Platform status

Our support center in Amsterdam is available 24/7. You can reach us via our website or by phone on +3131858888138.

All systems are operational

Platform availability
Operational
Acquirer / Payments performance
Operational
Customer Area / Reporting
Operational
Settlement / Payout
Operational

Previous incidents

lørdag, oktober 16, 06:34 AM (CEST) Interac - Elevated Error rate

Processing over Interac is back to normal since 07:15 CEST. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an intermittent errors for transactions processed through Interac starting at 06:05 CEST.

We have contacted Interac and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).
fredag, oktober 15, 03:22 PM (CEST) Customer Area - Transaction list and payment search issue

The issue reported with the payment list and search functionality in the Customer Area has been resolved as of 15:40 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue resulting in the transaction list page being empty and search functionality in the Customer Area not returning results for some search queries.

Our technical teams have been engaged and are urgently working on a resolution for this issue.

Note that payment processing is not affected by this issue.

Please follow new updates through our Status Page (www.adyen.com/status).
fredag, oktober 15, 08:17 AM (CEST) MasterCard 3D Secure - Elevated error rate

MasterCard has resolved the 3DS2 issue causing "RReq not received from DS" errors as of 13:03 CEST.

We will continue to monitor and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

MasterCard is working to resolve the 3DS2 issue with urgency. We will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).

We are still continuing to see errors but they are specific to 3DS2 MasterCard only.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).


We identified an issue outside of our platform resulting in elevated error rate for MasterCard 3D Secure authentications beginning at 08:00 CEST.

We have contacted MasterCard and we will provide an update as soon as it becomes available.

For more information on how this issue may be affecting your processing, please refer to our FAQ (https://www.adyen.help/hc/en-us/articles/360022088740).

Please follow new updates through our Status Page (www.adyen.com/status).
torsdag, oktober 14, 11:05 AM (CEST) PayULatam - Elevated Error rate

Processing over PayULatam is back to normal since 11:50 CEST.

We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through PayULatam starting at 10:44 CEST.

Please follow new updates through our Status Page (www.adyen.com/status).
torsdag, oktober 14, 06:07 AM (CEST) DiscoverUS - Elevated Error rate

Processing over DiscoverUS is back to normal since 06:45 CET. We will continue monitoring and provide a new update if required.

Please follow new updates through our Status Page (www.adyen.com/status).

DiscoverUS has confirmed that they are conducting maintenance and the window is until 11:00 CEST

We will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

We have identified an issue outside of our platform resulting in an elevated error rate for transactions processed through DiscoverUS starting at 06:00 CEST.

We have contacted DiscoverUS and we will provide an update as soon as it becomes available.

Please follow new updates through our Status Page (www.adyen.com/status).

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