Last year, retailers missed out on £2.6 trillion in revenue, globally. Our latest report reveals how to create a positive shopping experience and avoid losing revenue.
The road to retail recovery lies in reinvention. Discover the consumer trends that will shape commerce in the months and years to come. The report includes:
The UK may be open for business again but there's still a lot of uncertainty and many consumers are re-evaluating what’s essential. As they become more selective, securing loyalty becomes critical. It's not enough to open their wallets, you have to win their hearts.
But how do you secure customer loyalty in a market where things seem to change almost by the week?
We created this report to help you make sense of this new landscape and understand how retail recovers from COVID-19.
What you need to know from this year's retail report
In-store customers spent 40% more when they moved online during the pandemic.
71% won’t return if they’ve had a bad experience either in store or online.
73% expect businesses to maintain the flexibility they've shown during the pandemic.