4 retail trends you need to know for 2023
A guide to peak season growth in Malaysia
The past few years have driven a spike in online shopping, but it hasn't killed the consumer's love for in-store shopping. As peak season rolls around, the importance of delivering excellent cross-channel shopping experiences cannot be unstated.
And the data shows this – 77% of Malaysian consumers believe that retailers should deliver the same cross-channel experiences they provided during the pandemic.
Want to learn how to provide superior customer journeys and make the most of this busy shopping period? Unlock the guide and checklist to optimize your stores and website for peak season.
1. Leverage unified commerce
Connect payments across all your sales channels to enable excellent cross-channel experiences like click and collect and buy online, return in-store to entice your shoppers.
2. Enable your customers to pay how they want
Implement the latest payment trends like QR codes to offer your shoppers a superior customer experience.
3. Improve the flow of your physical stores
Determine the best terminal and payment methods suited for your physical stores to help prevent long queues at the till when your store fills up with shoppers.