The 2023 Australian Hotels and Resorts Guide

Welcome to the world of payments for hospitality. Whether you want to prevent fraud, recognise returning guests, or offer smooth check-ins and check-outs, this guide has got you covered.

  • An overview of the hospitality payments landscape

  • Practical tips and industry insights

  • Local and regional insights

  • Checklist to evaluate your payments setup

Download the guide
Cover of The 2023 Australian Hotels and Resorts Guide featuring Adyen payment solutions

An overview of the hospitality payments landscape

Understand the major players alongside hotels and the main touchpoints in the guest’s journey.

Person using a smartphone to make a contactless payment at a checkout terminal with Adyen POS system

Practical tips

Follow best practices in offering local payment methods, combining online and in-person payments, staying PCI compliant, and using payments data to personalise your guest experience.

A professional working on a computer with Adyen omnichannel payments dashboard on the screen

Local and regional insights

Discover the top payment methods, popular sales channels, highest spending customers, and much more.

Smiling woman sitting in a pink chair using her smartphone.

Checklist

Evaluate your current payments framework and identify any gaps.

Waitress assisting a customer with a payment on a tablet at a restaurant

Why payments?

Reach more guests

62% of Australian guests won’t complete their reservation if they can’t pay how they want.

Gain competitive advantage

Only 34% of Australian hospitality businesses use payments data to improve customer experiences.

Cut down costs

42% of Australian hospitality businesses saw significant costs from preventable fraud and chargebacks.

Get the guide

Dive in for the latest on fraud prevention, guest recognition, and seamless customer journeys. A world of data and insights awaits you.

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