Australia

Adyen Australia Pty Ltd

RITS MEMBER QUARTERLY RETAIL PAYMENT INCIDENT REPORTING AND DISCLOSURE REQUIREMENTS

The RBA has published a document explaining the purpose and compilation of the disclosure data, and you can read about it here. As a RITS Member, Adyen Australia Pty Ltd is required to report quarterly retail payment incidents. The quarterly data will be updated on the 15th calendar day of the second month after the quarter.

Availability of Payments Services to Individuals and Businesses Provided by Adyen Australia Pty Ltd

Quarter 2, 2022

	Payment Service
	Withdraw/deposit cash at an ATM	Transact over- the- counter in a branch	Make card payments (cardholders)	Accept card payments (businesses)	Access accounts using online banking (web browser or mobile device app)	Make/receive account transfers – fast payments	Make/receive account transfers – next business day
Service availability %	N/A	N/A	N/A	100	N/A	N/A	N/A
Significant outages due to problems at Adyen Australia Pty Ltd (in hours:minutes)	N/A	N/A	N/A	0.00	N/A	N/A	N/A
Significant outages due to problems at system-wide infrastructure or natural disasters (in hours:minutes)	N/A	N/A	N/A	0.00	N/A	N/A	N/A

Description of services and metrics

Service availability %	The actual amount of time that the service is not experiencing a significant outage, as a proportion of the amount of time during which the service was planned to be available in the quarter. Planned available time excludes planned outages (e.g. for system maintenance).
Significant outage	Unplanned unavailability of a service that meets minimum thresholds for duration and the proportion of customers affected.
System-wide infrastructures	Includes payment systems provided by the RBA, card schemes and other central payment system infrastructure; electricity network; and provider of telecommunications network links to Adyen Australia Pty Ltd’s operating or data centres.
Accept card payments (businesses)	Ability of businesses using the payment services of Adyen Australia Pty Ltd to accept card payments, either at point-of-sale or online/in-app. Outages exclude problems with the cardholder’s bank or payment acceptance devices that are not provided by Adyen Australia Pty Ltd.