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Why five-star guest experiences start with payments

Insights from leading hospitality brands on delivering high quality service through personalised, flexible payments technology.

2 February, 2022
 ·  6 minutes
A woman in a hotel bar paying for their drinks by tapping a card on Adyen's terminal.

The traveller of today aspires to stay continuously connected, both online and offline. They expect the same kinds of experiences at hotels as from airlines and retail stores. And they want to be able to book via their preferred channels and pay using their preferred payment methods.

As global hospitality brands look for ways to satisfy these evolving guest demands, payments shine out as an area of opportunity. Smart services and capabilities once considered optional (like mobile check-in) are now quickly becoming mandatory in a pandemic-recovering world.

How can hospitality businesses keep up? Here are three ways flexible payments technology can help leading brands deliver five-star experiences for their guests.

A family at a hotel reception desk making a payment by tapping a smartphone at Adyen's P400 Plus terminal.
A woman in restaurant paying for food by tapping a VISA card on Adyen's AMS1 terminal.

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