Beyond the check-in: Seamless guest experiences, at scale

"In hospitality, our focus is really about what we can do for the guests," Adam Seskis, CEO of RMS, concludes with a smile. "With Adyen and RMS, we create a memorable experience for every guest."

RMS is a platform of firsts – one of the first platforms in the hospitality industry, one of the first to go to the cloud, and one of the first to offer multi-property capability to their users. And as a platform of firsts, it's no wonder that they want to continue staying ahead of the competition with embedded payments. "It's becoming clear that embedded payments are critical," Adam explains.

Backed by over 40 years of history, the end-to-end platform continues to evolve, demonstrating a lasting dedication to innovation in hospitality. They help their users drive revenue, operate efficiently, and create personalised guest experiences. They service a whopping 7,000 properties, from caravan parks to all-inclusive resorts to service apartments, and operate in 70 markets worldwide.

In 2023, RMS introduced RMS Pay to their users, an embedded payment solution powered by Adyen for Platforms. Their objective? To boost operational efficiency, help users combat fraud, and create memorable and seamless guest experiences.