Customer Success Manager - German Speaker

Amsterdam

This is Adyen

Speed is the foundation of our company. We think fast. We work fast. We launch fast. Our merchants’ demands shape our development path, and we never stop until the job is done. We’re creating our own path, with a global team driving sustainable growth. We don’t do hierarchy, egos or boundaries. “Not possible” is not in our vocabulary — freedom is. This is who we are: honest, direct and always bringing an element of fun into our work. If you’re ready to join the power of fast, keep reading.

Customer Success Manager

We’re looking for a new Customer Success Manager to join our team in Amsterdam. You’ll ensure that our new customers are set up for success from day one and beyond in the Netherlands and International merchants. We focus on providing a seamless customer experience by regularly reaching out to these merchants to discuss performance optimizations and growth, such as international payment methods, fraud management services, point-of-sale opportunities. With a hands-on approach, you’ll drive the growth of international small and medium-sized companies.

What you’ll do

  • Ensuring the best customer experience for merchants;
  • Power the growth of merchants in multiple channels, through proactive advisory in Adyen’s products and services as well as the international payments landscape;
  • Work with other teams to develop new features for merchants based on their  needs;
  • Manage time-sensitive, cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with little supervision.

Who you are

  • A natural-born networker with high energy, you are a self-starter with a merchants interest at heart and an entrepreneurial mindset;
  • An excellent people, project and time management skills;
  • A strong communicator and team player with strong technical affinity and understanding;
  • You have 1-3 years’ relevant work experience preferably with technical infrastructure or financial services (specifically payments) role and enterprise software,. Experience in the payments industry from the merchant side is a definite plus;
  • Completely fluent in English, German and other language would be a plus.

Who we are

Adyen is the payments platform of choice for many of the world’s leading companies, providing a modern end-to-end infrastructure connecting directly to Visa, Mastercard, and consumers' globally preferred payment methods. Adyen delivers frictionless payments across online, mobile, and in-store channels. With offices across the world, Adyen serves customers including Facebook, Uber, Spotify, Casper, Bonobos and L'Oreal.

Ready to meet us?

If this role looks like your next challenge, apply by clicking the link below. We can’t wait to meet you!

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Customer Success Manager - German Speaker - Amsterdam

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