Simply leave your details below and the report will download automatically. Don't have time to read it now? We'll email you a copy too.
To help you understand shoppers better we've commissioned 451 Research to survey over 5000 shoppers and 500 retailers in the UK, Spain, France, Germany, and the Nordics. The results included:
The three fundamental customer demands: convenience, context, and control.
Quick service restaurants (QSRs) have the strongest desire to increase collaboration between in-store and online sales channels.
Not being able to meet expectations has a direct impact on the bottom line; long queues cost retailers €16.3 billion in potential sales over the last 12 months.