Technical Support Engineer, POS

San Francisco

Adyen is looking for an Technical Support Engineer for the Point of Sale Support team in San Francisco. This person will operate as a first point of contact for many of Adyen’s retail merchants across the globe, working closely with both the Sales and Account Management teams. The ideal candidate is extremely merchant-focused and highly motivated by team success. Experience with both hardware and software at a technology driven company is a definite plus.

Responsibilities

  • Support: provide support to merchants and provide troubleshooting and technical support via phone, web-based tools, e-mail and physical merchant visits
  • Consulting: Advise merchants regarding the best implementation practices and also address specific merchants issues

Qualifications

  • Background: solid experience in problem analysis and resolution of software problems
  • Technical: Affinity with internet technologies and knowledge of customer relations technical processes (such as HTML / Javascript / PHP/ JSON). Experience supporting APIs and SDKs. Networking knowledge (such as TCP/IP, switches, routers, etc) is a plus
  • Creative: Candidate will be innovative, have strong problem solving capabilities and is able to adapt to new processes and procedures quickly while dealing with many varied technical support requests
  • Independent: The ideal candidate will be committed, flexible, and have a demonstrated ability to maintain high levels of productivity with minimal supervision
  • Writing: Strong written and verbal communication skills

Want to know more about the daily work of a Technical Support Engineer? Have a look at the blogpost of our colleague Stijn! https://www.linkedin.com/pulse/working-nerve-center-fintech-unicorn-stijn-van-esveld

About Adyen

Adyen is the payments platform of choice for the world’s leading companies. The only provider of a modern end-to-end infrastructure connecting directly to Visa, MasterCard, and consumers' globally preferred payment methods, Adyen delivers frictionless payments across online, mobile, and in-store. With offices all around the world, Adyen serves more than 4,500 businesses, including 8 of the 10 largest U.S. Internet companies. Customers include Facebook, Uber, Netflix, Spotify, L'Oreal and Burberry.

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Technical Support Engineer, POS - San Francisco