Is your checkout 
costing you revenue?

Last year, retailers missed out on £2.6 trillion in revenue, globally. Our latest report reveals how to create a positive shopping experience and avoid losing revenue. 


New beginnings

Discover the consumer trends that will impact the food and hospitality industries in the months and years to come. The report includes: 

  • Economic analysis from the Centre for Economics and Business Research (CEBR)
  • Data insights from the Adyen payments platform
  • Findings from a survey of over 25,000 consumers around the world
  • First-hand accounts from leading businesses including Domino's Pizza and Joe & The Juice 

Download report:

From the ashes

The UK may be open for business again but there's still a lot of uncertainty and many consumers are re-evaluating what’s essential. As they become more selective, securing loyalty becomes critical. It's not enough to open their wallets, you have to win their hearts.

But how do you secure customer loyalty in a market where things seem to change almost by the week?

We created this report to help you make sense of this new landscape and understand how businesses can recover from COVID-19.


Key findings

Rewards need to be better

57% of UK consumers believe food and hospitality businesses need to improve the ways they reward them for their custom.

Payment-linked loyalty

61% of UK consumers would be more likely to buy from a brand if its loyalty programme was linked to their payment card.

Digital is here to stay

73% of UK consumers expect food and hospitality businesses to embrace digital to improve their services.

Download report

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