amex Brazil - Elevated Error rate

Processing over Amex is back to normal since 05:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

UPDATE on the Timing:

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex in Brazil started at **03:30** CEST.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Amex in Brazil starting at 09:30 CEST.

We have contacted Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, giugno 26 2022, 04:48 AM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 05:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 03:30 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, giugno 25 2022, 05:07 PM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 17:18 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 16:58 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, giugno 25 2022, 04:41 PM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 17:50 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 16:05 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, giugno 24 2022, 11:46 PM (CEST) Delay in the processing of Modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
venerdì, giugno 24 2022, 05:14 PM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 17:39 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 17:03 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, giugno 24 2022, 08:33 AM (CEST) Ideal - Elevated Error rate

Processing over iDeal is back to normal since 10:52 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Ideal starting at 08:15 CEST.

We have contacted Ideal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, giugno 23 2022, 11:39 PM (CEST) Mastercard Brasil (SMS) - Elevated Error rate

Processing over Mastercard Brasil (SMS) is back to normal since 00:08 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard Brasil (SMS) starting at 22:15 CEST.

We have contacted Mastercard Brasil (SMS) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, giugno 23 2022, 09:26 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 09:32 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform starting at 09:05 CEST resulting in an elevated
error rate for iDeal transactions performed via ING.

We will continue monitoring and provide a new update if required. The status of each iDeal bank can be tracked here: https://availability.ideal.nl/History

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 22 2022, 07:26 PM (CEST) Momo - Elevated Error rate

Processing over Momo is back to normal since 20:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Momo starting at 19:00 CEST.

We have contacted Momo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 22 2022, 11:20 AM (CEST) PublicBank - Elevated Error rate

Processing over PublicBank is back to normal since 11:22 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PublicBank starting at 10:50 CEST.

We have contacted PublicBank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 22 2022, 09:34 AM (CEST) Nets - Elevated Error rate

Processing over Nets is back to normal since 11:25 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BankAxept and Dankort on point of sale starting at 06:00 CEST.

We have contacted Nets and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 22 2022, 03:00 AM (CEST) Delay in processing of modifications


The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

 

 

 

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) . Processing of transactions is not affected. Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

martedì, giugno 21 2022, 08:58 AM (CEST) Degraded Platform due to Cloudflare outage

The performance of various local payment methods affected by the outage has returned to normal since 09:05 CEST. Adyen Support is reachable and replies are possible once again.

We are continuing to monitor and provide further updates if required.

Please follow new updates through our Status Page (www.adyen.com/status).

As a result of an outage on external CDN provider Cloudflare, we are noticing degraded performance for various local payment methods, including iDEAL, Molpay, and Afterpay Touch. Additionally, due to this issue, Adyen Support is currently unable to reply to support emails.

For status updates you may follow: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj

Adyen will update the system message as soon as we have further updates (https://www.adyen.com/status).
martedì, giugno 21 2022, 08:54 AM (CEST) Elevated number of errors due to Cloudflare outage

The performance of various local payment methods affected by the outage has returned to normal since 09:05 CEST. Adyen Support is reachable and replies are possible once again.

We are continuing to monitor and provide further updates if required.

Please follow new updates through our Status Page (www.adyen.com/status).


As a result of an outage on external CDN provider Cloudflare, we are noticing degraded performance for various local payment methods, including iDEAL, Molpay, and Afterpay Touch.

Please also know that our support system is affected by this at the moment and therefore, some delays in our responses is expected.

For status updates you may follow: https://www.cloudflarestatus.com/incidents/xvs51y9qs9dj

Adyen will update the system message as soon as we have further updates (https://www.adyen.com/status).
domenica, giugno 19 2022, 08:27 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 21:30 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 20:00 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, giugno 19 2022, 11:27 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 12:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 11:10 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, giugno 19 2022, 08:17 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 11:35 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that this is due to their maintenance scheduled from 08:00 - 12:00 CEST.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 08:10 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, giugno 18 2022, 12:12 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 00:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 00:00 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, giugno 17 2022, 09:16 AM (CEST) TWINT - Elevated Error rate

Processing over TWINT is back to normal since 09:32 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through TWINT starting at 09:00 CEST.

We have contacted TWINT and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 15 2022, 11:28 PM (CEST) Delay in the processing of Modifications


The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
mercoledì, giugno 15 2022, 07:18 PM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 19:30 CEST (15th of June). We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 19:02 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 15 2022, 02:13 PM (CEST) Delay in email delivery

The identified issue affecting the delivery of e-mails originating from the ‘adyen.com' domain servers has been resolved today as of 14:30 CEST. This included, but was not limited to, password resets, Pay-by-Link and local payment methods confirmation e-mails.

Our systems are currently clearing the queue of delayed e-mails scheduled before 14:30 CEST. New e-mails sent from this time onwards are unaffected by this issue.

We will continue monitoring and provide an update if required.

We have identified an issue affecting the delivery of email originating from the adyen.com domain servers starting 17:30 CEST, June 13th. As a result, a subset of emails originating from Adyen could be received with a delay. This includes, but is not limited to, emails related to password resets, Pay by Link, and confirmation emails for local payment methods.

Our engineering team has been engaged and is working on resolving the issue. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 15 2022, 05:04 AM (CEST) Dana - Offer conversion issues

Processing over Dana via AntFinancialOSP is back to normal since 05:17 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dana via AntFinancialOSP starting at 03:50 CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with AntFinancialOSP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 15 2022, 01:19 AM (CEST) Mastercard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 1:42 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 1:04 CEST.

We have contacted MC and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, giugno 14 2022, 07:54 PM (CEST) Delay in the processing of Modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
martedì, giugno 14 2022, 05:47 PM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 18:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 17:28 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, giugno 14 2022, 03:28 AM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 04:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 03:00 CEST.

This is due to their planned maintenance and we will provide an update as soon as it becomes available.
You may also follow closely on their status through https://www.swish.nu/operating-info#private

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, giugno 13 2022, 06:39 PM (CEST) Delay in the processing of Modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.


We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
lunedì, giugno 13 2022, 04:18 AM (CEST) Visa - Elevated Error rate

Processing over Visa is back to normal since 04:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 03:42 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, giugno 12 2022, 10:00 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 10:14 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 09:47 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, giugno 12 2022, 09:21 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 09:23 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 09:09 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, giugno 11 2022, 12:13 PM (CEST) Dotpay - Offer conversion issues

We are observing that processing over Dotpay is back to normal since 15:26 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Dotpay has confirmed their platform is currently unavailable. They are working to resolve the issue as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We are observing issues with Dotpay starting at 11:27 CEST. This cause offers to remain open until cancelled.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, giugno 10 2022, 05:20 PM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 17:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 17:03 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, giugno 10 2022, 11:13 AM (CEST) 3D Secure - Elevated error rate in Denmark

3D Secure processing in Denmark has returned back to normal since 11:20 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for 3D Secure authentications in Denmark beginning at 08:00 CEST.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, giugno 09 2022, 02:07 AM (CEST) Elo and Elo Debit - Elevated Error rate

Processing over Elo is back to normal since 02:32 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 01:42 CEST.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 08 2022, 05:04 PM (CEST) Delay in the processing of modifications

The processing of modifications has returned to normal as of 16:45 CEST.

We will keep monitoring and provide an update if needed.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 15:50 CEST.

The delay has started decreasing. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, giugno 06 2022, 06:29 AM (CEST) Twint - Elevated Error rate

Twint has confirmed the issue has been resolved. Processing over Twint is back to normal since 10:38 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Twint has informed us that they have identified the cause of the issue and are currently working on a solution.

We will provide updates as they become available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have confirmed that this is due to the ongoing Twint maintenance which will end in Jun 06, 2022 01:30 PM CEST

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 05:50 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, giugno 05 2022, 12:29 AM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 02:22 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 00:10 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, giugno 03 2022, 08:47 PM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 22:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 20:30 CEST.

PayMaya has confirmed to be performing an urgent system maintenance which will cause intermittent processing of transactions.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, giugno 02 2022, 10:40 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 12:50 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 10:25 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, giugno 02 2022, 12:42 AM (CEST) iDeal ABN and iDeal Revolut - Elevated Error rate

Processing over iDeal ABN and iDeal Revolut is back to normal since 03:02 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal ABN and iDeal Revolut starting at 00:00 CEST.

Availability and updates of the issue can be seen at https://availability.ideal.nl/

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, giugno 01 2022, 07:29 PM (CEST) Mastercard - Increased Error rate for 3DS2 transactions

Processing of 3DS2 transactions over Mastercard is back to normal since 22:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through Mastercard starting on 05/31 at 09:00 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.
mercoledì, giugno 01 2022, 02:56 AM (CEST) ElavonViaConex - Elevated Error rate

Processing over ElavonViaConex is back to normal since 03:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ElavonViaConex starting at 02:00 CET.

We have contacted ElavonViaConex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, maggio 31 2022, 11:41 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 03:14 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 22:00 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, maggio 31 2022, 08:21 PM (CEST) Report Generation Delay - Monthly Finance Report (MFR)

The data quality issue affecting the Monthly Finance Report has now been resolved.

Merchants who have automatic generation enabled in the Customer Area (ca-live.adyen.com) will be able to download the report once they receive the REPORT_AVAILABLE notification.

For merchants who use manual generation, the report can now be re-generated with complete data.

If you have any further questions please visit support.adyen.com

Our engineers have completed the majority of remediation actions before report generation can begin and expect this to happen before end of day on Wednesday June 1st.

Merchants who have automatic report generation enabled in the Customer Area (ca-live.adyen.com) will have to re-download the report once the REPORT_AVAILABLE notification has been received.

Merchants who use manual generation and have automatic generation disabled in the Customer Area will have to regenerate and re-download the report once a system message confirming the issue has been resolved has been posted.

We will provide frequent updates on the progress throughout the day.

Please continue to follow new updates through our Status Page (www.adyen.com/status).

Update on timing - report generation is expected to begin tomorrow, June 1st.

Additional updates will be communicated here and can be found at: adyen.com/status

Please also note- no action is necessary to generate reports. Scheduled reports will process automatically, as normal, but with a delay.

Due to an issue that is currently being resolved, the Monthly Finance Report (MFR) for June 1st, 2022, will not be generated on the regular schedule.

This is due to a data quality issue and Adyen engineers are working to reprocess the missing data in order to generate complete reports.

As this is an intensive process we currently do not have an exact estimated time of generation for the MFR, however as soon as this becomes available we will post an additional system message.

Once re-generation has been requested, merchants listening to notifications will receive notifications with event code “REPORT_AVAILABLE” as soon as the reports are available for download.

Please visit support.adyen.com in case you have additional questions.

maggio 2022

martedì, maggio 31 2022, 04:26 PM (CEST) AdyenBCMC - Elevated Error rate

Processing over Bancontact is back to normal since 16:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenBCMC starting at 16:00 CEST.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, maggio 31 2022, 01:42 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 02:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 01:00 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 30 2022, 07:15 PM (CEST) Intermittent degraded performance in Europe starting at 17:24 CEST


Processing through our European endpoints has returned to normal since 18:47 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue that resulted in intermittent degraded performance for a number of requests processed through our European endpoints starting at 17:24 CEST.

We have taken immediate action to address and mitigate this issue and will provide another update as soon as it becomes available.

lunedì, maggio 30 2022, 01:26 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 13:38 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 12:50 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 30 2022, 07:15 AM (CEST) IDeal ABN AMRO - Elevated Error rate

Processing over iDeal ABN AMRO is back to normal since 08:05 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal ABN AMRO starting at 07:00 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 30 2022, 05:43 AM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 06:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 05:00 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, maggio 29 2022, 06:53 PM (CEST) Mashreq Bank - Elevated Error rate

Processing through Mashreq Bank is back to normal since 20:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mashreq Bank starting at 18:00 CET.

We have contacted Mashreq Bank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, maggio 28 2022, 11:38 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 01:30 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 19:00 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, maggio 26 2022, 06:55 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 21:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 18:45 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, maggio 25 2022, 10:26 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 17:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 09:14 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, maggio 25 2022, 07:45 AM (CEST) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 09:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 05:30 CEST.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 23 2022, 08:05 PM (CEST) Eftpos - Scheduled Maintenance

The scheduled maintenance for Eftpos has been successfully completed.

Eftpos has informed us that they will perform maintenance to their systems on the following dates:

Date and Time (CEST): May 23, 2022 between 18:00 and 22:00

As a result, payment processing through Eftpos may be intermittently disrupted during this maintenance window.

Please visit support.adyen.com in case of any questions.
lunedì, maggio 23 2022, 02:18 PM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 16:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an ongoing issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 13:54 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 23 2022, 12:36 PM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 12:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 12.16 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 23 2022, 11:37 AM (CEST) Doku - Elevated Error rate

Processing over Doku is back to normal since 11.38 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Doku starting at 11:30 CEST.

We have contacted Doku and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 23 2022, 09:13 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 11:06 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 09.02 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, maggio 21 2022, 09:40 PM (CEST) AdyenInterac - Elevated Error rate

Processing over AdyenInterac is back to normal since 22:46 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 21:05 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, maggio 20 2022, 04:56 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 20:10 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


Interac has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 16:35 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

venerdì, maggio 20 2022, 04:19 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 16:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 16:00 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, maggio 19 2022, 05:34 PM (CEST) GiroPay - Elevated Error rate

Processing over giropay is back to normal since 17:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GiroPay starting at 17:00 CEST.

We have contacted GiroPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 16 2022, 10:34 AM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 12:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 10:10 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, maggio 15 2022, 09:27 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 09:40 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in an elevated error rate for transactions processed through Interac starting at 08:58 CEST.

We are investigating the issue and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, maggio 15 2022, 05:50 AM (CEST) Pix - Elevated Error rate

Processing over Pix is back to normal since 11:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix starting at 05:05 CEST.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, maggio 14 2022, 09:46 PM (CEST) Delay in modification processing

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in the delay of modification processing (e.g. refunds, captures and cancellations).

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
sabato, maggio 14 2022, 12:17 PM (CEST) KCP - Elevated Error rate

Processing over KCP is back to normal since 14:35 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KCP starting at 11:00 CEST.

We have contacted KCP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, maggio 13 2022, 08:56 PM (CEST) Elo - Elevated Error rate

Processing over Elo is back to normal since 21:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Elo starting at 20:14 CET.

We have contacted Elo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, maggio 13 2022, 01:49 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 02:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an elevated error rate for transactions processed through PayULatam starting at 01:35 CEST.

This is the result of scheduled maintenance on PayULatam's end. You can also follow the status of this on PayULatam's status page: https://status.payulatam.com

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, maggio 10 2022, 10:32 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 00:03 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:22 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, maggio 10 2022, 08:18 PM (CEST) Delay in the processing of Modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We continue to investigate an issue resulting in a delay in the processing of a subset of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
martedì, maggio 10 2022, 06:18 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 19:26 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 18:00 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 09 2022, 07:31 PM (CEST) Mastercard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 19:31 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 19:20 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 09 2022, 04:17 PM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 16:16 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 15:55 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 09 2022, 01:21 AM (CEST) Swish - Offer conversion issues

Processing over Swish is back to normal since 02:28 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Swish starting at 00:10 CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, maggio 08 2022, 06:49 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 18:49 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 18:38 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, maggio 07 2022, 11:06 PM (CEST) Visa - Elevated Error rate

Processing over Visa for the Norwegian issuer SPAREBANK 1 KREDITT AS is back to normal. The timeframe for the elevated error rate was from 22:15 to 23:20 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Visa starting at 23:20 CET

This is only impacting Norwegian issuer: SPAREBANK 1 KREDITT AS

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, maggio 07 2022, 09:17 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 23:52 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 21:00 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, maggio 07 2022, 06:54 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
venerdì, maggio 06 2022, 11:09 PM (CEST) Degraded performance - Adyen for Platforms

Performance on Adyen for Platforms has fully recovered since 23:28 CET.

We will continue monitoring closely and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue starting at 22:00 CET resulting in performance degradation for Adyen for Platforms. Requests to CAL endpoints are intermittently returning errors and merchants may notice increased latency for these requests.

Our engineering team has been engaged and is urgently working on resolving this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, maggio 05 2022, 08:52 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
mercoledì, maggio 04 2022, 12:47 PM (CEST) Dotpay - Elevated Error rate

Processing over Dotpay is back to normal since 13:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 12:04 CEST.

We have contacted Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, maggio 04 2022, 11:42 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 13.45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:50 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, maggio 03 2022, 10:36 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 23:52 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 22:23 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, maggio 03 2022, 08:33 PM (CEST) Dotpay - Offer conversion issues

Processing over Dotpay is back to normal since 22:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay starting at 20:08 CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 02 2022, 09:40 PM (CEST) Elevated Latency - Adyen API

Processing over Adyen's EU & US Checkout & HPP endpoints is back to normal since 21:32 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We are currently investigating intermittent latency for merchants connecting to Adyen's EU & US Checkout & HPP endpoints starting at 21:06 CEST.

Our engineering team has been engaged and is urgently working on resolving this issue. At present, we are seeing this begin to recover as of 21:29 CEST

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 02 2022, 08:47 PM (CEST) Mastercard 3D Secure - Elevated error rate

Processing over Mastercard is back to normal since 21:32 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure authentications beginning at 20:20 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, maggio 02 2022, 07:43 AM (CEST) Discover - Elevated Error rate

Processing over Discover is back to normal since 08:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 07:18 CET.

We have contacted Discover and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, maggio 01 2022, 10:20 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 04:44 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Interac has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:07 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

aprile 2022

sabato, aprile 30 2022, 10:07 PM (CEST) PayU (India) - Elevated Error rate

Processing over PayU (India) is back to normal since 22:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU (India) starting at 21:30 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, aprile 30 2022, 06:52 PM (CEST) CUP ExpressPay - Elevated Error rate

Processing over CUP ExpressPay is back to normal since 22:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through CUP ExpressPay starting at 18:20 CEST.

We have contacted CUP ExpressPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, aprile 30 2022, 08:48 AM (CEST) PayU - Elevated Error rate

Processing over PayU is back to normal since 09:52 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU starting at 08:20 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, aprile 30 2022, 03:17 AM (CEST) AdyenIdeal - Elevated Error rate

Processing over Ideal is back to normal since 04:04 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenIdeal starting at 02:55 CEST.

We have contacted Ideal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 29 2022, 09:35 PM (CEST) PayU (India) - Elevated Error rate

Processing over PayU (India) is back to normal since 22:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU (India) starting at 20:50 CEST.

We have contacted PayU and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 29 2022, 07:39 PM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 20:06 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 19:00 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 29 2022, 05:18 PM (CEST) Giropay - Elevated Error rate

Processing over Giropay is back to normal since 17:22 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Giropay starting at 17:11 CEST.

We have contacted Giropay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 29 2022, 04:17 PM (CEST) Shopper DNA visualisation delay on April 28th, 2022

The issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualizations for some transactions has been resolved.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue within the Adyen Customer Area resulting in a delay in the generation of Shopper DNA visualisations for some transactions.

Our engineering team is currently working on a resolution for this issue.

Please note that risk score calculations and risk checks performed during payment processing are not affected by this visualisation issue.

We will continue monitoring and share further updates if required.

Please follow new updates through our Status page (www.adyen.com/status).
venerdì, aprile 29 2022, 03:59 PM (CEST) Pix - Elevated Error rate

Our previous message regarding elevated error rates for refunds processed over Pix can be disregarded as it was sent in error.

Apologies for any inconvenience caused by our message.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Pix - specifically for refunds - starting at 15:00 CEST.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 29 2022, 12:54 PM (CEST) Giropay - Offer conversion issues

Processing over Giropay is back to normal since 13:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Giropay starting at 11:20 CEST.

This may cause offers to remain open until cancelled.

We are in contact with Giropay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 29 2022, 04:37 AM (CEST) PayU (India) - Elevated Error rate

Processing over PayU (India) is back to normal since 15:52 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU (India)
starting at 04:22 CEST.

We have contacted PayU (India) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, aprile 28 2022, 11:04 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 23:53 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 22:30 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, aprile 28 2022, 06:39 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 19:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 17:50 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, aprile 27 2022, 11:07 PM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 01:00 CET 4/28. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 22:50 CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, aprile 27 2022, 05:20 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 17:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 16:50 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, aprile 27 2022, 12:34 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 12:45 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 12:25 CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, aprile 26 2022, 11:50 AM (CEST) GrabPay - Elevated Error rate

Processing over GrabPay is back to normal since 12:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GrabPay starting at 11:22 CEST.

We have contacted GrabPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, aprile 25 2022, 06:45 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications (such as refunds, captures and cancellations) has been resolved since 09:10 CEST.

We will continue to monitor and provide a new update if needed.

Please follow new updates through our Status page (www.adyen.com/status).

We continue to investigate an issue resulting in a delay in the processing of a subset of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 15:00 CET.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
lunedì, aprile 25 2022, 03:19 PM (CEST) PayULatam - Elevated Response Times

Response times for transactions processed over PayULatam have returned to normal as of 16:25 CEST.

We will continue to monitor and provide a new update if needed.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform impacting transactions processed through PayULatam. Merchants may be experiencing elevated response times since 14:30 CEST.

We have reached out to PayULatam to further investigate this issue. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, aprile 25 2022, 01:20 PM (CEST) American Express - Increased Error rate for 3DS2 transactions

Processing of 3DS2 transactions over American Express is back to normal since 13:40 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through American Express starting at 12:00 CEST.

Transactions that are affected will return the error message “RReq not received from DS”.

We have contacted American Express and we will provide an update as soon as it becomes available.
lunedì, aprile 25 2022, 11:53 AM (CEST) Partial report generation delay on April 25th 2022

As of 13:00 CEST April 28th 2022, our system has recovered from the partial report generation delay affecting a number of automatically scheduled reports and manually requested reports via our Customer Area.

If you have additional questions, please visit support.adyen.com

Our system continues to recover from the partial report generation delay affecting a number of automatically scheduled reports and manually requested reports via our Customer Area.

Our engineering team continues monitoring the situation and will continue working expediting the generation of the affected reports.

As previously mentioned, the following reports are affected by this generation delay:
- Payments accounting report
- Received payments report
- Dispute report
- ThreeDSecure authentication report
- ThreeDSecure conversion report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

Please follow new updates through our Status page (www.adyen.com/status).

We are currently experiencing a partial report generation delay for a number of automatically scheduled reports and manually requested reports via our Customer Area.

The following reports will therefore experience a generation delay:
- Payments accounting report
- Received payments report
- Dispute report
- ThreeDSecure authentication report
- ThreeDSecure conversion report

In the case of automatically generated reports, it is not required to manually request reports from our Customer Area.

Once the report is available for download, we will send a server-to-server notification with eventCode=REPORT_AVAILABLE. At that moment, the report will also be available for download from the Finance section in the Customer Area.

We will make sure to send a follow-up update reporting on the progress this afternoon.

Please follow new updates through our Status page (www.adyen.com/status).
lunedì, aprile 25 2022, 09:42 AM (CEST) Razer Merchant Services (Molpay) - Elevated Error rate

Processing over Razer Merchant Services (Molpay) is back to normal since 12:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services (Molpay) starting at 06:50 CEST.

This is due to unscheduled maintenance on Razer Merchant Services' end.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, aprile 25 2022, 09:17 AM (CEST) PayUZA - Elevated Error rate

Processing over PayUZA is back to normal since 09:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayUZA starting at 08:56 CEST.

We have contacted PayUZA and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, aprile 25 2022, 12:18 AM (CEST) BCMC - Elevated Error rate

Processing over BCMC is back to normal since 04:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BCMC starting at 00:00 CEST 4/25.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, aprile 24 2022, 09:38 PM (CEST) American Express 3DS2 - Elevated error rate

3DS2 processing over American Express has returned back to normal since 08:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for American Express 3DS2 authentications beginning at 20:20 CEST, resulting in "Transient System Failure" errors.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, aprile 24 2022, 07:47 PM (CEST) American Express 3D Secure - Elevated error rate

3D Secure processing over American Express has returned back to normal since 20:10 CEST.

We will continue monitoring and provide a new update if required.

Please follow our updates.

We identified an issue outside of our platform resulting in elevated error rate for American Express 3D Secure authentications beginning at 19:10 CEST.

We have contacted American Express and we will provide an update as soon as it becomes available.

Please follow our new updates.
domenica, aprile 24 2022, 03:22 PM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 15:56 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 15:10 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, aprile 24 2022, 12:10 PM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 12:30 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an elevated error rate for transactions processed through PayULatam starting at 09:42 CEST.

This is the result of scheduled maintenance on PayULatam's end. You can also follow the status of this on PayULatam's status page: https://status.payulatam.com

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, aprile 24 2022, 12:40 AM (CEST) Oney - Elevated Error rate

Processing over Oney is back to normal since 00:50 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 00:15 CET.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status)
sabato, aprile 23 2022, 08:58 PM (CEST) Delay in the processing of modifications

Delay in the processing of modifications (such as refunds, captures and cancellations) has been resolved since 04:10 CET.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) since 20:30 CET.

Our engineering team is involved and working on a solution. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
sabato, aprile 23 2022, 05:21 PM (CEST) Payzone - Elevated Refusal rate

Processing over Payzone is back to normal since 22:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Payzone starting at 17:04 CEST.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, aprile 23 2022, 09:49 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 10:14 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 09:36 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 22 2022, 07:42 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
venerdì, aprile 22 2022, 06:28 PM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 18:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 18:05 CET.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status)
venerdì, aprile 22 2022, 01:07 PM (CEST) Visa in multiple regions - Elevated Refusal rate

Visa has confirmed the issue as resolved. The refusal rate is back to normal as of April 23rd, 21:00 CEST.

We will continue to monitor and provide an update if needed.

Please follow new updates through our Status Page (www.adyen.com/status).

Visa is looking into the issue and we are seeing the refusal rate is back to normal in most regions. We still observe an elevated refusal rate with reason "82 : Negative CAM, dCVV, iCVV, CVV, or CAVV results" for transactions processed through Visa Brasil.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate with reason "82 : Negative CAM, dCVV, iCVV, CVV, or CAVV results" for transactions processed through Visa in multiple regions starting at 11:58 CEST.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 22 2022, 02:42 AM (CEST) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 03:15 CET.

We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 17:00 CET.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

giovedì, aprile 21 2022, 02:28 AM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 16:28 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 14:50 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, aprile 20 2022, 07:31 PM (CEST) Delay in the processing of modifications

Acquirer and Payment methods

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
mercoledì, aprile 20 2022, 04:21 PM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 16:28 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 14:50 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, aprile 20 2022, 10:27 AM (CEST) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 11:18 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 10:18 CEST.

We have contacted iDeal and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, aprile 19 2022, 07:27 PM (CEST) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved expeditiously.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
martedì, aprile 19 2022, 02:05 PM (CEST) Cielo - Elevated Error rate

Processing over Cielo is back to normal since 01:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Cielo starting at 12:50 CEST.

We have contacted Cielo and will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, aprile 19 2022, 01:09 PM (CEST) Dotpay - Elevated Error rate

Resolved : April 19, 13:30 (CEST)

Processing over Dotpay is back to normal since 13:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Identified : April 19, 11:58 (CEST)

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Dotpay starting at 11:58 CEST.

We have contacted Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

domenica, aprile 17 2022, 07:08 AM (CEST) BoletoBancarioSantander - Elevated Response Time

Processing over BoletoBancarioSantander is back to normal since 07:20 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated response time for transactions processed through BoletoBancarioSantander starting at 06:50 CEST.

We have contacted BoletoBancarioSantander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, aprile 16 2022, 07:59 PM (CEST) Customer Area Payment Search Issue


The issue reported with the payment list and search functionality in the Customer Area has been resolved.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue with the search functionality in the Customer Area in which the transaction list page is empty and search functionality does not yield results.

Our engineering team is engaged and working to resolve this issue.

Please note this does not affect payment processing. Payments continue to process normally.

We will continue to provide updates as they become available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
venerdì, aprile 15 2022, 11:48 PM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 01:58 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 23:23 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, aprile 14 2022, 09:24 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 9:51 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 9:02 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, aprile 13 2022, 05:58 PM (CEST) Wells Fargo - Elevated error rate for captures

Mastercard US has confirmed that the issue resulting in an elevated error rate during the submission of captures has now been resolved as of 23:15 CEST.

We will continue monitoring and provide any further updates if required.

Please follow new updates through our Status Page (www.adyen.com/status).


Correction: Our previous communication suggested the issue was affecting "Mastercard transactions via Wells Fargo", however, this issue is affecting Mastercard US acquiring (not via Wells Fargo).

Mastercard has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue causing an increase of errors during the capture process of Mastercard transactions via Wells Fargo. The issue started at 23:00 CEST on April 12th.

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as one becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
martedì, aprile 12 2022, 12:15 PM (CEST) American Express 3D Secure - Elevated error rate

3D Secure processing over American Express has returned back to normal since 15:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow our updates.

We identified an issue outside of our platform resulting in elevated error rate for American Express 3D Secure authentications beginning at 11:30 CEST.

We have contacted American Express and we will provide an update as soon as it becomes available.

Please follow our new updates.
lunedì, aprile 11 2022, 12:39 PM (CEST) American Express - Increased Error rate for 3DS2 transactions

3D Secure processing over Amex has returned back to normal since 19:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through American Express starting at 14:40 CEST.

We have contacted American Express and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

Processing over American Express is back to normal since 14:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increased error rate for 3DS2 transactions processed through American Express starting at 11:00 CEST.

We have contacted American Express and we will provide an update as soon as it becomes available.
lunedì, aprile 11 2022, 09:00 AM (CEST) BillDesk - Elevated Error rate

Processing over Billdesk is back to normal since 10:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BillDesk starting at 08:12 CET.

BillDesk has confirmed that they are experiencing fluctuations the Payment Gateway services and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, aprile 09 2022, 09:41 PM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 21:57 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 21:16 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 08 2022, 12:25 PM (CEST) Vipps - Elevated Refusal rate

Processing over Vipps is back to normal since 12:35 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Vipps starting at 11:28 CEST.

We have contacted Vipps and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, aprile 07 2022, 12:57 PM (CEST) NETSPOS - Elevated Error rate

Processing over NETSPOS is back to normal since 12:59 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NETSPOS starting at 12:36 CEST.

We have contacted NETSPOS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, aprile 07 2022, 05:45 AM (CEST) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 06:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 05:10 CEST.

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, aprile 07 2022, 03:24 AM (CEST) iDEAL - Elevated Error rate

Processing over iDEAL is back to normal since 04:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

iDEAL has confirmed that SNS Bank, RegioBank and ASN Bank are currently undergoing planned maintenance at the moment.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDEAL starting at 08:00 CEST.

We have contacted iDEAL and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, aprile 06 2022, 10:39 AM (CEST) Intermittent network connectivity issues in Europe starting 10:20 CEST

The external network issue has been resolved. Performance for merchants connecting to our European datacenters has recovered as of 10:46 CEST.

We will continue monitoring closely and provide new updates if required.

The external network issue affecting merchants connecting to our European datacenters has stabilized as of 10:46 CEST.

We will continue monitoring closely and provide new updates if required.

Due to an issue outside of the Adyen Platform, merchants connecting to our European endpoints may experience intermittent connectivity issues starting at 10:20 CEST.

Our technical team is monitoring the situation and rerouting traffic where possible to alleviate this issue.

We will keep you informed via system message or via our status page (www.adyen.com/status) in the case of any required updates.
mercoledì, aprile 06 2022, 01:36 AM (CEST) Banco Santander - Elevated Error rate

Processing over Banco Santander is back to normal since 03:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banco Santander starting at 00:00 CEST.

We will contact Banco Santander and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, aprile 05 2022, 12:44 PM (CEST) UATP - Elevated Error rate

Processing over UATP is back to normal since 17:25 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through UATP starting at 11:45 CEST.

We have contacted UATP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, aprile 05 2022, 04:42 AM (CEST) FPX Online Banking in Malaysia - Elevated Refusal rate

Processing over FPX Online Banking in Malaysia is back to normal since 05:50 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through FPX Online Banking in Malaysia starting at 03:51 CEST.

FPX Online Banking in Malaysia has informed us that they are performing emergency maintenance on their end.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, aprile 05 2022, 02:05 AM (CEST) Pix - Elevated Refusal rate

Processing over Pix is back to normal since 04:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through Pix starting at 01:00 CET/CEST.

We have contacted Pix and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, aprile 04 2022, 11:52 AM (CEST) Amex 3D secure 2 - Offer conversion issues

3D Secure processing over Amex has returned back to normal since 21:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Our monitoring picked up on offer conversion issues with Amex 3D Secure 2 transactions starting at 10:58 CEST.

This may cause offers to remain open until cancelled.

We are in contact with Amex and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, aprile 04 2022, 10:30 AM (CEST) Mastercard 3D Secure 2 - Elevated error rate

3D Secure 2 processing over Mastercard has returned back to normal since 10:31 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for Mastercard 3D Secure 2 authentications beginning at 10:10 CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, aprile 04 2022, 07:03 AM (CEST) DiscoverUS - Elevated Error rate

Processing over DiscoverUS is back to normal since 07:21 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through DiscoverUS starting at 06:44 CEST.

We have contacted DiscoverUS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, aprile 02 2022, 08:56 PM (CEST) Swish - Elevated Error rate

Processing over Swish is back to normal since 23:30 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 20:10 CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, aprile 02 2022, 10:47 AM (CEST) PayU Latam - Elevated Error rate

Processing over PayU Latam is back to normal since 11:10 CEST. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Latam starting at 09:35 CEST.

We have contacted PayU Latam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, aprile 01 2022, 04:14 PM (CEST) Amex 3D Secure - Elevated response times

3D Secure processing over Amex has returned back to normal since 19:00 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated response times for Amex 3D Secure authentications as of 15:18 CEST.

A subset of transactions may fail due to timeouts.

We have contacted Amex about this issue. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status)

marzo 2022

giovedì, marzo 31 2022, 08:38 PM (CEST) GCash - Elevated Refusal rate

Processing over AntFinancialOSP with GCash is back to normal since 23:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated refusal rate for transactions processed through AntFinancialOSP with GCash starting at 20:00 CEST.

We have contacted AntFinancialOSP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 30 2022, 10:49 PM (CEST) Twint - Elevated Error rate

Processing over Twint is back to normal since 12:50 AM 3/31 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through ACQUIRER starting at 22:30 CET/CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 30 2022, 10:29 AM (CEST) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 11:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 06:10 CEST.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 30 2022, 07:51 AM (CEST) AdyenNyce - Elevated Error rate

Processing over AdyenNyce is back to normal since 17:00 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenNyce starting at 07:42 CEST.

We are working on it and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, marzo 27 2022, 03:22 PM (CEST) PayU Latam - Elevated Error rate

Processing over PayU Latam is back to normal since 16:30 CET. We will continue monitoring and provide a new update if required.

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayU Latam starting at 14:30 CET.

We have contacted PayU Latam and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, marzo 27 2022, 12:30 AM (CET) Oney - Elevated Error rate

Processing over Oney is back to normal since 01:22 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Oney starting at 00:02 CET/CEST.

We have contacted Oney and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, marzo 24 2022, 04:57 PM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 03:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting from 15:53 CET.

Swish are working to fix the problem and we will share an update when the status changes.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
giovedì, marzo 24 2022, 04:15 PM (CET) [Identified] Degraded performance in Europe starting at 15:40 CEST

Connectivity and performance for merchants connecting to our European datacenters has recovered from 16:10 CEST. Modifications will be temporarily processed with a delay as our systems continue to recover from the incident.

We will continue monitoring closely and provide new updates if required.

We have identified an issue which may be resulting in intermittent degraded performance for a number of requests processed through our European endpoints starting at 15:40 CEST.

We are currently investigating and will provide an update as soon as it becomes available.
giovedì, marzo 24 2022, 09:23 AM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 09:25 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 08:00 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 23 2022, 03:20 AM (CET) AdyenInterac - Elevated Error rate

Processing over Interac is back to normal since 04:25 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenInterac starting at 02:58 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, marzo 22 2022, 09:55 PM (CET) BCMC - Elevated Error rate

Processing over BCMC is back to normal since 22:02 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through BCMC starting at 19:49 CET. BCMC was under scheduled maintenance from 19:00-22:00 CET.

We have contacted BCMC and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, marzo 22 2022, 07:30 PM (CET) Delay in the processing of modifications

The delay in the processing of modifications has now been cleared and the modifications are once again being processed normally.

Please follow new updates on our Status Page (www.adyen.com/status)

Please contact Adyen Support(support@adyen.com) in case you have additional questions.


We continue to investigate an issue resulting in a delay in the processing of a subset of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Please contact Adyen Support (support@adyen.com) in case you have any questions.




We have identified an issue resulting in a delay in the processing of modifications (such as refunds, captures and cancellations) .

Processing of transactions is not affected.

Our engineering team has addressed this issue and we expect to see this delay resolved within the hour.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
lunedì, marzo 21 2022, 05:17 PM (CET) MasterCard network tokens - Elevated Error rate

Error rate for network token lookup and creation requests processed through MasterCard network tokens has returned back to normal since 17:26 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform impacting MasterCard network token lookup and creation. Merchants using this service may be experiencing elevated error rates since 16:25 CET.

We have reached out to MasterCard to further investigate this issue. We will provide an update as soon as it becomes available.

Please note that payment processing is not impacted by this issue, as failed network tokens authorisation requests are automatically re-submitted using card details.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, marzo 20 2022, 02:51 PM (CET) Payzone - Elevated Error rate

Processing over Payzone is back to normal since 00:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

The issue outside of our platform is still resulting in an elevated error rate for transactions processed through Payzone starting at 16:42 CET.

We have previously contacted Payzone and we will provide an update when available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Payzone starting at 16:42 CET.

We have contacted Payzone and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, marzo 20 2022, 09:24 AM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 10:09 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 09:02 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, marzo 20 2022, 02:00 AM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 03:38 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 01:20 CET/CEST.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, marzo 19 2022, 12:31 PM (CET) AdyenJCB - Elevated Error rate

Processing over AdyenJCB is back to normal since 12:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AdyenJCB starting at 12:10 CET.

We have contacted JCB Team and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, marzo 19 2022, 10:17 AM (CET) JCB Japan - Elevated Error rate

Processing over JCB Japan is back to normal since 12:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Adyen JCB Japan starting at 09:30 CET.

We have contacted the acquirer and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

sabato, marzo 19 2022, 03:23 AM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 03:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).


Processing over Interac is back to normal since 03:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 03:10 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, marzo 19 2022, 02:38 AM (CET) PayMaya - Elevated Error rate

Processing over PayMaya is back to normal since 02:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayMaya starting at 02:00 CET

We have contacted PayMaya and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, marzo 17 2022, 09:48 PM (CET) EMS - Elevated Error rate

Processing over ACQUIRER is back to normal since 23:00 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through EMS starting at 13:25 CET/CEST.

We have contacted EMS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, marzo 17 2022, 05:03 PM (CET) AfterPay - Elevated Error rate

Processing over AfterPay is back to normal since 17X:30 CET/CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AfterPay starting at 13:10 CET.

We have contacted AfterPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 16 2022, 03:20 AM (CET) GrabPay - Elevated Error rate

Processing over GrabPay is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GrabPay starting at 00:45 CET.

We have contacted GrabPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 16 2022, 02:43 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 00:45 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 16 2022, 02:30 AM (CET) AntFinancialOSP - Elevated Error rate

Processing over AntFinancialOSP is back to normal since 03:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through AntFinancialOSP starting at 00:45 CET.

We have contacted AntFinancialOSP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, marzo 15 2022, 05:35 AM (CET) Maybank - Elevated Error rate

Processing over Maybank is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 05:00 CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, marzo 14 2022, 05:15 PM (CET) Delay in modification processing

The modification processing delay issue has been resolved and modifications are once again processing normally.

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in the delay of modification processing (e.g. refunds, captures and cancellations).

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
lunedì, marzo 14 2022, 07:45 AM (CET) Maybank - Elevated Error rate

Processing over MayBank is back to normal since 09:30 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Maybank starting at 07:30CET.

We have contacted Maybank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, marzo 14 2022, 07:15 AM (CET) Mashreq Bank - Elevated Error rate

Processing through Mashreq Bank is back to normal since 08:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mashreq Bank starting at 07:30 CET.

We have contacted Mashreq Bank and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, marzo 12 2022, 12:18 PM (CET) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 13:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 11:40 CET.

We have contacted Vipps and we will provide an update as soon as it becomes available.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

Please also follow new updates through our Status Page (www.adyen.com/status).
sabato, marzo 12 2022, 03:23 AM (CET) FPX Online Banking in Malaysia - Elevated Error rate

Processing over FPX Online Banking in Malaysia is back to normal since 02:34 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for FPX Online Banking transactions in Malaysia starting at 02:00 CET due to a bank connection issue for CIMB.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, marzo 10 2022, 08:49 PM (CET) Delay in modification processing

The modification processing delay issue has been resolved and modifications are once again processing normally.

Please contact Adyen Support(support@adyen.com) in case you have additional questions.

We have identified an issue resulting in the delay of modification processing (e.g. refunds, captures and cancellations).

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as it becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
giovedì, marzo 10 2022, 08:19 PM (CET) Swish - Elevated Error rate

Processing over Swish is back to normal since 00:50 CET 3/11. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Swish starting at 19:44 CET/CEST.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, marzo 10 2022, 10:08 AM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 11:22 CET.

Twint has confirmed their systems are fully functional again. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Twint starting at 09:40 CET.

We have contacted Twint and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, marzo 10 2022, 01:18 AM (CET) KCP - Elevated Error rate

Processing over KCP is back to normal since 02:16 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through KCP starting at 01:00 CET/CEST 3/10.

We have contacted KCP and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 09 2022, 04:53 PM (CET) Interac - Elevated Error rate

Processing over Interac is back to normal since 16:54 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Interac starting at 16:21 CET.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 09 2022, 12:49 PM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 06:32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 11:00 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 09 2022, 08:07 AM (CET) Banorte - Elevated Error rate

Processing over Banorte is back to normal since 08:14 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Banorte starting at 07:38 CET.

We have contacted Banorte and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 09 2022, 06:00 AM (CET) Razer Merchant Services(Molpay) - Elevated Error rate

Processing over Razer Merchant Services(Molpay) is back to normal since 06:42 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Razer Merchant Services(Molpay) starting at 05:35 CET.

We have contacted Razer Merchant Services(Molpay) and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
martedì, marzo 08 2022, 01:16 PM (CET) Idempotency - errors starting at 12:48 CET in US region

Performance for our idempotency service in the US region has recovered since 13:13 CET.

We recommend merchants to retry requests that may have failed with the same idempotency key.

We will continue to monitor the situation closely and provide a new update if required.

Please follow new updates through our Status page (www.adyen.com/status).

We are currently experiencing degraded performance for our idempotency service in the US region since 12:48 CET. As a result, merchants using this service may be seeing an elevated error rate for idempotent calls.

Our technical teams are actively working on urgently resolving this issue.

We will provide a new update in the next 30 minutes.

Please follow new updates through our Status page (www.adyen.com/status).
lunedì, marzo 07 2022, 08:59 PM (CET) Vipps - Elevated Error rate

Processing over Vipps is back to normal since 19:30 CET. We will continue monitoring and provide a new update if required.

Please contact Adyen Support (support@adyen.com) in case you have additional questions

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Vipps starting at 18:00 CET/CEST.

For more details you can consult the Vipps status page: https://vipps.statuspage.io/

We will continue monitoring and provide an update once available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
lunedì, marzo 07 2022, 04:44 PM (CET) Tap - Elevated Error rate

Processing over ACQUIRER is back to normal since 05:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Tap starting at 10:50 CET.

Tap has informed us that they're actively working on resolving the issue. We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, marzo 07 2022, 12:50 PM (CET) Twint - Elevated Error rate

Processing over Twint is back to normal since 13:30 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in an elevated error rate for transactions processed through Twint starting at 12:03 CET.

We are investigating and will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
lunedì, marzo 07 2022, 04:41 AM (CET) MoMo - Elevated Error rate

Processing over MoMo is back to normal since 05:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through MoMo starting at 04:15 CET.

We have contacted MoMo and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, marzo 06 2022, 04:34 PM (CET) MasterCard 3D Secure - Elevated error rate

3D Secure processing over Mastercard has returned back to normal since 20:00 CET/CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard has confirmed that they are experiencing a system issue and they are working to resolve it as soon as possible. This issue only affect 3D Secure 2 transactions and not 3D Secure 1.

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We identified an issue outside of our platform resulting in elevated error rate for MasterCard 3D Secure authentications beginning at 5th of March 17:11 CET.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
domenica, marzo 06 2022, 02:11 AM (CET) Dotpay - Offer conversion issues

Performance for Dotpay returned to normal shortly after the issues started on Sunday the 6th of March.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with Dotpay starting at 09:00 CET/CEST.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

We are in contact with Dotpay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
sabato, marzo 05 2022, 06:50 PM (CET) Mastercard -3DS Elevated Error rate

3D Secure processing over Mastercard has returned back to normal since 03:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Mastercard 3DS authentications beginning at 17:20 CET/CEST.

We have contacted Mastercard and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, marzo 04 2022, 08:09 PM (CET) NAB - Elevated Error rate

Processing over NAB is back to normal since 00:30 CET, 06 March 2022. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through NAB starting at 19:45 CET.

We have contacted NAB and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
venerdì, marzo 04 2022, 01:23 PM (CET) Swish - Elevated Refusal rate

Processing over Swish is back to normal since 16:40 CET on 04/03/2022. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an increase of "RF07:Transaction declined" refusal for transactions processed through Swish starting at 12:40 CET.

We have contacted Swish and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, marzo 03 2022, 03:54 PM (CET) [Resolved] Pix – Degraded conversion rate

We have identified an issue resulting in a degraded conversion rate for transactions processed through Pix starting around 14:40 CET and getting back to normal rates around 15:40 CET.

We will continue monitoring and provide a new update if required. Please follow new updates through our Status Page (www.adyen.com/status).
giovedì, marzo 03 2022, 06:46 AM (CET) GCash - Offer conversion issues

Service for GCash is back to normal since 09:00 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have been informed of issues with GCash via AntFinancialOSP starting at 06:09 CET.

This may cause offers to remain open until cancelled. No payment errors are expected as the request is never sent to Adyen.

AntFinancialOSP has confirmed they are currently experiencing system breakdown and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
mercoledì, marzo 02 2022, 07:02 PM (CET) Wells Fargo - Elevated error rate for captures

All failed capture requests related to this incident have been retried as of 11:16 PST. We will follow up separately in case of additional capture failures.

Please contact Adyen Support (support@adyen.com) in case you have any questions.

Processing of capture requests has returned to normal and errors have resolved as of 10:15 PST. We will now identify and retry failed captures during this period. A resolution message will be sent once this is completed.

Please contact Adyen Support (support@adyen.com) in case you have any questions

We have identified an issue causing an increase of errors during the capture process for Wells Fargo transactions.

Our engineering team is involved and working on a solution with high priority. We will provide an update as soon as one becomes available.

Please contact Adyen Support (support@adyen.com) in case you have any questions.
mercoledì, marzo 02 2022, 12:41 PM (CET) Visa Europe - Elevated Refusal rate

Processing over Visa Europe with Norway issued cards is back to normal since 13:32 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

The observed Visa Europe issues starting at 10:58 CET are mainly affecting transactions made with cards issued in Norway.

We have contacted Visa and we will provide further updates as soon as they become available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated amount of "91 : Issuer unavailable or switch inoperative" refusals for transactions processed through Visa Europe starting at 10:58 CET.

We have contacted Visa and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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