Last year, retailers missed out on £2.6 trillion in revenue, globally. Our latest report reveals how to create a positive shopping experience and avoid losing revenue.
Discover the consumer trends that will impact the food and hospitality industries in the months and years to come. The report includes:
The UK may be open for business again but there's still a lot of uncertainty and many consumers are re-evaluating what’s essential. As they become more selective, securing loyalty becomes critical. It's not enough to open their wallets, you have to win their hearts.
But how do you secure customer loyalty in a market where things seem to change almost by the week?
We created this report to help you make sense of this new landscape and understand how businesses can recover from COVID-19.
57% of UK consumers believe food and hospitality businesses need to improve the ways they reward them for their custom.
61% of UK consumers would be more likely to buy from a brand if its loyalty programme was linked to their payment card.
73% of UK consumers expect food and hospitality businesses to embrace digital to improve their services.