Is your checkout 
costing you revenue?

Last year, retailers missed out on £2.6 trillion in revenue, globally. Our latest report reveals how to create a positive shopping experience and avoid losing revenue. 

Retail Report

New beginnings

The road to retail recovery lies in reinvention. Discover the consumer trends that will shape commerce in the months and years to come. The report includes: 

  • Economic analysis from the Centre for Economics and Business Research (CEBR)
  • Data insights from the Adyen payments platform
  • Findings from a survey of over 25,000 consumers around the world
  • First-hand accounts from leading brands including Aesop, Domino's Pizza, Joe & The Juice, and MUJI 

Download report:

From the ashes

The UK may be open for business again but there's still a lot of uncertainty and many consumers are re-evaluating what’s essential. As they become more selective, securing loyalty becomes critical. It's not enough to open their wallets, you have to win their hearts.

But how do you secure customer loyalty in a market where things seem to change almost by the week?

We created this report to help you make sense of this new landscape and understand how retail recovers from COVID-19.


Key findings

What you need to know from this year's retail report

Multi-channel shoppers are worth more

In-store customers spent 40% more when they moved online during the pandemic.

You’ve got one shot

71% won’t return if they’ve had a bad experience either in store or online.

There’s no going back

73% expect businesses to maintain the flexibility they've shown during the pandemic.

Companies working with Adyen

Download report

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