Our response to COVID-19
We show you how to keep one of the most important pieces of technology in your store clean
In an effort to prevent the spread of COVID-19, governments are discouraging the use of cash in favour of contactless and card payments. This means your point of sale terminals will be seeing a lot more activity and could turn into bad hygiene hotspots if not carefully maintained. They require regular cleaning and in this current crisis additional precautions should be made. Here’s how to safely clean your POS terminals.
To protect against malicious attempts to alter the terminal's hardware or software, the terminal has a tamper alert. When this is triggered, the display shows TAMPER or TAMPERED. The terminal is put out of service and needs to be returned to Adyen.
To make sure you don't accidentally trigger the tamper alert when cleaning or disinfecting the terminal:
In addition to the above, we recommend that you encourage your staff to schedule regular cleaning of terminals throughout the day. If possible, choose a staff member to lead efforts around hygiene control so cleaning products are replenished, and scheduled cleaning is completed.
If you have any questions about your terminal and how to clean POS terminals please feel free to contact our POS support team.
If you’d like more information or further reading to guide you through this time, our COVID-19 page is a good place to start.COVID-19 information
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