Information for shoppers

Payment processing with Adyen

Q: You’ve recently made an internet payment and now see the name Adyen or AdyenPayments.com on your credit card statement. What does this mean?

A: We are a Netherlands-based electronic payment processing company. At Adyen, we make sure that our customers – in this case, the webshop companies – can offer consumers like you a reliable and secure way to make internet payments.

The name ‘Adyen’ will appear on your statement. But rest assured that your money has gone safely to the web shop where you initially placed your order.

Have payment or order questions? Please contact the web shop directly. Only the web shop has the authority to refund payments or reverse transactions. We cannot do this. The name of the web shop including a 16- digit reference number can be found on your statement. Please use this number in your communication with the web shop.

If you can not find the name of the web shop on your statement you can contact Adyen using the form below. We will contact you within one work day.

Firstname:

Lastname:

E-mail:

Phone:

Last 4 digits of your Credit Card number:

Date of payment:

Paid amount:

Payment reference (16 digits KN number):

Add a note:

Take a look at the below links to learn more about our trusted relationship with credit card companies:

The Visa and Mastercard websites list Adyen as an official, compliant vendor.
Adyen’s infrastructure is regularly checked by TrustWave for security. Check out our listing on the TrustWave site.