We took an unobvious approach to starting a payments company, building a platform from scratch. Today, we're the payments platform of choice for the world's brightest companies. Our unobvious approach is a product of our diverse perspectives. This diversity, of backgrounds, cultures, and perspectives, is essential in helping us maintain our momentum. Our business challenges are unique, we need as many different voices as possible to join us in solving them - voices like yours. So no matter where you’re from, who you love, or what you believe in, we welcome you to be your true self at Adyen.
Associate Account Manager
We are looking for an Associate Account Manager to join the Account Management team in Shanghai. As product and industry experts, our Account Management teams are strategic assets to their merchants. They focus first and foremost on understanding the unique needs of a merchant and delivering insight and solutions that meet those needs. As such, they accept end-to-end ownership of the success and satisfaction of the merchants in their care.
Relationship Management: Build and drive strong relationships with key merchant contacts and leverage those relationships to drive the best possible merchant experience.
Strategic Consultation: Become a payment expert for our merchants, delivering expertise, education, and guidance to merchants on their global payment strategy. Also provide a feedback loop for Adyen, by gathering merchant’s feedback, evaluating the evolution of merchant needs, and communicating these to product and management personnel.
Portfolio Growth: Grow our relationship and business with assigned merchant accounts to help them grow, while also meeting our strategic and financial targets.
Project Management: Collaborate with Adyen personnel and resources on internal and customer facing projects.
Commercial: Possess a commercial mindset, with the ability to build and support strong merchant relationships and help them grow, while also identifying mutually beneficial opportunities to drive commercial growth.
Analytical and technical ability: Comfortable with analytics and technical discussions about the nuances of payments and high-level technical discussions.
Critical thinker: Able to engage in and navigate fast paced discussions internally and with customers to drive positive outcomes.
Motivation: Inspired by the potential for innovation in the payments space, and passionate in his/her drive to push boundaries and create value.
Execution and results oriented: A strategic thinker with excellent project management skills and the ability to manage time-sensitive, cross-functional initiatives in a fast-paced, highly entrepreneurial environment with little supervision.
Communication: Exceptional interpersonal skills and the ability to collaborate successfully with all levels of management, both inside and outside of Adyen.
Global Perspective: Ability to interface seamlessly with a global multicultural team (culturally aware, adjusts his or her communication style to audiences), both internally and with customers. Open to up to 25% travel.
Leadership: Proven experience leading by example (exhibiting integrity, enthusiasm, and drive) and fostering collaboration throughout organizations.
Experience: 2+ years of experience in account management, consulting, or a related field.
Adyen is the payments platform of choice for the world's top companies, delivering frictionless payments across online, mobile and in-store channels. It is the only provider of a modern end-to-end infrastructure, connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. With offices around the world, Adyen serves nine of the 10 largest U.S. internet companies and many worldwide retailers. Customers include Facebook, Uber, L'Oreal, Casper, Bonobos, and Spotify.
If this role looks like your next step, apply by clicking the below link. We can’t wait to meet you!