Platform status

Our support center in Amsterdam is available 24/7. You can reach us via our website or by phone or call us directly

All systems are operational

Platform availability
Operational
Acquirer / Payments performance
Operational
Customer Area / Reporting
Operational
Settlement / Payout
Operational

Previous incidents

Dienstag, November 29, 01:17 vorm. (MEZ) iDeal - Elevated Error rate

Processing over iDeal is back to normal since 02:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through iDeal starting at 01:00 CET.

iDeal has confirmed degraded performance on their Status Page: (https://beschikbaarheid.ideal.nl/)

We'll continue monitoring and provide an update as soon as it becomes available.
Freitag, November 25, 06:06 nachm. (MEZ) GoPay - Elevated Error rate

Processing over GoPay is back to normal since 18:40 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through GoPay starting at 17:47 CET.

We have contacted GoPay and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
Freitag, November 25, 12:41 nachm. (MEZ) Delayed Response Time for Support Requests

The reported issue with our ticket/contact system has been resolved since 14:30 CET.

We will continue monitoring the situation and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

Adyen engineers have deployed a preliminary fix for the intermittent issue with our ticket/contact system. We have observed an improvement in performance of the affected system.

We will continue to monitor and provide a subsequent update upon full resolution of the issue via our Status Page (www.adyen.com/status).

We have identified an intermittent issue with our ticket/contact system which may prevent merchants from being able to contact us through support@adyen.com and other email channels.

This issue does not affect the Customer Area support ticket creation page. Please log in to the Customer Area and use the below link in case you need to contact Adyen Support:
https://ca-live.adyen.com/ca/ca/contactUs/support.shtml

Merchants might experience delayed responses to their support requests as a result.

We will provide an update in 30 minutes via our Status Page (www.adyen.com/status).
Donnerstag, November 24, 07:15 nachm. (MEZ) Visualization delays in the Customer Area

The issue affecting the generation of visualizations within the Customer Area has now been resolved as of 19:35 CET.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.

We have identified an issue within our Customer Area resulting in a delay in the generation of Shopper DNA visualisations, transaction list page being empty and search functionality not returning results for some search queries starting 16:40 CET.

Our development team is working to resolve this issue.

Please note that risk score calculations, risk checks performed during payment processing and payment processing is not affected by this issue.

Please contact Adyen Support (support@adyen.com) in case you have additional questions.
Dienstag, November 22, 06:51 nachm. (MEZ) Discover - Elevated Error rate

Processing over Discover US is back to normal since 20:00 CET.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through Discover starting at 18:35 CET.

We will contact Discover and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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